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I deposited £10 and it took £200, I made a withdrawal and there insisting I send a photo of my bank card before they process it

Dear Diane,

Thank you very much for submitting your complaint. Could you please advise if you’ve been asked to provide a picture of the bank card covering some numbers, or the entire card?

For the time being, I would strongly recommend against sending a photo of the bank card without covering numbers in the middle section. Usually, it is required to expose first few and last few numbers only. Could you please forward any relevant communication to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.

Best regards,

Petronela

Dear Diane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.