Home Complaints SportsandCasino.com - Player’s withdrawal has been delayed.

Amount: €100

SportsandCasino.com - Player’s withdrawal has been delayed.

SportsandCasino.com
6.6/10 Good reputation
Submitted: 11 Jun 2021 | Case opened
Current status

Waiting for casino to reply

4d 15h 46m 29s

Case summary

3 days ago - 15 Jun 2021

The player from Italy has requested a withdrawal two weeks ago. It has been pending since.

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Dear Renato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any alternative payment method to receive your winnings?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.


We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela



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yes it full verified

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Could you please advise if this were your first attempt to withdraw winnings from this casino? Thank you very much.

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yes (first attempt to withdraw winnings from this casino)


and sad 2-5 days to got funds

Public

Thank you very much, Renato, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.



Public

Hello Renato,

I'm Nick and I'll be assisting you in your case from now on. I would like to ask Sportsand Casino to join us and help us resolve the player's issue.

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SportsandCasino.com has 4d 15h 46m 29s to reply