Slots Rush Casino - Player’s withdrawal has been delayed.

Withdrew £1000 on the 10th May and was advised it would take 2 days to complete.  Spoke to customer services via live chat on the 13th as payment was still pending and advised they would make contact with the payment team and promised withdrawal would be processed. We are now heading for 5 days since requesting a withdrawal and have not had any response so far.    I believe 5 days to process a withdrawal is beyond a reasonable time frame.  My account is fully verified so there is no reason for such delays.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, please could you close this case. After a few emails between Slots Rush this has now been resolved and the payment has been processed.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Robert for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.