HomeComplaintsSlot Yes IT Casino - Delayed withdrawal.

Slot Yes IT Casino - Delayed withdrawal.

Amount: €10,000

Slot Yes IT Casino
Safety Index:High
Submitted: 27 Sep 2019 | Case closed : 21 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Pietro, a player from Italy, requested a withdrawal of quite a big amount and he is complaining about the payment taking too long.

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4 years ago
Translation

my name is Pietro A***** born on ****** and I am registered with the nickname cc******.

On the 21st I made a withdrawal from € 10000 Considering that on Saturday and Sunday your site is not working, you say that you process everything within 2 to 5 working days. Today is the fifth day since I have received that since it is a large employee still time to accredit there at this point I turn directly to the AAMS to make a complaint

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Hello, Pietro.

 

Thank you very much for submitting your complaint through our website. We completely understand your frustration and we are sorry to hear that they let you wait. 

 

We would like to ask you about the KYC procedure. In case you are making your first withdrawal, you need to verify your identity. In some cases, the casino launches a deep verification process, which could take some time (this procedure is needed by law to prevent money laundering and frauds). 

 

Are you sure that you successfully passed the KYC procedure? We recommend you also check the e-mail spam folder; the casino may have sent you an e-mail specifying the kind of documents you need to send to them. This might include not only bank transfer details, but also your passport/ID, utility bill or other documents.

 

Regards, Jozef

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4 years ago

Dear Pietro,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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