SambaSlots Casino - Player's winnings have been confiscated.

on 02.06 registred at sambaslots. made deposit about 2000 euro, got bonus about 4000 euro. with bet 80 euro loosed my real balance.

With bet 4 euro I won and after wagering was finished I got balance about 7800 euro. This morning I entered in site and see that balance are 0.08 euro.

Casino saying that I made 3 spins with bet 200 euro. I never do it. I never played with bet 200 euro.on 02.06 I made deposit at this casino about 2000 euro amount. Received bonus 200% = about 4000 euro.

Started to play. Loosed real balance with bet 80 euro. Then started to play with bet 4 euro (casino has terms that bet with bonus funds can not be more that 5 euro).

Dear feld,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

4.There is a maximum bet amount per round using Bonus Funds equal to $/€5

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in Excel format together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

yes, and I played on bonus funds only with bet 4 euro! ONLY

it is impossible to download game history from samba slots site

Please ask the casino customer support via email to send you your gaming history in Excel format, starting from the moment you made the deposit and activated the bonus with the alleged 200€ spins. Once you receive the document, please forward it to me at [email protected].

Dear feld,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.