Home Complaints ScratchMania Casino - Player’s account has been blocked.

Amount: €5

ScratchMania Casino - Player’s account has been blocked.

9.7/10 Perfect reputation Submitted: 14 May 2020 | Case closed : 29.05.2020
Our verdict

Player stopped responding

REJECTED

Case summary

47 days ago - 29 May 2020

The player from Italy had his account blocked. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
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they blocked me mi chant

Automatic translation
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Dear Nebojsa,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand it correctly that your account has been blocked? Did you receive any explanation from the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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Dear Nebojsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.