SpinGenie Casino Review

The player had few withdrawals pending in the amount of £920 altogether, but received only £470 and was still missing £450. The casino asked the player to send them a bank statement, which they did right away. About three weeks later, the player called the casino and they informed them everything was in order and they should receive the rest of their money soon. They did not and the case remains unsolved.

The player, Salmon30, requested a withdrawal of £400 but it kept being delayed. After contacting the casino, they informed him they would send the payment as an "emergency payment" and it should have arrived soon. That didn't happen and Salmon30 filled the complaint but the case remained unresolved even after that.

Georgie had a few successful withdrawals in the past but when she requested the last withdrawal, the complications started. She had sent all the documents needed for verification and then the casino blocked her account. They never informed her about why they decided to do so. The case remains unresolved for no reason given.

The player requested a withdrawal and sent all the documents needed for verification. Later on, the player received an email that said their account was closed due to owning multiple accounts. The player tried to assure the casino they didn't own multiple accounts and wouldn't believe it was true since their document verification was successful before the accusations. The casino stopped communicating with the player and the complaint remains unresolved.

The player from Spain had experienced issues with a deposit at Mega Casino, with no response from the company. The casino later confirmed that they had had technical issues with the deposit method used by the player, which had affected all players using the same method. They had assured the player that the issue was being rectified and that the funds would be in his account later that day. The player confirmed a week later that the issue had been resolved and his deposit had arrived. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing account verification. The player confirmed the verification was completed and asked us to close the complaint.

The player's requesting a refund of his deposits as he claims that the casino intentionally delayed his payout. Although the player has played over their balance instead of waiting for the verification process to finish, the casino offered the player compensation for the delay as a sign of goodwill. The player was happy with this offer and accepted that. We consider this complaint to be resolved.

The player from Canada has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden faced issues in depositing money to the casino. After depositing, an error message appeared and despite contacting customer service and waiting for 2 days, the player received no response. Player’s complaint has been resolved successfully.

The player from Brazil is experiencing issues withdrawing his winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited and played, but she got logged out of the website. Now she cannot log in to her account and changing the password didn’t help. The complaint was resolved as the player received his refund.

10 months after he had registered and verified his account, the player from India had been asked to re-verify his account, which was holding his withdrawal of 100700INR. The Complaints Team had explained the importance of the KYC process in online casinos. The issue was successfully resolved when the casino allowed the player to make his withdrawal.

The player from Nigeria had sent their identity documents to the casino. Unfortunately, their account had not been verified at that time. The player had had issues with the verification process and withdrawal of his winnings. After a prolonged period and multiple exchanges, the casino had processed the player's withdrawal to his Skrill account, after experiencing some technical difficulties with the initial withdrawal method. The player had confirmed receipt of the funds. However, the casino had requested additional proof of income for further deposits. The player had acknowledged the need to provide this and had expressed his intention to submit the required documentation soon. The complaint had been resolved successfully, and the player had thanked the casino and the Complaints Team for their assistance.

The player from Ireland had had a withdrawal pending for two weeks. Despite having received an email confirming verification, the casino had requested additional documentation. After we had reached out to the player for more information, she informed us that she had received her withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Denmark had made a deposit of 100kr on December 2, but had not received the promised 100kr bonus associated with a promotional code. Despite his attempts to contact the casino about the missing bonus, he had received no response. After the player had raised the issue with us, we had facilitated communication between him and the casino. The casino had acknowledged an internal error which had prevented the bonus from being added to the player's account. The bonus was subsequently credited to the player's account, resolving the issue.

The player from Ireland successfully made a withdrawal two weeks ago after verification. However, despite being verified, the casino is asking for additional documents. Player confirmed the issue was resolved and the player received the withdrawal was received.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ireland has been waiting for the verification process for three days and understands that it may take time. However, their concern is that they have sent multiple emails and chat messages to change their email address but have not received any response or acknowledgment from the casino. Player’s complaint has been resolved successfully.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.