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Hi I deposited without a bonus and played slot games. I was lucky enough to win to the value of £3500. When coming to withdraw it has taken 3 rejections and several email and they emailed me this morning saying I violated their bonus policy by playing megaways games. They say I had a £10 VIP bonus given to me during playing. Clearly I did not ask for this or know about it. They have stolen my money from me down to £112.22 this is clear fraud.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

• Do I understand correctly that the casino gave you the bonus without notifying you?
• Can you please post a screenshot of your bonus history here in this thread?
• When exactly did you make the last successful deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes they did. It was a £8 VIP bonus, I had no idea I was given it and didn't ask or want it.

£30 deposit 22/10/25

Also now they have rejected the withdrawal of the remaining £112.22 that they left me with. No email saying why.

Not sure why a VIP bonus of £8 would even be needing wager requirements, except to provide them with the con that they have done to me.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hi I have sent this to the email address provided.

Dear Bellthree

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello Bellthree,

I'm Michal, and I have taken over your complaint. I want to inform you that, given your interaction with an operator who possesses a very low safety index rating with us and already has several unresolved complaints, achieving a favourable resolution for your case appears to be quite uncertain.

Nevertheless, I will take the initiative to reach out to the casino to explore if there is any way I can assist.

We would like to invite Pit Bet Casino to join the conversation.

Dear Pit Bet Casino,

Could you kindly clarify why the player was not notified about their VIP bonus award? Moreover, given that there was an active bonus, why was the player permitted to access games that are typically restricted during such periods, as is standard practice in many leading casinos? Additionally, I would appreciate an explanation as to why the withdrawal of the remaining £112.22 has not been processed on your end.

I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bellthree,

I have tried to contact the casino repeatedly, and although I did receive a response, it was sadly not really of any help regarding your case. My request regarding why the withdrawal of the remaining £112.22 has not been processed remained unanswered. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future and play only on highly rated casinos to minimise situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru