Simsinos Casino - opšta diskusija

When do you record the new casino from gammix? Wunderwins...I already have a complaint

Wann nehmt ihr das neue Casino von gammix auf? Wunderwins...hab gleich schon ne Beschwerde

Hello, sounds like a casino we have not reviewed yet.

We'll gladly do so, please share the link and use this thread - specially made for this occasion:

https://casino.guru/forum/casinos/do-you-know-a-casino-that-isn--39-t-reviewed-on-casino-guru

In the meantime, feel free to create a new thread in the casino's category. Kindly describe the issue there:

Thank you.

Good morning

Change of site name and address? For what?

Bonjour

Changement du nom et d'adresse du site? Pourquoi?

Hi, do you mean that the address of this casino has changed with its name ? If so, I'll forward it to our data team to take a look and edit it if that is indeed the case. 

But how did you figure it out ? Also, thank you for letting me know. 

Hello, I have an account at this casino, it looks a lot like staxino.com, it is from the same group, from what I understand, it has nice bonuses, they did not ask for identification, they tell me that you still do not need to give us any documents, what I want to ask is that it says it accepts players from Greece, okay, but I enter with a German VPN because if I go to enter normally, it tells me that entry is prohibited and it writes me the EEP logo of the Greek Gambling Authority, I enter the casino normally, but in the terms and conditions of the casino it clearly says that it is not VPN friendly (I have sent an email to the casino) but they have not answered me, I am sending you the terms

Γεια σας έχω κάνει λογαριασμό σε αυτό το casino μοιάζει αρκετά με το staxino.com είναι του ίδιου ομίλου από ότι κατάλαβα έχει ωραία μπόνους δεν μου ζήτησαν ταυτοποίηση μου λένε ακόμα δεν χρειάζεται να μας δώσετε κάποια έγγραφα εγώ αυτό που θέλω να ρωτήσω είναι λέει δέχεται παίκτες από Ελλάδα οκ αλλά εγώ μπαίνω με vpn Γερμανίας γιατί αν πάω να μπω κανονικά μου λέει απαγορεύεται η είσοδος και μου γράφει το σήμα της Εεπ της αρχής τζόγου της Ελλάδος μπαίνω κανονικά στο casino αλλά στις προϋποθέσεις και όρου του casino γράφει όχι ξεκάθαρο ότι δεν είναι vpn friendly ( έχω στείλει email. Στο casino) αλλά δεν μου έχουν απαντήσει σας στέλνω τους όρους

I don't know I can't send the file if you know anything about this issue tell me thanks in advance casino guru

Δεν ξέρω δεν μπορώ να στείλω το αρχείο αν ξέρετε κάτι για αυτό το ζήτημα πείτε μου ευχαριστώ εκ των προτέρων casino guru

Well, it is always best to check with the casino, and if they don't reply to your question, I would probably be better avoiding playing there. Just in case, you know.

The safety index of the casino is not the best, actually. 🤷‍♀️

Hello i want to ask in the same problem to write up tell me simsinos casino they don't have any solutions to tell me and if i use vpn they close my account, i dont understand accept players from creek area which way with no vpn all the casino i play ( and dont allow vpn) sent me a link to play normal by creek area this fault can resolve by casino no of the player i am right casino curu in that ( i fear to play with that reason )

I am not quite sure I understand the issue here.

May I suggest you write in your own language, please? It will be better to understand, and do not worry, we have an automatic translator implemented on our website.

What I'm asking is how does the casino accept players from Greece without using a VPN, but this is not possible unless they send me a link or some other way so I can enter and play. They told me we can't find a way for you. If you continue to play with a VPN, we will block your account. I'm asking if this is normal.

Αυτό που ρωτάω είναι πως το casino δέχεται παίκτες από Ελλάδα χωρίς όμως την χρήση vpn αυτό όμως δεν γίνεται αν δεν μου στείλει κάποιο link η κάποιο άλλο τρόπο για να μπορώ να μπω και να παίξω μου είπαν εμείς δεν μπορούμε να σας βρούμε τρόπο αν συνεχιζετε να παίζετε με vpn θα αποκλείσουμε τον λογαριασμό σας αυτό λέω αν είναι νορμάλ

Now I get it. Thank you.

Imagine this situation: You are from Greece, but you are in Ireland, for example. You are allowed to play there and don't need a VPN for that. The country is just an example, you know.

So, this way Greek players are allowed to play at this casino, but if you are unable to play from Greece without a VPN, it is not allowed for you to play like that.

Do you get my point, please?

I completely understand it, but the point is that the casino should find the solution and not the player. I don't know if you agree with this and I don't know if it is the casino's obligation based on legislation!!!!!!

Το καταλαβαίνω απόλυτα αλλά το θέμα είναι πως πρέπει το casino να βρει την λύση και όχι ο παίκτης δεν ξέρω αν συμφωνείτε σε αυτό και δεν ξέρω αν είναι και υποχρέωση του casino βάση νομοθεσίας !!!!!!

Neither do I, actually. We are not lawyers here, you know.

The thing is that it is very important to read the terms, and if it is written that the usage of VPN is not allowed, the player should avoid it, for sure.

Hello.

I´m playing at simsinos for a few years now. Never had any issues. Even KYC was easy to handle.

Now I need a new KYC and upload my credit card picture.

I did and made a mistake. So I need to upload again. But all the links that they send now, aren´t working. It always shows, that I already uploaded. NO option to upload again and properly. Always the same link with the same result.

Chat is making tactic and hoping that I play my money.

Can you please help? Waiting since end of November...

Have you tried to contact the casino by email regarding all this?

If the casino is unable to resolve the issue you have experienced for this long, our complaint team could intervene.

I am just not sure if the casino will communicate with our team, as they usually don't, unfortunately.

Hello Romi.

I really thank you for your message. After weeks of fighting, this morning they made the withdrawal. So we can ignore my last message.

Thanks for replying and have a great week!

I'm glad they did, really.

What do you think helped here?

Would you like to write more about your experience in a user review, perhaps?

Here's the link just in case.