HomeComplaintsSlotsandCasino - Player complains that he didn’t win anything.

SlotsandCasino - Player complains that he didn’t win anything.

Amount: €300,000

SlotsandCasino
Safety Index:Below average
Submitted: 05 Jul 2020 | Case closed : 20 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States had his winnings declined. Additionally, the player is highly dissatisfied with fairness and quality of games. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

THIS IS A SCAM DIDNT PAY MY WINNINGS AND WHEN IT LANDS ON A WINNER IT KEEPS SPINNING WASTE OF MONEY THIEFS


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3 years ago

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that you had your winnings declined? Could you please forward any supporting evidence to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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Public
3 years ago

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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