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They wiped out my €89k and said the maximum win cap per round was €10k, but why is it then possible to place bets that exceed the maximum win and everything? Why can you even click on "beg" and bet with a stake that you can't possibly reach the desired goal?!

I had a 0.03% chance of winning, and some small-time scammer stole the money because they're apparently so broke they can't pay it back. Please do something about this shitty casino!!!!!!!!!

die haben mir Meine 89k€ auf null gesetzt und meinten max win cap pro runde 10k aver wieso ist es dann möglich wettem abzugeben die über max win und alles gehen wieso kann man überhaupt auf beg klicken und der wettet mit einem einsatz wo man das gewünschte ziel garnicht erreichen kann?!

ich habe 0,03% wahrscheinlichkeit getroffen und irgendein kleiner verfickter scammer hat das geld geklaut weil die anscheinend so pleite sind um das nicht bezahlen zu können. Unternehmen sie bitte was gegen dieses dreckscasino!!!!!!!!!

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to clarify your situation.

• Did you accumulate your winnings of €89,000 in a single round within one game?
• Which specific game were you playing when you achieved this significant win?
• Have you checked the game’s rules to see whether any maximum winnings cap is mentioned?
• Have you already completed the full KYC verification process at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Did you win €89,000 in a single round within a single game?

Yes, I made this win on Dice. I started with 0.09 cent autobets with a 15% increase on losses, and my target multiplier was set at a 0.03% win rate, which I think was 3160x. After a few seconds, my stake was already €27.97, and then boom, green! 😳

Which game exactly were you playing when you achieved this significant victory?

Dice

Have you checked the game rules to see if a maximum win limit is specified?

Unfortunately, I only realized this after the fact, but what I don't understand is, if you're not supposed to be able to win more than 10k, how can you have a 10k maximum bet? They gave me some really strange explanations. And how is it even possible that I'm allowed to place this bet if I can't keep the winnings but they can keep my losses? That's blatant fraud!

Have you already completed the full KYC verification process at this casino?

Not the complete data, but the information provided there is correct, and they also have my ID.

Haben Sie Ihren Gewinn von 89.000 € in einer einzigen Runde innerhalb eines einzigen Spiels erzielt?

ja ich habe diesen gewinn bei dice erzielt, ich habe mit 0,09 cent autobets gestartet mit erhöhung von 15% bei niederlage und ziel multi hatte ich auf gewinnchance 0,03% das waren glaub ich 3160x. Nach einigen sekunden war ich schon auf 27,97€ einsatz und dann boom grün😳

Welches Spiel genau haben Sie gespielt, als Sie diesen bedeutenden Sieg errungen haben?

Dice

Haben Sie die Spielregeln überprüft, um festzustellen, ob eine maximale Gewinnobergrenze angegeben ist?

Leider erst im Nachhinein, aber was ich nicht verstehe ist, wenn man nicht mehr als 10k gewinnen können soll wie soll man 10k max bet haben? Die haben mir echt komische begründungen geschrieben. Und wie ist es überhaupt möglich das ich diese Wette abschließen darf, wenn ich den gewinn nicht behalten darf aber den Verlust von mir dürfen die behalten das ist richtig betrug..

Haben Sie den vollständigen KYC-Verifizierungsprozess in diesem Casino bereits abgeschlossen?

nicht den vollständigen aber die angegeben Daten dort sind richtig und die haben auch meinen Ausweis

I have checked the Terms and Conditions of Gamba Casino and this is what I found:

10.2.2 Bet Limits:

Slots Max Exposure: The maximum win (exposure) on slots is $50,000. This means the most you can win (max win) from a single bet on slots is $50,000.

Live Casino, Game Shows, and Table Games Max Exposure: The maximum win (exposure) for live casino games, game shows, and table games is $10,000 per round. This means the most you can win from a single round is $10,000.

Could you please also specify if the disputed amount was accumulated with or without using a bonus?

A maximum win of €10,000 is simply not possible. Please go to the casino's website and check the maximum win limits yourself. I was allowed to place bets that apparently exceeded the maximum win amount, and when you win, they use this excuse, and when you don't win, the casino is very happy.

Maximal 10000 max gewinn ist garnicht möglich. Gehen sie bitte auf die Seite des Casinos und schauen sie sich selbst die max win limits an. Ich durfte wetten abgeben die anscheinend über den max win Betrag gehen und wenn man dann trifft kommen die mit dieser ausrede und wenn man nicht gewinnt ist die Freude hoch für das Casino.

Dear Amigo52

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Amigo52,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

Please forward me all the communication (emails, live chats, etc.) you had with the casino team to [email protected], as the previously uploaded files seem not to be working.

We would like to invite Gamba Casino to join the conversation.

Dear Gamba Casino,

I would appreciate details, along with supporting documentation, regarding the player's circumstances so that I can conclude an independent review of the course of events.

Please forward it to me at [email protected]

sry dear i didnt know my friend already opened a tocket for this problem because he told ne he is so ripped and all have only problems so i wanted to help him and didnt knew that he already opened a ticket sry for that.. you can close this one and can concentrate on his ticket owner of account

i did this without his knowledge because wanted to help really sry.. he flamed todsy st me

Dear Amigo52,

I'm sorry, I don't fully understand your response, mainly because of the typographical errors. Am I correct in understanding that you submitted this complaint for a friend of yours, and you personally have not had these issues? Are you trying to say that you don't want to pursue this case anymore, and it can be closed?

This case can be closed because the person who experienced this apparently opened their own case here, which I wasn't aware of. As a good friend, I wanted to help and support him because he's currently very busy, so I opened a case myself. However, it seems he's already in the process and has apparently already sent the necessary documents via email. Therefore, I wanted to delete this case and my account as well, since he seems to be handling it himself.

Genau dieser Fall kann geschlossen werden weil die Person die es erlebt hat wohl selbst einen Fall hier eröffnet hat wovon ich nichts wusste. Ich wollte ihm als guter Freund helfen und in dieser Hinsicht unterstützen, weil er aktuell viel um die Ohren hat und deshalb habe ich auch ein Fall eröffnet aber es läuft wohl schon bei ihm und er hat auch wohl schon per email die Dokumente geschickt die benötigt werden. Deshalb wollte ich diesen Fall löschen und mein Account ebenfalls weil er sich anscheinend selbst darum kümmert

Dear Amigo52,

Thank you for your confirmation. I appreciate your intention to help your friend. However, please note that in the future, only the player directly involved may submit a complaint on their own behalf, not on behalf of a third party.

If it is determined that a complaint has been submitted for someone else, we will unfortunately have to reject it, as we can only offer assistance to the individuals directly involved in the issue.

With that said, I will now proceed to close this case. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us. We are here to help.

Best Regards,

Michal

Casino Guru