Slots of Vegas Casino Review

The player from the United States had requested a withdrawal via Bitcoin on 12/25/2023, which was still pending. Upon receiving the complaint, we had asked the player several questions to better understand the situation, including his withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, despite extending the response deadline by 7 days, the player did not respond to our queries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Texas had reported a delayed withdrawal from an online casino, despite having been told repeatedly that the funds were on their way. She had been told by customer service that her payout was held due to "mixed funds," a term not mentioned in the casino's terms and conditions. The player believed the term had been recently introduced as an excuse not to pay. She had successfully withdrawn from the casino in the past. We asked for her transaction history and correspondence with the casino, but the player did not respond. As a result, the complaint was rejected.

The player from Russia had reported that his account on Slots of Vegas was restricted after he requested a withdrawal of several hundreds. Despite several attempts, he had received no responses from the casino and was unable to access his account. The player had claimed to have met all wagering requirements from bonus funds. However, after reviewing the evidence provided by the casino, we discovered that the player had been involved in suspicious activity that breached the casino's terms and conditions. As a result, the casino was within its rights to deactivate the player's account and void any winnings. Therefore, we could not support the player's complaint.

The player from the US had experienced issues with her withdrawal process and a lack of communication with an online casino. Despite having provided all necessary documents for the process, she had been repeatedly asked for the same documents each time she made inquiries. She had encountered difficulties with the casino's verification process, which resulted in her funds being credited back to her account multiple times. The player also expressed frustration with the lack of clarity regarding her account status and the alleged discrepancies in her account balance. The complaints team had attempted to mediate the issue, extending the timer for response and inviting the casino to join the conversation. The casino responded, stating that a payment had been sent for disbursal. However, the player failed to respond to further inquiries, leading to the rejection of the complaint.

The player from Texas was unable to access his casino account and had not received a response from the casino. He had registered his account in April and completed verification successfully, mainly playing slots. The player reported that no funds had been withheld by the casino. We informed the player that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities. As such, we couldn't penalize the casino for closing the player's account and had to reject the complaint.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino's security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn't eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. The player had provided all necessary information to the casino multiple times but hadn't received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from California participated in a 250% deposit bonus with no mentioned playthrough requirements. After depositing $50 and receiving a $125 bonus, the player's total winnings reached $150. However, the casino only paid out $24. The player is confused about the taken bonus money. We concluded the reduction of winnings was made because the player played with a 'sticky' bonus and rejected the complaint as unjustified.

The player from Colorado requested a bitcoin withdrawal nearly a month ago. Inquiries have been answered with estimated periods of 24 to 48 hours; meanwhile, accessing the site is currently impossible. The complaint was rejected as the player stopped responding.

The player from the US was dealing with a casino that had disappeared from the internet. She had a pending withdrawal of $810 and was unable to reach the casino as their online presence, including their certificates and security, was gone. There were others with the same issue. The player managed to contact the casino, but received an unsatisfactory response. The casino's website later became accessible again. However, due to the lack of response from the player to the Complaints Team's inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was rejected, but the option remained for the player to reopen it in the future.

The player from the US is unable to access the casino's website or send emails, raising suspicions of being scammed. This has prevented cashing out. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Hawaii was facing a delay in withdrawal via Bitcoin. Despite having waited the prescribed 7-10 business days twice, the casino had returned the money to his casino account and requested him to wait another 7-10 business days. When asked to clarify about a similar complaint under a different email, the player explained that his girlfriend had initially filed the complaint using her email. We had requested further information regarding his account verification status and previous withdrawal history. However, the player did not respond to our queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Hawaii had lodged a complaint about a delayed Bitcoin withdrawal from an online casino. After waiting twice the prescribed period, she had discovered that the funds were returned to her casino account and she was asked to request the withdrawal again. We had identified a similarity between her complaint and another one previously submitted. After asking her for clarification, we concluded that the complaint had not been submitted by the person who experienced the issue, and hence, decided to close it.

The player from California had complained about miscommunication from the casino's support agents which had subsequently delayed a $2300 withdrawal. Problems included conflicting information about withdrawal methods and missing documents. We attempted to request additional information to investigate the issue. However, the player did not respond to our inquiries within the specified timeframe, leading us to reject the complaint.

The player from California made a withdrawal request three weeks ago, and after a ten-day processing delay, still has not received the funds after a month. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States had an issue with a withdrawal that had been pending for 20 days, despite the casino's policy of processing within 10 working days. We attempted to gather more information from the player to better understand the situation, including her KYC verification status and whether she had used a bonus to accumulate her winnings. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from the United States has not received their approved withdrawal for two weeks. The casino has provided us with evidence that the player broke the terms and conditions of the free chips, therefore, their winnings are not eligible for withdrawal. We have rejected the complaint.

The player from the United States is having difficulties with verification, due to the casino asking to verify a MasterCard which the player does not own. The player used a different card for their transactions, and their numerous emails to the casino have received no response. We rejected this complaint as the funds have been played down before we could intervene.

The player from the United States won over $200 after making a $30 deposit, but later found their balance reduced to zero without explanation. The casino is asking the player to prove that the initial deposit was made. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States has failed to withdraw winnings since April despite being fully verified and trying every withdrawal method offered by the casino. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from the United States had their winnings cancelled as the deposit hasn’t been allegedly received by the casino. The casino provided supporting evidence of this, and the player was unable to show transactions in her bank statement that could be confirmed as successful deposits made to the casino. Consequently, the complaint was rejected.

The player from the United States has been unable to receive her withdrawal for almost a month despite multiple attempts to reach the casino, with no clear explanation given for the delay. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Texas had requested a withdrawal two weeks prior, but the casino had continued to request the same verification documents, despite the player having repeatedly sent them to two different emails. This had delayed the payout. The player had also communicated with the casino through live chat, where they confirmed that they had all the necessary information from the player. However, the casino representative had claimed that the player's account did not have a method of payout associated with it, which had caused the delay. The player had been asked to provide necessary information for a physical check payment.The player acknowledged receiving a check but was initially oblivious that it was from the casino. However, the check was declined by the player's bank due to problems with the company name on the check. Despite numerous attempts to resolve the issue, the casino did not provide the requested evidence, leading to the complaint being closed as 'unresolved'.

The player from the United States won $30 from a free tournament and turned it into $100 by playing at the casino. However, the withdrawal request was denied due to the lack of deposits made in between the free tournaments. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Nevada won over $2000. Despite using a bonus with no max cashout and seeing their winnings as "withdrawable" on the platform, their pending withdrawals have disappeared and they see a "manager withdrawal approval" of their winnings. The player claims to have been misinformed about the cashout max. The complaint was closed as the player stopped responding.

The player from Michigan requested a withdrawal of $350r. The casino asked the player to send a bank statement with their deposit transaction from two years ago to complete their withdrawal request. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Colorado requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States requested a withdrawal. She received only a part of her winnings as they were the result of a cashback bonus activated two years ago. For this reason, we had to reject the complaint.

The player from the United States won $100 at the casino but was only sent $11 without any explanation. They continued playing and met a high playthrough requirement, resulting in a $100 maximum withdrawal. However, their withdrawal request was denied due to consecutive free chips, despite having made the required deposit and provided all requested verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from California requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Hawaii requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We’ve rejected this complaint as per the player’s explicit request.

The player from Arizona has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player was experiencing an unspecified issue with his payments. After an unsuccessful withdrawal, the winnings from a weekly cashback bonus were credited back to her account. However, these funds still contained invalid winnings over the maximum cashout limit from the bonus. She deposited real money on top of these returned winnings, which caused "mixing funds". However, the disputed winnings were won from funds she had available above the maximum cashout limit after losing all real money, so these winnings were considered invalid. Her account was later credited with the original deposit that caused "mixing funds", but it was lost. After careful consideration of all available data and details, we consider the complaint unjustified.

The player ''googoosh'' claimed that short while after depositing and paying with bonus the casino zeroed out their balance of $643. The player tried to get an explanation from the casino but no one gave them any and in the end, the player's account got locked. Also the player had made a withdrawal request of $2500 before and it was pending, documents provided, however, as the player couldn't login he couldn't contact the chat. No information since then.

The player ''borrahb'' complained that the casino refused to pay out via wire transfer payment method. Later on, the player created new bank account but the casino said they did not work with that bank. The player then created another account in a different bank but got the same answer from the casino. No information since then.

The player's withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

The player 'BSCOTTY' had his payment approved. However, the casino blocked his account without relevant reason. The player tried contacting the support via phone and e-mails, but it did not help. In the latest message, the player was still waiting for the payment.

The player requested three withdrawals and they got approved. Apparently, there was a delay in payments and customer service kept replying with various excuses. Despite the fact the player has not received the money yet, probably he will get paid (previous withdrawals were paid by check).

The player from Slovenia had their account blocked without further explanation. The remaining balance is still held by the casino. Casino provided evidence that there are more accounts from the same IP address so we are rejecting this complaint.

The player from the UK is experiencing problems with withdrawal. The casino cancelled his withdrawal and asked for another bank account to send it to. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing verification. Due to the extensive timeframe the player decided not to pursue this case any longer and we were forced to reject this complaint.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

The player from the US is dissatisfied with the long withdrawal process. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

The player from United States had requested a Bitcoin withdrawal almost a month ago, unfortunately, it has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties to complete additional check. Unfortunately, even if the same documents have been provided already, the verification is still pending. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Switzerland is struggling to withdraw his bonus winnings. We classified this as against fair gambling codex since the player was not able to withdraw winnings from NDB because of restricted country,

The player from United States has requested a withdrawal almost three months ago. The lengthy verification has taken two months and the withdrawal has been pending ever since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has requested a withdrawal through Bitcoin three weeks ago. It has been pending since. The player received his winnings, however, complaining about the deducted amount. The bonus which the player used was sticky and it's clearly stated in the casino terms. After the player requested for full amount we had to close this complaint.

The player from United States has requested withdrawals back in March. They all have been pending since and the player’s account is not accessible anymore. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

Sharene from USA had a pending withdrawal on her player account when her account was closed without an explanation. After few unsuccessful login attempts, the live chat agent told her that her account was closed and ended the conversation.

The player requested three withdrawals in the amount of $6,251 and sent the documents for verification. Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino's side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn't added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino's decision to change their status to 'skilled player' after the issue was resolved. The complaint had been marked as 'resolved' by us.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player's complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.

The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player's withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.

The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player's withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.

The player from California had been waiting for a withdrawal approval since February 26th. He had used a $25 no-deposit chip. The player confirmed that the withdrawal had been canceled and the amount had been returned to his casino balance. After the Complaints Team's intervention and communication with the casino, the player confirmed that he had received his winnings. As a result, his complaint had been successfully resolved.

The player from the US had requested three withdrawals from an online casino two months prior but had not received the final payment. Despite having contacted the casino's customer service and having received assurances, the payment had still not been processed. The player had expressed dissatisfaction with the casino's responses and delay. We had intervened and communicated with the casino on behalf of the player. The casino then had arranged for the withdrawal to be disbursed as a physical check through a third-party payment provider. Following this, the player had confirmed receipt of the check, resolving the issue. We had thanked the player and the casino for their cooperation and had marked the complaint as resolved.

The player from Tennessee had been waiting nearly a month for a withdrawal to be processed at Casino. The casino had informed the player that they couldn't send a check due to it being an international transaction, which the player insisted wasn't true. The player had used a free chip to play and had to go through a playthrough of $4000 to receive real money. The casino had initially suggested a resolution through Bitcoin, however, the player had contested withdrawals within the account. After considerable back and forth, the casino had finally escalated the withdrawal for payment via Bitcoin. The player had confirmed receipt of the funds, effectively resolving the complaint.

The player from Alaska had waited for weeks for her withdrawal approval from an online casino. Despite multiple accelerations, the casino had seemed to be stalling. She had two approved withdrawals that hadn't been paid. After several interactions with the casino and reconfirming her information, the player had finally received her winnings. The player had expressed dissatisfaction with the casino's customer service and overall experience. The complaint had been marked as resolved by the Complaints Team.

The player from Virginia had encountered an issue with a delayed withdrawal from an online casino. The Complaints Team had advised her that withdrawals could take several days or even weeks to process, and that the delay might have been due to unfinished KYC verification or a high volume of withdrawal requests. The player had been advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that her withdrawal had been approved and deposited. Consequently, the Complaints Team had marked the complaint as resolved.

The player from the United States has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player stopped responding to our question therefore the complaint was rejected. The issue has been resolved successfully.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from the United States had requested a withdrawal more than one month prior to submitting this complaint. He received the payment approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from the US was struggling to withdraw her winnings. The casino was paying the player in increments, but the processing of the payments on the casino's side was rather slow. More than two months after submitting the complaint, the player confirmed she had received all her winnings. The complaint was closed as 'Resolved'.

The player from the UK is experiencing difficulties withdrawing funds. Her withdrawal has been pending for a month. After some time, the player managed to receive the withdrawal and the case is solved.

The player from the US was trying to withdraw her winnings. She had to request multiple withdrawals over the course of 7 months before all her winnings were successfully transferred to her bank account. We closed the complaint as 'resolved' after the player received all her funds.

Deborah asked for a withdrawal, but she was informed that her bank is not supported. She created another bank account (which they suggested) and this bank was also not supported. After opening a third account, she is still waiting for her withdrawal. It has already been two months. This case was successfully resolved.