Pit Bet Casino - Povlačenje igrača se više puta odlaže.

I have attempted to withdraw approx 20 times. Every time it gets rejected and funds returned to account. Whenever I go on the live chat they say to send an email to support. I must of sent 30+ emails since and I have never had a reply.

I have tried withdrawing via all 3 methods available. I have also tried varying amounts.

I initially had a bonus that had requirements but they were fulfilled and some on top to be extra sure.

When I have accused them of being a scam they have threatened to close my account.

More details - I first deposited £2211 via bitcoin about 4 months ago. I got 100% bonus. I wagered the money required and got the balance to about £5000 and when I tried to withdraw I was told I had not fulfilled all criteria. At this point they did send some emails, they explained the criteria and my deadline for wagering. I completed this and balance was around £6300. Then a few days passed and when I logged in my balance had reverted to deposit amount of £2211. They claimed I did not fulfil requirements but I clearly did.

Ideally I want this money back, however I gave up on that and only wanted deposit back. I have since played a bit and balance in now on 3118.

Since they took the initial winnings away is when I stopped receiving email replies.

Any help would be great. I can send all transaction history if that will help. Thanks

Dear postmatt4827,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of your withdrawal request or share your interaction with casino representatives to support your complaint? Share screenshots here or send the information to my email at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Tomas,

Thanks for your reply.

I have sent all documents and they have all been approved. I will include screen shots of this.

I have never received any withdrawal. I have had more withdrawals rejected than I can remember. I will include screenshots of some.

I do not have all transcripts of conversations saved, but I have 1 from march whereby I was told I would be contacted within 24 hours.

I will also include emails I have sent to them in the last month.

Thanks for your time.

Matt.

Ps I will include screen shots in another message as their is a limit to how many I can send in 1 reply.

Please find attachments from previous message sent.

Matt

Thank you very much, postmatt4827, for providing the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Pit Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear postmatt4827,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Pit Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana