Znam da niste zainteresovani za bilo kakav naš odgovor, ali treba se pozabaviti takvom temom:
Problem je u tome što brzinu procesa povlačenja ne uključujemo u Indeks bezbednosti . To samo kaže da je kazino od poverenja jer isplaćuje dobitke, mada vrednost ne govori koliko brzo ćete dobiti novac.
Ne možemo to izmeriti; to je jedini razlog. To bi zahtevalo poseban kod za svaku kombinaciju zemlje, opcije plaćanja, nacionalnosti, KIC mera i tako dalje.
Stoga, da bismo popunili informacije koje nisu uključene u Indeks bezbednosti, pružamo povratne informacije korisnika . Kao što vidite, ocena kaže „loše" 👈 uglavnom zbog sporog, komplikovanog KIC-a ili povlačenja.
Ako pregledate odeljak za žalbe , videćete da se mnoge do sada podnete žalbe odnose na dogovor. S druge strane, samo jedan slučaj od više od osam stotina nikada nije rešen.
Savršeno razumem da igrači koji nisu upoznati sa našim vodičima ili procesima stalno govore koji indeks bezbednosti nije adekvatan ili šta bi trebalo da uradimo bolje. Radi se o pronalaženju ravnoteže između stvari koje možemo da izmerimo i aspekata koji se nalaze na sajtu. Nažalost, neki igrači jednostavno vide samo jedan broj.
Indeks bezbednosti + recenzije korisnika + žalbe + forum = puna slika
Nadam se da će pomoći drugima da shvate složenost ovog sajta.
I know you are not interested in any response from us, but such a topic needs to be addressed:
The problem lies in the fact that we do not include withdrawal process speed in the Safety Index. It just says that the casino is trustworthy because it pays out the winnings, though the value does not say how quickly you will get the money.
We can't measure it; that's the only reason. That would require a special code for each combination of country, payment option, nationality, KYC measures, and so on.
Thus, to fill up information not included in the Safety Index, we provide user feedback. As you may see, the rating says "bad" 👈 mostly due to a slow, complicated KYC or withdrawals.
If you browse the complaint section, you will see that many complaints submitted so far were about the dealy. On the other hand, only one case out of more than eight hundred has never been solved.
I perfectly understand that players not familiar with our guides or processes keep saying which Safety Index is not adequate or what we should do better. It's about finding a balance between things we can measure and aspects found across the site. Sadly, some players simply see just one number.
Safety Index + user reviews + complaints + forum = full scaled picture
I hope it helps others understand the complexity of this site.
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