Slots Village is online casino focused especially on players from the United States. Slots Village is able to maintain its solid reputation thanks to its willingness to discuss and resolve the complaints of its players. On the other hand, the website and support are only available in English, there is low withdrawal limit, and the game variety could do with some work.
Slots Village casino entered the online gambling market in 2008. It is licensed in Costa Rica, which bears negatively on our rating. Its owner is Blacknote Entertainment Group Limited. Slots Village belongs with the other casinos under the Revenue Giants affiliate program, which also includes 7Spins, Rich Casino, Winward Casino, 7 Reels Casino, Casino Moons, Thebes Casino and 21 Dukes.
The majority of players at this online casino come from the USA. Other countries represent only a small part of their player base, but they also have some visitors from Canada, Australia and Europe.
Because the casino website is currently available only in English, it does not appear that Slots Village is preparing to "attack" markets outside the USA or other English-speaking countries. Similarly, customer support is only available in English. You can use customer support around the clock by e-mail, phone or by live chat, which is available only for registered players.
You probably won’t be stunned looking at the actual casino website, but you will find all the necessary information fairly easily. The website was redesigned last year and looks much better than before.
Although we have found a few complaints involving this casino in some public discussions on gambling forums, none of them involved large amounts. Even if some of these complaints were justified, the casino solved them quickly, and to the satisfaction of the player.
Most of the complaints we’ve seen have arisen from misunderstandings over the self-exclusion rules Beware of self-exclusion from any of the above mentioned casinos from the same group, because it will also exclude you from all the others. Several complaints were also about blocked accounts after a withdrawal request had been made from the no deposit bonus. However, in these cases the casino has argued that players had duplicate accounts, which is clearly against their terms and conditions
As a positive we consider the willingness of the casino to discuss these complaints publicly, and also that the casino has not yet had any serious "gaffes" when awarding our rating for Slots Village.
Slots Village reserves a period of 3 days for assessment of your withdrawal. You will have to wait for payment for up to a further 12 days, depending on the withdrawal method you are using.
The withdrawal limit could be considered to be insufficient, especially for new players. It depends on the VIP level of the player, but the basic limit for newly registered players is $1000 per week. For players who achieve the highest VIP level, the withdrawal limit is set at $35000 per week, which is of course a much more appealing amount.
Slots Village casino offers its newly registered players a relatively confusing system of bonuses, with different welcome bonuses available for each day of the week (from Monday to Sunday). The bonus percentage on your deposit varies - for example 150% or 250% on the first deposit, with a $200 minimum deposit required.
For each bonus it is necessary to firstly complete a deposit and fulfill the wagering requirement of 25x, which applies to both the bonus and deposit amounts. Your maximum withdrawal is not limited by any limit.
Despite the good online reputation of this casino, we see quite a lot of room for improvement. Clearer and more favorable bonuses, along with a wider selection of games, would certainly be welcomed by many of their players.
The selection of games at Slots Village casino is very limited. You can choose mostly from slot machines, with almost 100 available. There are also a number of video poker titles within their game catalogue.
Classic games such as roulette, blackjack, and live dealer games are missing, which will certainly discourage many players who will prefer to visit a casino where they can find all these games in one place.
Among the casino software providers you will find here are names like Rival, Betsoft, Parlay, and Pragmatic Play.