HomeComplaintsSlottica Casino - Player’s withdrawal has been delayed.

Slottica Casino - Player’s withdrawal has been delayed.

Amount: 70,000 Kč

Slottica Casino
Safety Index:Very low
Submitted: 22 Jun 2020 | Case closed : 25 Jun 2020
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Czech Republic has requested a withdrawal two weeks ago. It has been pending since. Unfortunately, we were forced to reject this complaint as the player used offensive language and refused to cooperate.

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3 years ago
Translation

For 14 days I have been trying to get money from slottica, of course, in verifying a big problem. Insert it now, but selecting it is already a problem. Stim should have companies that pay a small tip something to do, those withdrawals must work the same as a deposit, otherwise it's about the casino. Now I have only 20,000 thousand there, but I want to choose the best today !!!! Thanks goodbye.


Automatic translation:
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3 years ago

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago
Translation


As you can at all write that I have to wait for more than 14 days, you also make me an ass not to *** and when I can deposit and play now, the casinos have to do with the selection and not that I will wait for my money for 14 days. is a massacre ashamed of what you wrote me and think about your answers massacre fact

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

Dear Michael,

Please understand that I’m not the reason why your withdrawal has been delayed. Could you please advise if your account has been fully verified in the past? Do you know any online casino, expect for crypto casinos with crypto currencies, that would pay your winnings instantly and without any KYC verification? If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Thank you in advance for your reply.

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3 years ago
Translation

*** you are a thief

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

Unfortunately, we ended up rejecting this complaint as the player used offensive language and refused to cooperate. 

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