Slots City Casino UA Review

I have been playing slots for +- three years when I have free time. I am not a professional player, but I already have some experience!
I want to share my impressions of playing slots at Slots City!

And yes, the interface: normal, accessible, understandable!

Slots: the choice is in principle sufficient, there is something to choose from, well-known providers are represented (are they certified? it is unknown, I did not find any information. I only found a license to carry out activities from KRAIL on the site)

Return: at least 94% is declared on the website! A controversial question, I think that the % is much lower, but this is my subjective impression, I have not been playing in this casino for a long time

Bonuses: there are enough, but all are tied to the deposit and wager (30-35%). the bonus game starts after you lose the real balance to zero!

Technical side: I play on the mobile version. there are crashes, but you update, clean the cache and continue playing. the truth is that I made a deposit yesterday evening and in the process the site glitched (technical work), the money hung with the status "waiting", although the card was gone, I wrote to the support service, provided a receipt for the statement, I'm waiting!

And now about the most painful thing for me!!!

Support service: constantly loaded, but responds within 5-15 minutes. everything according to the template. the speed of solving questions is "hypersonic"!!!)), pluses: there is a culture of communication, without rudeness

Payment: on the main page in the description of the casino it is indicated that payments are instant and do not exceed 3 hours, in the rules up to 48 hours.
I made 4 payments:
the first - a little more than 4 hours.
the second - over 25 hours.
the third - over 4 p.m.
the fourth - completed yesterday at 19:12, currently not available!!!
The response of the support service is that the financial department is under heavy load!!!
I play on different sites, I have never had a problem with payouts, maybe only with the first one, but no more than 2-3 hours. on average, payments are made within 5-15 minutes, regardless of the amount.

After reading the reviews, I see that the issue of payouts at Slots City is not a matter of yesterday or a week, so the conclusion is drawn that SC is waiting for the cancellation of the payout and as a result losses, or the profits are so small that the management is not able to increase the staff!)) or the employees stupidly don't do anything and put the device on SC customers!!! I may be wrong in my conclusions, but I can't find adequate explanations! how can anyone be convinced of the opposite, ready for a constructive dialogue!!!

Load on the support service, load on the finance department, load on the administration, technical work!!!🤦
Problems and questions need to be solved! and the faster and more technically competent it is to do it, the problems, questions and workload will decrease by themselves! Although everyone has their own opinion and politics!!!)) I shared mine!!!
Thank you all for your attention!

PS recently had a controversial situation with JV Slots City. It takes a long time to tell why and how, but it turned out that I have 2 accounts, one with a zero balance, the other with a positive one. After understanding the situation, SC representatives resolved the dispute in my favor, for which I thank you very much, well done!!!

The other day, a friend advised slots city, he says they give bonuses for the first deposit, he decided to try it, otherwise I know these bonuses for registration, verification, etc., someone will give. But slots city really poured free spins and they gave a bonus to the dep, it was normal to pour it from free spins, in short, I stayed in the black, I was satisfied, I continue to play, I recommend it.