Home Online Casinos RingMaster Casino Review

RingMaster Casino Review

Players from United States Accepted
5.4 Rating
Questionable
Reputation
Players from United States Accepted
Questionable
Reputation
This review was last updated: 2018-12-04T00:00Z  

This group tried to clear its name before, but was successful only partially - due to relocating its offices from Costa Rica to Czech Republic.

The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months).

There is an express withdrawal process in trial, which has been introduced by the group only recently. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial.

Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour.

We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation.

That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster.

If you have any problems with this group, please, let us know and we will try our best to mediate the problem.

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Residents from
United States
Accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
None
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus*T&C's apply
100% up to $777
Payment Methods
Show All (12)
Game providers
Established
2008
Withdrawal limit
$10,000  per month
Licensing Authority
Costa Rica
Warning
Interesting Facts
  • Medium sized casino popular in United States
Positives
  • 24/7 phone support
Negatives
  • Live dealer games are not available
  • Games from only one software provider - RTG
  • No live chat

Complaints about RingMaster Casino and related casinos (90)

We have conducted extensive research on the web and as a result we have found following 90 complaints on RingMaster Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give RingMaster Casino a Questionable reputation.

Questionable Casino Reputation
Complaints on related Captain Jack Casino (Same management)
Uncertain case, passive regulator
Black points: 7025
Long verification process. The player claimed having sent the documents needed multiple times, casino asked him to resend them.
Player was waiting for the verification of his account for an extremely long time, without any reasonable excuse from the casino. The casino’s only answer was to resend the documents. After sending them again, there was no further answer from the casino.
 
This complaint is from 3/2017
Disputed amount: $14,050 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1164
Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn't decide as none of the sides provided any evidence.
 
This complaint is from 11/2016
Disputed amount: $2,328 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claimed there was just 1 withdrawal from his account. An uncertain case, no evidence shown.
The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.
 
This complaint is from 4/2017
Disputed amount: $200 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
Withdrawal request was declined on multiple times, proven by the player’s valid screenshot. No valid reason or excuse was given by the casino.
German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side. In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.
 
This complaint is from 2/2017
Disputed amount: $200 (real money)
Read more on: askgamblers.com
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Complaints on related Royal Ace Casino (Same management)
No reaction, passive regulator
Black points: 4112
Delayed payment, unclear case, the player had been claiming his winning for 8 months. The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino.
The player claimed to have won $4112.14 at the Royal Ace Casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account. The casino didn't react to his requests via phone, email or chat. Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino. No other updates since.
 
This complaint is from 5/2018
Disputed amount: $4,112 (real money)
Read more on: askgamblers.com
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No reaction, passive regulator
Black points: 2400
Player got a withdrawal request approved in November 2016, he's been waiting for the payment for a month, been contacting the casino about the update but casino didn't react.
Player claimed to have won $2400, he has been claiming it for months with no constructive answer from the casino. All he got were excuses from the casino. The casino didn't comment on this complaint. In this unclear case, we are not sure about the resolution but it was most likely paid out.
 
This complaint is from 12/2016
Disputed amount: $2,400 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 250
Delayed payment, the player received only half of his winnings.
Player won an amount of $5000. He received half of the winnings after 6 weeks. He'd been claiming another half ($2500) for months, without success. The casino didn’t reply to his phone calls, emails or live chat communication attempts. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money. We don't know whether the player has ever received the entire amount of his winnings.
 
This complaint is from 1/2017
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 102
Withdrawal took too long, a check received after complaining publicly was refused by the bank.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything. He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check. It is so far unknown whether the player received his winning or not.
 
This complaint is from 9/2016
Disputed amount: $1,028 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Slow payments. The player claimed his last withdrawal from a month ago took 2 weeks to be approved and still hasn’t been paid out.
The player claimed an amount of more than $2000. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals. The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor. No reply from the player about the actual status so far, he has probably received the money.
 
This complaint is from 1/2017
Disputed amount: $2,400 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Misunderstanding – credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money. The player sent a new credit card details to the casino for verification, so that he could receive his winning. The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player. The winning should be paid out soon or have been already paid out.
 
This complaint is from 5/2014
Disputed amount: $2,600 (real money)
Read more on: askgamblers.com
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Complaints on related Silver Oak Casino (Same management)
Insufficient evidence from casino
Black points: 2500
The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The big winning of $50,000 was canceled due to the fact that the player's brother was also playing in the casino with the same phone number. The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud. We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence. With no new evidence, the case remains unresolved.
 
This complaint is from 5/2013
Disputed amount: $50,000 (bonus money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 1350
The player won a jackpot, casino refused to pay them the full amount.
After the player hit the jackpot and accumulated some winning, he requested a withdrawal. The casino refused to pay him full amount and wanted to pay him only $100 because the jackpot came from a free chip money where winnings were limited to $100. The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning. The casino failed to provide some evidence about the case.
 
This complaint is from 10/2015
Disputed amount: $4,500 (bonus money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 1,350 black points in total
Uncertain case, passive regulator
Black points: 1821
Lady from the US wanted to withdraw her winning but her account was suspended.
A player's withdrawal was divided into several payments when suddenly she was not able to log in. After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
 
This complaint is from 5/2015
Disputed amount: $3,643 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1375
The player received a partial amount of the deposit money, but the rest was still unpaid.
A player (from a restricted country) by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly. The case remains unresolved.
 
This complaint is from 2/2017
Disputed amount: $2,750 (real money)
Read more on: thepogg.com
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Show 1 similiar complaints with 1,375 black points in total
Delayed payment, status unknown
Black points: 1954
The player filed a complaint when they stopped receiving the payment.
The player was receiving money at first, but then the payments from the Silver Oak casino just stopped - for about 6 weeks. The casino representative informed the player that the Planet 7 casino handled the payments at that time - because he had winnings from both casinos and they were using the same payment provider. Therefore, the payout of both winnings would take some time to process. The casino responded with reports of previous payments that had been approved and paid, but the player denied these claims, meaning that these payments were seriously delayed as it wasn't unusual for this casino.
 
This complaint is from 3/2013
Disputed amount: $19,545 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 200
Delayed payment with unknown status.
The player complained that their withdrawal was delayed for more than one month. Nobody responded to this complaint and we do not know if the player received the money or not.
 
This complaint is from 10/2016
Disputed amount: $2,000 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
The player's withdrawal requests were extremely delayed but likely paid.
The player requested multiple withdrawals but they kept being delayed. Later on, he did receive some of his winnings and was promised by the casino to receive the last one soon. There is no further information on this case.
 
This complaint is from 3/2014
Disputed amount: $529 (real money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 300 black points in total
Delayed payment, likely paid
Black points: 100
A problematic payout of the big amount requested for withdrawal.
The player won $30,000 which started to being paid in payment installments and charged a processing fee of $40. The player submitted a complaint and the casino promised to continue paying the regular $2,500 payments each month and charge nothing. We believed that both sides found a solution and the case was resolved.
 
This complaint is from 5/2014
Disputed amount: $20,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Another case of a long withdrawal process.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout. We believed that the player did receive the money and the case was resolved.
 
This complaint is from 5/2016
Disputed amount: $529 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
 
This complaint is from 4/2017
Disputed amount: $2,058 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process with miscommunication between the player and the casino.
The casino owed the player their winning for over six months. The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months. The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer. The casino advised the player to contact their VIP manager, but the player didn't respond again. The case remains unresolved.
 
This complaint is from 7/2013
Disputed amount: $6,000 (real money)
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Delayed payment, likely paid
Black points: 100
Another case of extremely long withdrawal processing.
In this case, the player complained that the withdrawal took way much longer than 7 business days. We knew that this casino was well known for extremely slow withdrawals (sometimes 2+ months). We believe that in this case, the player started to be nervous too soon and the money was paid out.
 
This complaint is from 10/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 80
The player claims that she didn't receive her winning from the year of 2012.
The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it. She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in 2012 and didn't provide any further information about this case.
 
This complaint is from 9/2012
Disputed amount: $740 (real money)
Read more on: askgamblers.com
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Show 5 similiar complaints with 480 black points in total
Technical glitch
Black points: 5
The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
The player was offered a free chip, won, and tried to withdraw $1,500 (free chip is limited to $100 withdrawal). Only then the support team realized that the player came from a restricted country and they couldn't receive their winning. All bonus winnings were seized and the account was closed. This case remains unresolved.
 
This complaint is from 8/2010
Disputed amount: $100 (bonus money)
Read more on: askgamblers.com
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Insufficient evidence from player
Black points: 0
The casino claims that the deposit wasn't collected from the player and without a valid deposit, they refused the pay the winning.
The casino asked the player for their bank statement that would show that the deposit was deducted from the player's account. After this request, the player stopped responding to the complaint thread so we consider it must have been solved and found for the casino.
 
This complaint is from 8/2012
Disputed amount: $400 (real money)
Read more on: askgamblers.com
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Generous casino
Black points: -60
The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
The casino didn't approve the withdrawal of $600 for the player who based on the casino used the mixed money, real and virtual. Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full. Because there were no more complaints from the player or the casino, we believed that the player received the money. We are more than happy that the casino came with a good solution in favor of the player.
 
This complaint is from 5/2014
Disputed amount: $600 (bonus money)
Read more on: askgamblers.com
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Complaints on related Planet 7 Casino (Same management)
Uncertain case, passive regulator
Black points: 8000
Long verification process without getting any answers from the casino.
The player, Matt1214, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino. On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given. No reaction from the casino, no more update.
 
This complaint is from 12/2016
Disputed amount: $16,000 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 3000
The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino. Uncertain case.
The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account. Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved. There is no update available at this time.
 
This complaint is from 12/2016
Disputed amount: $30,000 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 2625
The player had a totalling of $23,314 in withdrawals but the payment installments were delayed for no reason.
The player had withdrawals totaling $23,314 and they received most of them in payment installments and closed this complaint. About two months later, the things turned around when there was still $5,250 unaccounted for. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
 
This complaint is from 8/2016
Disputed amount: $5,250 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1950
The player's three withdrawals were delayed for at least a month.
The player requested three withdrawals in the total amount of $3,900 and didn't receive either one of them even though they were all approved. There is no further information.
 
This complaint is from 5/2016
Disputed amount: $3,900 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1250
The player requested a withdrawal 6 weeks before they filled the complaint and still wasn't paid just yet.
The player requested a withdrawal of $2,500 from the casino, but the payment was delayed. When the player filled the complaint, Tawni, the casino representative, responded that she would look into. There was no further communication from the casinos' side and the case remained unresolved.
 
This complaint is from 7/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1213
The player's winning was approved but not paid.
The player requested a withdrawal almost two months prior to filling of the complaint. The payments were approved but not received in more then seven weeks. There is no further information available.
 
This complaint is from 8/2016
Disputed amount: $2,426 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 1000
Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive. He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players. Casino replied without any resolution offered to the player. No more update from the player.
 
This complaint is from 10/2016
Disputed amount: $2,000 (real money)
Read more on: askgamblers.com
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Uncertain case, passive regulator
Black points: 800
After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal. They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything. No more update since. Player has probably been paid.
 
This complaint is from 12/2016
Disputed amount: $1,600 (real money)
Read more on: askgamblers.com
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Show 7 similiar complaints with 11,838 black points in total
Delayed payment, likely paid
Black points: 100
Extremely long verification and withdrawal process. The casino kept giving the player fake promises, apologies, and excuses.
The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals. He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
 
This complaint is from 12/2016
Disputed amount: $2,650 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player was promised to receive his winning in thirty days but that didn’t happen.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed. No update since then is available but we believe the player has probably been paid.
 
This complaint is from 12/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. There is no further update available.
 
This complaint is from 12/2016
Disputed amount: $3,064 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process, a player from the US receives her payments very slowly.
The player complained that the delay when the payment was promised to her went way past the limit. The casino explained to her that because of her being a US resident, they needed to make sure she would be able to receive a payment when they would send it, hence the long withdrawal process. The player received her payment with 2-3 months delays. We strongly believe she was paid in full.
 
This complaint is from 12/2016
Disputed amount: $12,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process, the player has been waiting for his payment for over 2 months.
The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since.
 
This complaint is from 12/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Verz long withdrawal process.
The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon. At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
 
This complaint is from 12/2016
Disputed amount: $1,100 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Very long withdrawal process.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon. There is no more update from the player since then, he has probably been paid.
 
This complaint is from 11/2016
Disputed amount: $1,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay.
 
This complaint is from 11/2016
Disputed amount: $2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process where the player has been waiting for the payment for over 3 months. His account was terminated, the issue got resolved.
The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred. To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
 
This complaint is from 11/2016
Disputed amount: $700 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process where the player had been waiting for his payment for over two months.
Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
 
This complaint is from 11/2016
Disputed amount: $1,300 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process, the player was waiting for his payment for over a month.
The player was complaining that after a withdrawal request was approved, their winning should've been received within 7-10 business days. When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. There is no further information available.
 
This complaint is from 10/2016
Disputed amount: $1,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process, the player was waiting for his payment for over a month.
The player complained about very long withdrawal process experience. He said this was the second time he had a delayed payment and was asking others if it happened to them too. We believe the payment was received.
 
This complaint is from 10/2016
Disputed amount: $280 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process. The casino said it was a bank issue and asked the player to open a new bank account.
The player is complained about not receiving his winning. The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do. No reaction from the casino, no more update from the player, the player has probably been paid.
 
This complaint is from 10/2016
Disputed amount: $95,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules. Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid.
 
This complaint is from 10/2016
Disputed amount: $12,500 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Delayed payment for over six weeks due to a withdrawal process.
The player was complaining that despite him being a VIP member, his payment was purposely delayed. When he asked the casino representative what happened, as he had complained before, he only got a vague reply. There is no further information available.
 
This complaint is from 10/2016
Disputed amount: $2,000 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal processing, player was waiting for his payment for over 2 months.
Player was complaining about long withdrawal processing. The player kept contacting the casino but got no clear answer.
 
This complaint is from 10/2016
Disputed amount: $300 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Long withdrawal process, the player had been waiting for their winning for over three months.
The player was complaining because, despite a withdrawal request being approved, the payment was not transferred three months later. In the end, the casino replied that the payment was sent for transfer. The player asked the casino for a proof but wasn't given any. Since there were no new updates from the player, we think that they were paid in the end.
 
This complaint is from 10/2016
Disputed amount: $2,400 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely delayed withdrawal process.
The player was complaining that despite he followed all the rules and processes as required, he couldn't get any information from the casino about the expected time of his money transfer. In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update ever since then and since the player received the 1st check, he has probably been paid the rest of the winning.
 
This complaint is from 10/2016
Disputed amount: $5,800 (real money)
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Delayed payment, likely paid
Black points: 100
Long withdrawal process. The player complained about the casino not replying to him at all.
The player was complaining about casino not reacting to his demands for information about his payment process. Finally, he received a check and he got a reply from the casino's representative about expedited money transfer and explanation why U.S. processing took so long. A player experienced issues with the funds' transfer and some payment methods were refused for payment in the US. There is no update ever since then but we believe that the player has probably been paid.
 
This complaint is from 9/2016
Disputed amount: $3,500 (real money)
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Delayed payment, likely paid
Black points: 100
The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue. There was no more update since and we believe that the player was probably paid.
 
This complaint is from 5/2017
Disputed amount: $8,553 (real money)
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Delayed payment, likely paid
Black points: 100
Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process. Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank. In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid.
 
This complaint is from 9/2016
Disputed amount: $17,500 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal processing. The player is complaining about huge delays in payments.
The player complained that he was told that he would receive multiple small payments within several months. Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon. There is no update since and the player had probably been paid.
 
This complaint is from 4/2017
Disputed amount: $4,300 (real money)
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Delayed payment, likely paid
Black points: 100
Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely. At the last update, they were still waiting for their last payment. Player has probably been paid in full.
 
This complaint is from 9/2016
Disputed amount: $7,500 (real money)
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Delayed payment, likely paid
Black points: 100
The winning was sent to the player via check but it was not eligible to be cashed out.
The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it. The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager. No more update since. Player has probably been paid.
 
This complaint is from 3/2017
Disputed amount: $2,585 (real money)
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Delayed payment, likely paid
Black points: 100
The player had been waiting for their winning for almost a year.
The player was waiting for his approved withdrawals when suddenly the status of the payments was set to 'paid'. Player contacted the casino about this mistake on many occasions. Casino replied after the player made this complaint. No update since.
 
This complaint is from 3/2017
Disputed amount: $3,558 (real money)
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Delayed payment, likely paid
Black points: 100
The player received their 1st payment but four others had been extremely delayed.
The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks. The other checks were good to go. There is no definitive information about when it was delivered to the player. There is no further information available.
 
This complaint is from 9/2016
Disputed amount: $4,700 (real money)
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Delayed payment, likely paid
Black points: 100
An extremely delayed payment which the player had waited for months and the casino wouldn't reply at all.
The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt. After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since. We believe that the player had probably been paid.
 
This complaint is from 2/2017
Disputed amount: $10,500 (real money)
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Delayed payment, likely paid
Black points: 100
Delayed payment. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winning for months. He had been contacting the casino via phone and they were never available to speak to him. Finally, he filed a complaint online and received a reply from the casino about his payment being processed. No update since and the player has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $2,100 (real money)
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Delayed payment, likely paid
Black points: 100
The player was waiting for the last payment for a while.
The player's account was closed and his deposits were refunded. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
 
This complaint is from 2/2016
Disputed amount: $50 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process. Player had been waiting to receive his winning for a long time.
The player stated that his withdrawal was approved at the end of November 2016 and was promised to receive the winning before Christmas. However, in mid-January of 2017, he still didn't receive anything. We believe that the player had probably been paid.
 
This complaint is from 1/2017
Disputed amount: $900 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process. The player complained about not getting any of his winnings.
The player used to be a VIP member and had the first withdrawal approved in November 2016 and the second one in December 2016. However, in January 2017, he still hasn't received anything and the casino support was not helpful to him either. There was no reaction from the casino, no more update, the player has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $1,100 (real money)
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Delayed payment, likely paid
Black points: 100
The player canceled their withdrawal and decided to close the account.
The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund. The casino confirmed that the payment was sent but it wasn't received by the player. There is no further update available.
 
This complaint is from 6/2016
Disputed amount: $200 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal processing of a smaller amount.
The player complained about a late payment of his winning. About a one month after the player requested a withdrawal, they were approved but still hasn't received anything. The casino reacted to the complaint but there is no more update since then and the player has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $300 (real money)
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Delayed payment, likely paid
Black points: 100
The player sent requested documents several times and almost two months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, the casino's representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing. The player had sent it a long time ago. No more update since then, the player has probably been paid.
 
This complaint is from 1/2017
Disputed amount: $6,000 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process for no reason given.
The player complained that their withdrawal was approved but they still haven’t received anything. The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it. No more update ever since then and the player has probably been paid.
 
This complaint is from 12/2016
Disputed amount: $550 (real money)
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Delayed payment, likely paid
Black points: 64
The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both. The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received. The player was updating complaint thread daily but stopped just after the player received first two payments. There is no further information available.
 
This complaint is from 12/2012
Disputed amount: $2,500 (real money)
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Show 35 similiar complaints with 3,464 black points in total
Delayed payment, status unknown
Black points: 1000
Extremely long withdrawal processing for over two months.
The player has been waiting to receive his winning for over 2 months and the casino's support doesn't give him any clear replies. He felt very unhappy about the delayed process of getting his winning. No reaction from the casino, no more update.
 
This complaint is from 1/2017
Disputed amount: $10,179 (real money)
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Delayed payment, status unknown
Black points: 250
The player won the Jackpot of $20,000 and requested a withdrawal.
After five weeks of waiting, the player received their first payment installment. Soon after that, the complaint was closed at that point. About a month later, the player came back because they were still missing the last payment of $2,500 that was never processed or confirmed. The casino didn't respond to the player's reopening of the complaint at all. We believe it was just delayed and the player received all the money.
 
This complaint is from 9/2016
Disputed amount: $2,500 (real money)
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Delayed payment, status unknown
Black points: 250
The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.
The player, Spoon2001, complained about the lack of information he received from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again. He has been waiting for his winning for over a month. No reply from the casino, no more update available.
 
This complaint is from 12/2016
Disputed amount: $2,500 (real money)
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Delayed payment, status unknown
Black points: 200
Long withdrawal process, still no update from the casino after one month.
The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later. The casino customer support didn't provide any answers. No reply from the casino, no more update.
 
This complaint is from 12/2016
Disputed amount: $2,000 (real money)
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Delayed payment, status unknown
Black points: 175
The player's two withdrawal requests were approved but not received.
The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
 
This complaint is from 6/2016
Disputed amount: $1,750 (real money)
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Delayed payment, status unknown
Black points: 135
The player was waiting for the last payment to arrive.
The player received all of their payment installments, but one. The casino responded that the last payment was approved and sent, but it wasn't received by the player. There is no further information available.
 
This complaint is from 5/2016
Disputed amount: $1,350 (real money)
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Delayed payment, status unknown
Black points: 100
The player provided a wrong account number and because of that, the payment was delayed.
The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual 1-2 months would be extended by another few months. There have been no further updates about this case since then but we assume that the player has been paid in the end.
 
This complaint is from 9/2016
Disputed amount: $432 (real money)
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Delayed payment, status unknown
Black points: 100
The player was having issues with the verification because he was getting a new driving license.
The player was waiting for his payment but it couldn't be verified because of the missing documents. The player was in the process of obtaining a new driving license and the whole process would take up to four months.
 
This complaint is from 5/2016
Disputed amount: $440 (real money)
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Delayed payment, status unknown
Black points: 100
Very long withdrawal process.
The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment. There is no further update available.
 
This complaint is from 12/2016
Disputed amount: $275 (real money)
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Delayed payment, status unknown
Black points: 100
Long withdrawal processing - the player was waiting for over a month, no news from the casino.
The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent. However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval. No reaction from the casino, no more update from the player.
 
This complaint is from 12/2016
Disputed amount: $925 (real money)
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Delayed payment, status unknown
Black points: 100
Extremely long withdrawal processing for over two months.
The player is complaining about not receiving any payment and a lack of contact from casino support.
 
This complaint is from 12/2016
Disputed amount: $800 (real money)
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Delayed payment, status unknown
Black points: 64
The player had problems with receiving their money, changed the payment method after which part of the payment was missing.
The player received $17,00 in check but it wouldn't clear and their bank account was closed and investigated because of fraudulent activity. Casino accommodated the player with an alternative way of payment after this incident. The player received $1,000 but they were still missing the last $700. There is no further update ever since.
 
This complaint is from 8/2011
Disputed amount: $695 (real money)
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Show 11 similiar complaints with 1,574 black points in total
Complaints on related Slot Madness Casino (Same management)
No reaction, passive regulator
Black points: 5537
Ignoring a withdrawal requests for 5 months.
The player had waited for a withdrawal for more than 5 months, since then he won 5 times, no withdrawal was allowed since the 1st withdrawal request was pending. The casino was not responding to this complaint. This payment is with an unknown status as we didn't hear any explanation from the casino.
 
This complaint is from 2/2017
Disputed amount: $5,537 (real money)
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Uncertain case, passive regulator
Black points: 4285
Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The casino paid a few of player's winnings but not all of them. The player said he had received only 7456$ out of 16 026$ in total. The obtained money came in five transfers. He placed an official complaint regarding the remaining 8 570 USD. Casino wrote 3 different emails asking for all the evidence for verification. Some of the email addresses were unable to reach. We consider this as unprofessional. Later the email was from sister casinos. Player did not get an answer. In the end, casino wrote they were unable to locate player's account.
 
This complaint is from 5/2014
Disputed amount: $8,570 (real money)
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Uncertain case, passive regulator
Black points: 2500
Long withdrawal process of 2 requests, no response.
A really polite complaint was made from the player who had waited already for a long time after a withdrawal request was made. The casino answered that sure the player had won and it was just taking more time than usual but it was going to be approved soon. No response from the player whether he received the money, but we consider this payment as likely paid.
 
This complaint is from 4/2013
Disputed amount: $5,000 (real money)
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Uncertain case, passive regulator
Black points: 724
After a withdrawal request, the account was closed.
After a withdrawal request, the casino closed player's account. Casino responded that it was due to the audit of his account but later no response came. After the player won 1449 USD which had been first approved for a withdrawal, the casino was auditing his account. No later response after the audit came so this case is uncertain and hard to decide.
 
This complaint is from 5/2015
Disputed amount: $1,449 (real money)
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Insufficient evidence from casino
Black points: 500
The casino accused the player of having duplicate accounts. No evidence was given from the casino's side.
After accusing the player of having duplicate accounts the casino was not able to provide any evidence. The player had been waiting for 4 months for his payment of 200 USD but after placing an official complaint the casino closed his account. An official statement from casino said the player had a duplicate account. Unfortunately, we have not heard from casino since then.
 
This complaint is from 12/2016
Disputed amount: $200 (real money)
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Uncertain case, passive regulator
Black points: 250
Long verification and withdrawal process, the player was complaining about the payment system. The casino replied the check would be paid.
Verification took longer than usual. The player was complaining that the payment process was too long as he had been waiting for more than 2 months. The casino said that the player would get a check. The final response from the player was missing so we are not sure if the payment was paid or not. We consider this as likely paid delayed payment.
 
This complaint is from 5/2014
Disputed amount: $500 (real money)
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Uncertain case, passive regulator
Black points: 250
Very late payment.
Very long withdrawal process after already approved withdrawal request of only 451 dollars. The waiting time was almost 4 months. The casino confirmed they would send the payment. No confirmation of receiving the money from the player's side.
 
This complaint is from 5/2017
Disputed amount: $451 (real money)
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Uncertain case, passive regulator
Black points: 250
Withdrawal approved, but payment delayed.
The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time. Every time on the chat the player was asked to email his documents again, also to different email addresses. No response came to an official complaint.
 
This complaint is from 2/2017
Disputed amount: $100 (real money)
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Show 18 more complaints

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