Home Complaints Slots Garden Casino - Player has a problem with withdrawal.

Amount: R1,500

Slots Garden Casino - Player has a problem with withdrawal.

6.4/10 Questionable reputation Submitted: 15 Oct 2019 | Resolved : 29.10.2019
Our verdict

Case closed


Case summary

260 days ago - 29 Oct 2019

The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.

Written by Kristína
Casino analyst and complaint specialist

My status is that the payout has been approved. That status was as at the 3rd of October 2019. After that they have now twice requested my account details. Once by Gordon and once by Eunice. This information was provided to them initially when I requested the withdrawal in September. They do not reply to my messages or e-mails. In total I have been waiting for a month. 


Hello Amore,

I contacted the casino regarding this issue. I will let you know as soon as I have more information.

Thank you for your patience.

Best regards,



My problem has been resolved thank you.  Thank you for your intervention


My issue has been resolved. Thank you