Home Complaints Space Casino - Player’s account has been blocked.

Amount: £129

Space Casino - Player’s account has been blocked.

8.4/10 Very Good reputation Submitted: 16 Sep 2020 | Case closed : 30 Sep 2020
Our verdict

Player stopped responding

REJECTED

Case summary

30 Sep 2020

The player from United Kingdom had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public

Opened an account with this casino. Over the space of 10 days they let me deposit 129 on different days. Then after taking that money of me they closed my account midway through a game. When I contacted them I was informed theyou had the right to do this and did not give a reason. I think after making 1 or 2 deposits my account should have been closed not to take at least 7 deposits of me before closing my account for no reason what so ever.

I then went into trustpiolet and I can see I was not the only person this had happend to. Seems to be a scam site.

Public

Dear Stacey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public

Dear Stacey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.