The player from Ireland faced account closure after a video verification resulted in claims of "assisted behavior," which led to the voiding of his winnings. He sought clarification about the accusation and assistance with his case, as he had received no further communication from the casino. The issue was resolved by the Complaints Team, confirming that the player's concerns were addressed, and his complaint was marked as "resolved" in the system.
Igrač iz Irske suočio se sa zatvaranjem naloga nakon što je video verifikacija rezultirala tvrdnjama o „potpomognutom ponašanju“, što je dovelo do poništenja njegovih dobitaka. Tražio je pojašnjenje o optužbi i pomoć u vezi sa svojim slučajem, jer nije dobio dalju komunikaciju od kazina. Problem je rešio Tim za žalbe, potvrđujući da su igračeve zabrinutosti rešene, a njegova žalba je označena kao „rešena“ u sistemu.