Pit Bet Casino - Povlačenje igrača je više puta odbijeno.

Casino is PITBET.IO it's not on yalls list though 🙁 Been weeks now and still no resolution. Was in correspondence with their help chat constantly telling me 24hours, 48hours, it was a weekend etc and directed to email their support. Ive only recieved 1 reply thru the emails about my withdrawal of 400$ being rejected everytime and it mentioned a vip bonus needing to be played thru..I only recieved a single 1$ vip bonus i didnt notice and had recieved it AFTER i had already won the 400$ i was attempting to withdraw. I asked them to remove it, lower the withdraw or what could be done. No response. I lowered to 250 and 300$ withdraw attempts, all rejected. I played thru another 100$ to shake it out and still rejected. Today ive been kicked out of the chat support feature when inquiring again why couldnt I withdraw and what can we do to resolve it and i got no response, just kicked out of the chat and unable to use that feature when logged into my account 🙁

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pit Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino refuse to cancel the bonus they credited to your profile?
• Could you please share a screenshot from your bonus history if available?
• Did the casino confirm the withdrawal is delayed due to bonus funds found on your player's balance?
• Could you please share with me your communication with the casino as supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Sent a plethora of documents via email. Thank you

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Pit Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Thanks for the help its appreciated. Had a feeling this place was up to no good 🙁

Dear RandomNewbie,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Pit Bet Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, I want to be transparent that Pit Bet Casino currently holds a low safety rating and has a poor track record in addressing player complaints. While this means the likelihood of a favorable response may be limited, I have reached out to their official support team through available channels to request assistance with your issue. I am awaiting their reply and will keep you informed of any updates.

Thank you for your understanding and patience throughout this process.

Best regards,

Kubo

I've been able to get back into chats with support via the site however no progress has been made besides being told the matters been noted for a higher team to get in touch and promising within 48 hours. Theyve done this 2-3 times since i intially opened this complaint. Ive had 0 contact with any support via email as promised and even withdraw attempts at their lowest 100$ limits have been rejected

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear RandomNewbie,

I have repeatedly tried to contact Pit Bet Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo