Legiano Casino - Povučena sredstva igrača su odložena.

Good morning, I need your help.

I received the withdrawal but my card refused it because I had blocked it for security reasons, the withdrawal was returned to the sender but they have not credited it back to my gaming account to date, I have written many emails attaching the screenshot of the refused transaction but once they replied that it had been credited back but it was not true and then nothing I also spoke in chat always having the same answers that they would have asked for. My username is

*****

I attach a screenshot of the card that refused the payment with the dates

Thank you in advance

Buongiorno ho bisogno del vostro aiuto

Ho ricevuto il prelievo ma la mia carta lo ha rifiutato perché avevo bloccato per problemi di sicurezza , il prelievo è tornato al mittente ma non me lo hanno riaccredito ad oggi nel conto gioco , ho scritto molte volte email allegando lo screenshot della transazione rifiutata ma una volta mi hanno risposto che era stato riaccreditato ma non era vero e poi niente ho parlato anche in chat avendo sempre le stesse risposte che avrebbero sollecitato . Il mio username è

*****

Vi allego screenshot della carta che ha rifiutato il pagamento con le date

Vi ringrazio in anticipo

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your first withdrawal from the casino
• Could you please explain when you deposited with the card at the casino, and when your card was blocked?
• Could you please share a screenshot of how the payout request looks in your player's profile?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear HAIMON14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HAIMON14,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas