Spin Samba Casino Review

The player from Spain had his personal information stolen and someone opened a casino account under his name and deposited funds from the player’s card. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is claiming that he has been traying to close his casino account for a long period of time, but the casino ignored his numerous requests. We’ve rejected this complaint as per the player’s explicit request.

The player from Spain has been blocked without further explanation. After our intervention, we were able to help the player to get their winnings. The player confirmed the issue has been solved. The Player’s complaint has been resolved successfully.

The player from Spain has been blocked without further explanation, and a part of his winnings was confiscated. The casino looked at the player's issue, explained to us the situation, and later reconsidered its decision. The player confirmed that the casino successfully paid him the rest of his winnings. The complaint is resolved.

The player from Italy, who had admitted to having a gaming addiction, had been trying unsuccessfully for over a year to close her online casino account to manage her losses or wins. Despite multiple emails to the casino's support, she had only been informed that the process could take several months. After her complaint was submitted to the Complaints Team, they had advised her to send a self-exclusion request to the correct casino support email. Following this advice, the player's casino account had been successfully closed. The issue had subsequently been marked as 'resolved' by the Complaints Team.

The player from Spain had requested a self-exclusion from JackMillion Casino via email. The casino had offered a 7-day exclusion period, after which the player had been required to request an extension. The player had not been satisfied with this arrangement and had sought further assistance. Following our guidance, the player had managed to secure a permanent self-exclusion. The issue had been successfully resolved and the complaint had been closed.

The player from Spain attempted to close his account in the casino on multiple occasions but wasn't successful. The player confirmed that they had not expressed clearly that they wished to close their account due to gambling problems, so there were no grounds to recover their previous deposits. However, the player asked if we could help them permanently exclude themselves from the casino as they could not get a response. After contacting the casino, the player's account was blocked permanently and all promotional communications from the casino were stopped. The player confirmed this and the complaint was resolved.

The player from Spain has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Spain requested a withdrawal, but he later found out that his account has been blocked. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.