The player’s provided required information twice, but his withdrawal request was not processed. The casino stopped responding to his messages. This complaint was successfully resolved.
Slots Garden Casino - Player has a problem with withdrawal.
Amount: R1,500
Slots Garden Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
My status is that the payout has been approved. That status was as at the 3rd of October 2019. After that they have now twice requested my account details. Once by Gordon and once by Eunice. This information was provided to them initially when I requested the withdrawal in September. They do not reply to my messages or e-mails. In total I have been waiting for a month.
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