Spin Palace Casino Review

The player requested a withdrawal of $20,050 via check but ten days later, he still didn't receive the money. When Huvasi contacted the chat for an update, they told him his winnings were sent to his VISA gift card that he once used before. Huvasi then contacted the VISA services where he was informed that such a huge amount wouldn't be accepted on a gift card. Later on, the casino told him that there was no other way for him to receive his huge winnings because Australia became a restricted country to play from and they were not able to help him anyhow. No further information.

The player requested a withdrawal of NZ$ 5,000 but three weeks later, they still didn't receive the money. The request became pending without any response from the casino. The complaint remains unresolved.

The player's withdrawal request was denied because the casino claimed that they used a different payment method than they used for their deposit. On the other hand, the player said they used the PaySafe card method to make the deposit and didn't see any problem there. The mediator recommended the player to contact the licensing authority of the casino.

Player complained he was expecting a payment of his withdrawal request that had been approved but there were issues with the transfer. The casino sent him an incorrect transmit number so the player was unable to track it down. The last information said his case was escalated to the casino's operations team. No reply from the casino, no more update since then.

The player's account got closed and their winnings of €1,000 were also confiscated. When they asked live chat for an explanation, they told the player that it was their right to do so but didn't give them a solid one. No other information is available ever since.

After the player won some money, their account was blocked by the casino without an explanation. The mediator recommended the player to contact the casino's licensing authority for help. No further update is available.

Player complained the casino requested a certified proof of identity from him after ha changed his home address.His winnings were stopped until then. But the player said it had already been verified. No reaction from the casino, no more update since then.

Player complained that at first he was expecting a payment of his winnings withdrawal but later he found out it was suspended by the casino management and he was not aware of the reason why. No reaction from the casino, no more update since then.

After the player finished withdrawal requirements, he found out that his account got blocked. The live chat representative didn't provide them with any solid explanation. The mediator recommended the player to contact the casino's licensing authority for further help. Ever since then, there is no update available.

Player complained that he had played at the casino for the 1st time, provided them personal bank information, then played with a bonus, won some money but the next day his account was locked and casino's management was overseeing his account. The player had no more information about the reason for this action and was confused. No reaction from the casino, no more update since then.

The player received a deposit bonus, played allowed games and bets, and after fulfilling the wagering requirements, requested a withdrawal of $130. After some time, when they tried to log in to the account, the password wouldn't work. They decided to contact the chat support which told the player their account was blocked due to the casino management's decision. No further update is available ever since then.

Player complained he had created an account with the casino but was never able to login. He then found out that the casino deducted a payment from his credit card without his authorisation. Playerd said the casino didn't have any records of an account on his name. No reaction from the casino, no more update since then.

Player started to play a free bonus game, after he finished it he could continue if he deposited some funds. Player complained he had deposited several times, but when he was close to winning he was not able to deposit anymore, the system wouldn't allow him to do so. The player spoke to the live chat about this issue but received an inequal compensation for his loss. No reaction from the casino, no more update since then.

The player requested a withdrawal of $235 and at that moment, they were given a bonus of $8 which they didn't want. They asked the casino to remove it but they said the player already started to play it and their funds were locked until they would wager the amount 30 times. The casino never responded to the complaint and there is no further information available ever since.