Pit Bet Casino - Pokušaji igrača da povuče novac su odloženi.

At the start of July, I won around £800 and they told me that "had an increased bonus win" which meant I needed to wager approximately £4000 worth before I can complete a withdraw.

From there, I continued to bet with this £800 thinking it would never happen so went to £10 spins, ended up having around £4000 in my account and lost around £2000, went up to about £6000 (which then easily makes the £4000 wager amount with the winninngs and losses that i would have had) and at this moment I sit with £10,000 in my account which I absolutely cannot withdraw.

I have been trying to withdraw for around 8 weeks now with no luck. They have blocked my ability to view my transactions on my account, whenever I chat to them on the live chat, they close it and do not allow me to continue talking to them on there.

I have emailed (which they always say to do because their chat is pretty much just AI or Auto response) and apart from the email that said I needed to wager £4000, I have not received anything else back at all. I have emailed approximately 15 times across the space of around 6-8 weeks and I've received nothing at all from them.

I have even tried to withdraw approx £200, lower amounts to see if that will work but it gets rejected and after 3 days or so it goes back into my account. I have also tried to withdraw with my card (which has been successful before) but no luck, and I've tried to withdraw through my Bank Number (which has been successful before) but again no luck. I have recently tried to withdraw through crypto, which again has worked before but now doesnt.

I logged on this morning to see if I can make a withdrawl on the off chance, but now, i literally can't withdraw and it says 'provider is not available at this moment'.

Ive successfully withdrew from this casino before and my account is all verified.

I don't know what else I can do at this point.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pit Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were able to withdraw your winnings?
• Did you achieve your current balance with the help of a bonus? Which one?
• Could you please share with me your communication with the casino regarding the need to wager further funds?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Good Morning Tomas,

I hope you're okay. I appreciate you taking the time to review my complaint.

In answer to your questions:

Last time I was able to withdraw my winnings would have been in around June, before I got my 'bigger winnings' as such.

Didn't achieve the balance with a bonus. I never play with bonus'.

I will forward you my email chails that I have sent to the casino, you will notice one change has one reply then other emails sent to them do not have any reply.

I have attached screenshots also which so the notice that I get when I try to withdraw anything.

* further to this - i have just attempted a withdraw request and it has gone through. I am confident It will be rejected and one it is i will inform you. It usually takes a day or so for it to be rejected.

** i am also unable to play on any games at all and keep being given the message 'provider is unavailable'

You'll also note the £10000 balance, that is because I have attempted to withdraw the £225.06 on the recent withdrawal - I'll update you when it is rejected. The withdraw request was completed via a bank transfer which has been used previously and been successful.

Thanks again for your support.

Kind regards;

Chris

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Pit Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you ChrisWoody8 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Pit Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter