Spinoloco Casino - Player’s withdrawal is delayed due to wagering issues.

I made 2 deposits in this casino. 50 and 100 euros respectively, I then placed 2 sports bets for the same amount. Both of them won for the combined amount of 310euros. Played some slots, lost about 15euros and now I am trying to withdraw my winnings but they say I need to wager my deposits at least once. I spoke with the support and they only count the slots wager, not the betting and every time i say i have wagered the deposits through betting they say the "relevant department" is investigating it. 4 days have passed with the same excuse

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinoloco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were these your only deposits in the casino, or have you deposited previously?
• Is your gaming history available to you? Could you please share proof of how much you wagered on the website?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the need to wager your deposits further? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

these were my only deposits in the casino,here is the proof, my account has passed kyc. Here are all the relevant screenshots i have

I used a different withdrawl method and suddenly the money were in my bank account, cheers

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Giannisl,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas