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StarGames Casino Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Important (1)
Find on Google
Payment methods
Show all (11)
  • Neteller
  • Skrill
  • PaySafeCard
  • Mastercard
  • VISA
  • Sofort Banking
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for EUR
Greentube Malta Ltd
2002
> $5,000,000
OverviewBonusesUser reviews25Safety Index explainedDiscussion17Payment methods11
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
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StarGames Casino Review

We've thoroughly reviewed StarGames Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, StarGames Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: StarGames Casino has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that StarGames Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (11)
  • Neteller
  • Skrill
  • PaySafeCard
  • Mastercard
  • VISA
  • Sofort Banking
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for EUR

Games
Show all

Slots
No roulette
No blackjack
No betting
No video poker
No bingo
No baccarat
Jackpot games
No live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

German website
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (11)

  • Realtime Gaming
  • Pragmatic Play
  • merkur
  • edict
  • Green Tube
  • Gamomat
  • Hölle games
  • Apparat Gaming

Positives

  • Unlimited monthly withdrawals
  • Casino supports ApplePay
  • Simple and clean website design
  • Various responsible gambling options available

Negatives

  • Customer support isn't always fast and professional
  • Live chat support is not available 24/7

Interesting facts

  • Medium sized casino popular in Germany
  • Casino available only for players in Germany
Author & Guarantor: Ayberk Ayan Last updated: 14 Mar 2024 Anything incorrect or missing? Let me know
Casino Bonuses

StarGames Casino bonuses

Browse all bonuses offered by StarGames Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (25)

User reviews of StarGames Casino

This is a place to share experience with StarGames Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 25 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 year ago
The casino offers all the machines that are available in a local arcade. Verification is quick and there are many bonus offers and free spins on the house. Unfortunately, the site loads very slowly and the slots don't always run very smoothly, which should still be revised, but otherwise the casino is quite good and has a fair RTP.
  • Lots of bonuses and free spins
  • Known slots
  • Good customer service
  • Slots do not run smoothly
  • Page loads slowly
StarGames Casino
Hello Madea,

Thank you for your rating and feedback!

We're always looking to improve loading times, so we take your review very seriously.

Best regards,
Your StarGames team
• 1 year ago
I will now make an honest statement about Stargames to the best of my knowledge, conscience and experience!!! I have really tried many online casinos and have a lot of fun gambling and also the financial means to bet large amounts in the casino with a good feeling! So far, no other casino has been able to give me this feeling of trust and transparency and above all (player protection) like on Stargames, I have fun playing there and I feel very well looked after!!! I already know it from before the site was interrupted, but I have to admit that I fell in love all over again ❤️ An Stargames !!

Represented at Stargames under the player name mud277.
  • Trust and player protection are really characteristics there that I have not experienced in any other casino
  • But I also have two minor points of criticism that I would like to point out: namely, after a race/tournament, I think over 30 free spins won were unfortunately denied or canceled after contact with chat, unfortunately not refunded😒 and the second would be that loyalty program has been discontinued !!
StarGames Casino
Hello mud2777,

Thank you very much for your great feedback. We really appreciate it and hope you have lots of fun with us for years to come.

PS: as far as I can see, the colleagues have already reimbursed you for the 30 free spins. ;)
PS 2.: Unfortunately, we would have to discontinue the loyalty program for regulatory reasons. However, we hope to be able to offer something similar in the future.

Kind regards,
The StarGames team
• 1 year ago
Unfortunately I can't say anything good.
I paid in and got 40 FS, after 19FS 3 books in the free spins won about 96€ with a full screen of which I also took a screenshot, then the browser crashes and everything is gone.....
Neither my profit nor the remaining FS were there, all gone.
Wrote to support, email with screenshot sent and no movement for more than a week it is being checked, my God how long do you want to check give me my profit and my FS I paid for it oh and I still don't get any mails with deposit bonuses a message that it will be taken care of or similar.
I'm really pissed off and would advise anyone against playing at this casino until now
  • Lousy support
  • Deposits go quickly but the customer is not taken care of
StarGames Casino
Hello mecklenbrauck80,

Thank you for your review. After we have also looked at and discussed your case internally, here is our feedback:

- Your free spins ended after winning because you reached the maximum win from these real money free spins according to our T&Cs. Once that is the case, we end the free spins and credit the top win. That was exactly the case with you. So there were no crashes and no winnings were taken away from you.

- We were slow to respond to your case - we have to admit that, unfortunately. We apologize to you for the inconvenience. We have discussed this internally and taken the necessary steps to ensure that this never happens again. As a rule, our customer service tries to solve all problems and concerns within 24 hours at the latest - unfortunately we didn't manage to do that with you.

- For your longer waiting time we have also credited you with 40 free spins as compensation.

Thank you again for your feedback and we hope that despite your first experience, you will give StarGames a second chance.

Kind regards,
The StarGames team
• 1 year ago
I know gambling well, whether it's on any site on the internet or in arcades. But the win rate at Stargames.de in terms of free spins is ridiculous. I spin on max bet and have a maximum profit of €30 per 10 free spins on Book of Ra as an example. Apart from the fact that 3 books drop on about 75-100 spinners. If you then got free spins after several attempts, you will be foisted off with €20. In every village arcade, the win is higher with free spins. Extensions are almost impossible. At least I haven't experienced that here.
  • Unfair odds
  • Delaying technology at its finest
  • Grand and major wins not possible because of rip-offs
StarGames Casino
Hello fiesto,

Thank you for your review and your criticism. We are sorry that you did not have a positive experience with our platform.

We would like to mention and point out that our random number generator decides the odds of winning, which is checked daily by a third-party company. Neither our company nor our customers have any influence on the result.

We also point out that StarGames always strives to follow regulatory requirements. Because of the state gambling treaty and because of the gambling tax, we offer games with an average RTP of 90%. So it may be that you experienced fewer wins with us than in a casino that does not follow the new German rules.

If you have any questions about the game account or in general, you can always contact us at the email address hilfe@stargames.de.

Kind regards,
The StarGames team
• 2 years ago
Winnings are not paid out at € 100? To verify?
StarGames Casino
Hello Wibrak,

Thank you for your questions and your rating.

Of course, winnings are paid out at StarGames.de, including winnings well over 100 euros. However, for licensing reasons, we have to check the documents of our players when making a payout.

You canceled your payout before our checks, after a few hours, wagered the money in various games and then blocked your player account. Thus, no payout could take place.

We hope the explanation above has been helpful. If you have any further questions, please send us an email to hilfe@stargames.de

With kind regards,
The StarGames team
• 2 years ago
FINGERS OFF THIS CASINO!
FINGERS OFF THIS CASINO!

Player account at this Stargames Casino, my name is Antonio_Ten.

I will now write my official reviews of you and they will not be good for you.

I made 700 euros out of 5 euros yesterday and wanted to cash out through my account. This was my first payout!

However, Stargames doesn't pay out winnings because they think I couldn't verify my player account. Although I sent everything, DE driver's license, pay slip, bank statement, bank card!

At other casinos the driver's license is accepted without exception, but not at Stargames !!!

I urgently advise you to stay away ... as soon as you win something there, the problems with the verification ...

Once and never again ..... Stargames
  • Winnings are not paid out.
  • Make account verification issues
StarGames Casino
Hello Antonio_Ten,

Thank you for your feedback and rating.

We can hereby confirm that your player account on StarGames was fully verified a few hours after your rating here on Casino Guru on August 18th, 2021.

We would like to apologize to you for the inconvenience and would also like to mention that we have further optimized our internal processes after your evaluation.

Thank you and best regards,
The StarGames team
Safety Index explained

Safety Index of StarGames Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of StarGames Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Warnings

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Unfair terms and conditions

  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about StarGames Casino and related casinos (3)

3All0Opened1Not solved0Solved2Rejected

Complaints directly about StarGames Casino

Discussion

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