The player from the United Kingdom was frustrated with the casino's withdrawal process after raising to VIP status. Despite a completed withdrawal status confirmed by the VIP manager, he had not received the 3800€ in his bank account and was instructed to wait seven working days for resolution. The issue was resolved when the player confirmed receiving the funds shortly after raising the complaint. The Complaints Team marked the case as resolved in their system.
Igrač iz Ujedinjenog Kraljevstva bio je frustriran procesom isplate u kazinu nakon što je podigao svoj VIP status. Uprkos završenom statusu isplate koji je potvrdio VIP menadžer, nije primio 3800 evra na svoj bankovni račun i dobio je instrukcije da sačeka sedam radnih dana na rešenje. Problem je rešen kada je igrač potvrdio prijem sredstava ubrzo nakon podnošenja žalbe. Tim za žalbe je označio slučaj kao rešen u svom sistemu.