HomeComplaintsRizk Casino - Player’s account has been blocked.

Rizk Casino - Player’s account has been blocked.

Amount: €375

Rizk Casino
Safety Index:Very high
Submitted: 15 Aug 2020 | Case closed : 21 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany had his account blocked due to third party action. We’ve reopened this complaint as per the player’s request. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello,

When I wanted to pay 375 euros at Rizk, my account was immediately blocked so that I can no longer access it and any bonuses have expired.

What now?

Automatic translation:
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3 years ago

Additional comments from the player:


"Hello, when I wanted to withdraw 375 euros, my fiancé uploaded her account and my account was simply blocked"


file

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3 years ago

Dear Danny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what you have meant by "my fiancé uploaded her account"? Do I understand it correctly that your fiancé has opened another account under her name, or she has uploaded her documents while verifying your account?


Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by filing new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

 file

Your cooperation in this matter is highly appreciated. Looking forward to hearing from you.

 

Best regards,

Petronela

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3 years ago

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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3 years ago

We’ve reopened this complaint as per the player’s request as he’s been experiencing technical difficulties when replying.

We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Do I understand it correctly, Danny, that your fiancé uploaded her bank details into your casino account? Could you please advise how you have deposited funds into your account? What payment method you have used and who’s the owner of that payment method?

Edited by a Casino Guru admin
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3 years ago

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint again.

 

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3 years ago

Unfortunately, we’re rejecting this case again because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

 

Edited by a Casino Guru admin
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