We have carefully reviewed all complaints and casino terms of Spin Palace Casino as well as their casino promotions, games or customer support. Unfortunately based on our analysis Spin Palace Casino belogs to the worst online casinos which does not hesitate to use any of their terms and conditions to cancel even justified withdrawals and void any winnings. If you want to play for real money we strongly recommend finding online casino with much better reputation. You can read about the most serious complaints below.
SpinPalace online casino is member of a group of casinos - The Palace Group, managed by company Bayton Ltd. and operating under MGA's license. Casino is online since 1998 and it operates on the Microgaming platform. Some countries are restricted for registration, there is no exact list of these countries. To find out if the country is eligible you have to contact their support team. Blocked countries include USA, UK, Belgium, Denmark, Italy, Romania, Spain and Hungary.
Design of this casino is very outdated by almost 2 decades, and the platform has to be downloaded and installed. Casino has also flash version of the platform but it isn't easily visible when player enters the site - first thing is, that casino redirects the player to the download section. Platform is also downloadable to the mobile devices.
Live chat is available 24/7 and support team is fast to react. Casino has many language localisations and the player is redirected to the operator speaking his language, or the closest one. In case there isn't such operator, there is automatic translator included in the live chat. Information is comprehensible but sometimes not 100% correct - we had problem to find out about limit of bonus winnings of the casino and information about withdrawal limits.
The Palace Group casinos have awful reputation score as the group, including SpinPalace. Detailed reasons for such low reputation score are in the review of the biggest casino of the group JackpotCity Casino. This casino is present 2 blacklists and the reason is unfair and non-ethical behaviour toward its players. This stands true for whole group.
Withdrawal time in SpinPalace depends on the method used for cash-out. E-wallets have 48 hour window, bank transfer or credit card withdrawal can take up to 7 days. Withdrawal can be seriously delayd by process of KYC.
Financial strength of the casino should be great, casino has set limits to €10000/day or €4000/week for the players who won 5 times their total deposit amount (doesn't include progressive jackpots).
SpinPalace casino isn't offering any no deposit bonuses at this time and has only deposit bonuses.
We do not recommend to play in this casino, or any other casino of The Palace Group. There are few reason as to why, most important is that they ignore player complaints. Casino can also confiscate winnings from the bonus play at casinos sole discretion, without explaining to the player why it happenned. Casino also requires notary verified documents for KYC, which can be expensive in some countries.
Casino has outdated website and platform, based on Microgaming system and it has to be installed to the computer or mobile device. This platform has games sorted into several categories, like slots, roulette, blackjack, video poker, bacarrat and table games. Casino offers also games with progressive jackpots.