Casino Guru team reviewed RingMaster Casino after in depth analysis of their online reputation based on real complaints and casino conditions. Casino reputation is rated below average as we have founds numerous complaints regarding withdrawals or violaton of terms and conditions which are not always resolved to the satisfaction of the player. Until casino improves and we adjust the rating, we recommend you to find casino with better reputation. Read our review to find more information about player's complaints, withdrawal process or any available RingMaster Casino bonus codes.
Complaints about RingMaster Casino and related casinos (90)
We have conducted extensive research on the web and as a result we have found following 90 complaints on RingMaster Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give RingMaster Casino a Questionable reputation.
Complaints on related Captain Jack Casino (Same management)
Uncertain case, passive regulator
Black points: 7025
Long verification process. The player claims having sent the documents needed multiple times, casino asked him to resend them.
Player was waiting for the verification of his account for extremely long, without any reasonable excuse from the casino. The casino’s only answer was to resend the documents. After sending them again, there was no further answer from the casino.
Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player was waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player hasn’t received his winnings. Casino claimed money has been paid, the player still insists on not having received anything. The case is uncertain, we cannot decide as none of the sides provided any evidence.
Delayed payment. The player received only some of his money (1 of 2 withdrawals) after almost 2 months, the casino claims there was just 1 withdrawal from his account. An uncertain case, no evidence shown.
The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it has been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had the second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there was just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we can’t decide whether the second $200 has been paid out or not.
Withdrawal request was declined multiple times, proved by the player’s valid screenshot. No valid reason or excuse was given by the casino.
German player has been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason. After a week, the casino replied they cannot access his documents for verification. There was no further response from either side. In this uncertain case, we cannot decide if the casino had a valid reason for delaying the withdrawal requests.
Complaints on related Royal Ace Casino (Same management)
No reaction, passive regulator
Black points: 4112
Delayed payment, unclear case, the player has been claiming his winning for 8 months. The casino doesn't react to his requests via phone, email or chat. The player is considering legal action against the casino.
The player claims to have won $4112.14 at the Royal Ace Casino. Despite providing all the necessary documentation for withdrawal, the casino is not replying to his requests and have blocked his account. The casino doesn't react to his requests via phone, email or chat. Player just got one reply saying the casino representative is out of office and will get back to him ASAP. The player is considering legal action against the casino. No other updates since.
Player got withdrawal request approved in November 2016, he's been waiting for the payment for a month, been contacting the casino about the update but casino didn't react.
Player claims to have won $2400, he has been claiming it for months with no constructive answer from the casino. All he got were excuses from the casino. The casino didn't comment on this complaint. In this unclear case, we are not sure about the resolution but it was most likely paid out.
Delayed payment, the player received only half of his winnings.
Player won an amount of $5000. He received half of the winnings after 6 weeks. He's been claiming another half ($2500) for months, without success. Casino doesn’t reply to his phone calls, emails or live chat communication attempts. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player says he has never received the money. We don't know whether the player has ever received the entire amount of his winnings.
Withdrawal took too long, check received after complaining publicly was refused by the bank.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything. He then received a payment by check, however, it was refused by his bank. According to the last update, the player is in contact with his bank, trying to solve the issue with the check. It is so far unknown whether the player received his winning or not.
Slow payments. The player claims his last withdrawal from a month ago took 2 weeks to be approved and still hasn’t been paid out.
The player claims an amount of more than $2000. He has several unpaid requests pending on his account, which have already been approved. He complains that he has to wait weeks or even months for his withdrawals. Casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor. No reply from the player about the actual status so far, he has probably received the money.
Misunderstanding – credit card used for deposit has expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which has expired since depositing the money. The player sent new credit card details to the casino for verification, so that he can receive his winning. The casino assigned this to their fraud department. Finally, casino informed about working on this issue in cooperation with the player. The winning should be paid out soon or have been already paid out.ould be paid out soon.
Complaints on related Silver Oak Casino (Same management)
Insufficient evidence from casino
Black points: 2500
The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The big winning of $50,000 was canceled due to the fact that the player's brother was also playing in the casino with the same phone number. The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud. We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence. With no new evidence, the case remains unresolved.
The player won a jackpot, casino refused to pay them the full amount.
After the player hit the jackpot and accumulated some winning, he requested a withdrawal. The casino refused to pay him full amount and wanted to pay him only $100 because the jackpot came from a free chip money where winnings were limited to $100. The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning. The casino failed to provide some evidence about the case.
Show 1 similiar complaints with 1,350 black points in total
Uncertain case, passive regulator
Black points: 1821
Lady from the US wanted to withdraw her winning but her account was suspended.
A player's withdrawal was divided into several payments when suddenly she was not able to log in. After she claimed a complaint against the casino she got an answer from the casino that her account was audited. New information is missing and no more evidence was published.
The player received a partial amount of the deposit money, but the rest was still unpaid.
A player (from a restricted country) by his words dealt with a casino that they would return their deposits. The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly. The case remains unresolved.
This complaint is from 2/2017
Disputed amount: $2,750 (real money) Read more on: thepogg.com
Show 1 similiar complaints with 1,375 black points in total
Delayed payment, status unknown
Black points: 1954
The player filed a complaint when they stopped receiving the payment.
The player was receiving money at first, but then the payments from the Silver Oak casino just stopped - for about 6 weeks. The casino representative informed the player that the Planet 7 casino handled the payments at that time - because he had winnings from both casinos and they were using the same payment provider. Therefore, the payout of both winnings would take some time to process. The casino responded with reports of previous payments that had been approved and paid, but the player denied these claims, meaning that these payments were seriously delayed as it wasn't unusual for this casino.
The player's withdrawal requests were extremely delayed but likely paid.
The player requested multiple withdrawals but they kept being delayed. Later on, he did receive some of his winnings and was promised by the casino to receive the last one soon. There is no further information on this case.
Show 2 similiar complaints with 300 black points in total
Delayed payment, likely paid
Black points: 100
A problematic payout of the big amount requested for withdrawal.
The player won $30,000 which started to being paid in payment installments and charged a processing fee of $40. The player submitted a complaint and the casino promised to continue paying the regular $2,500 payments each month and charge nothing. We believed that both sides found a solution and the case was resolved.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout. We believed that the player did receive the money and the case was resolved.
A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Extremely long withdrawal process with miscommunication between the player and the casino.
The casino owed the player their winning for over six months. The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months. The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer. The casino advised the player to contact their VIP manager, but the player didn't respond again. The case remains unresolved.
This complaint is from 7/2013
Disputed amount: $6,000 (real money) Read more on: ttps:
Delayed payment, likely paid
Black points: 100
Another case of extremely long withdrawal processing.
In this case, the player complained that the withdrawal took way much longer than 7 business days. We knew that this casino was well known for extremely slow withdrawals (sometimes 2+ months). We believe that in this case, the player started to be nervous too soon and the money was paid out.
The player claims that she didn't receive her winning from the year of 2012.
The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it. She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in 2012 and didn't provide any further information about this case.
Show 5 similiar complaints with 480 black points in total
Black points: 5
The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
The player was offered a free chip, won, and tried to withdraw $1,500 (free chip is limited to $100 withdrawal). Only then the support team realized that the player came from a restricted country and they couldn't receive their winning. All bonus winnings were seized and the account was closed. This case remains unresolved.
The casino claims that the deposit wasn't collected from the player and without a valid deposit, they refused the pay the winning.
The casino asked the player for their bank statement that would show that the deposit was deducted from the player's account. After this request, the player stopped responding to the complaint thread so we consider it must have been solved and found for the casino.
The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
The casino didn't approve the withdrawal of $600 for the player who based on the casino used the mixed money, real and virtual. Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full. Because there were no more complaints from the player or the casino, we believed that the player received the money. We are more than happy that the casino came with a good solution in favor of the player.
Complaints on related Planet 7 Casino (Same management)
Uncertain case, passive regulator
Black points: 8000
Long verification process, not getting any answers from the casino.
Player says he made several winnings, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino. On one occasion they canceled some of his winnings for a reason of not playing according to the rules. The player was asking for an explanation, no reaction from the casino, no more update.
Player got withdrawals denied then funds were seized, no explanation from the casino, uncertain case.
Player complains that after he made a withdrawal request it was denied, then all funds were seized from his account. Player didn't understand why and contacted casino but got no explanation. Finally, a higher casino mediator replied to his complaint, no more update since, it has probably been resolved.
Player had withdrawals totalling $23314, payments were coming, albeit with delay
Player had withdrawals totalling $23314, he got paid most of them and closed this complaint. Things turned around 2 monhts after that, when there was still $5250 unaccounted for. Tawni didn't respond to this reopened case.
Player requested withdrawal 6 weeks before complaint, wasn't paid just yet.
Player deposited more money for playing, but he never confirmed payment of $2500 from Planet 7 casino. Tawni responded that she will look into it but there was no further communication from the casinos' side.
Long withdrawal processing, software issue, then closed account.
Player is complaining that after he made some winnings and was about to request a withdrawal the casino software was unresponsive. He was told to wait a few minutes but when he logged back his account was closed. Player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players. Casino replied, but no clear answer, no more update from the player.
Player got his winnings approved in October, processed, been promised to receive a tracking number of the payment in December, however in January he still had nothing.
Player had his first withdrawal request approved in October, but since he was unable to get any accurate information on the withdrawal. He was told that he would receive a tracking number of his payment 2 weeks before making a complaint. The casino confirmed him a check was sent to him in December, however, in January he still didn't receive anything. No more update since. Player has probably been paid.
Show 7 similiar complaints with 11,838 black points in total
Delayed payment, likely paid
Black points: 100
Extremely long verification process and withdrawal processing. Casino keeps telling the player promises, apologies, and excuses.
Player is complaining that he had made 3 withdrawal requests, first in October, but in December he still has no information about the casino sending the approved withdrawals. He had sent required documents several times, still, he has no statement from the casino, no update since, the player has probably been paid.
Player was promised to receive his winnings in 30 days, didn’t happen.
Player is complaining about not receiving any confirmation about the money transfer, even though the withdrawal was approved. After filing a complaint she received an email confirmation from casino's finance department about a check being processed. No update since, the player has probably been paid.
Player was unhappy because of long withdrawal processing - almost 2 months.
Player was requesting some of his demands to be approved, some of them to be processed for a withdrawal. He would like to keep playing in the casino but first, he wanted to make withdrawals. Casino mediator replied and reassured him some of the payments were sent out. No more update since, the player has probably been paid.
Long withdrawal processing, a player from the US receives her payments very slowly.
Player complains that the delay when the payment was promised to her went way past the limit. Casino explained to her that as being a US resident they need to make sure she will be able to receive a payment when they send it, hence the long withdrawal process. The player received her payment with 2-3 months delay.
Long withdrawal processing. Player was awaiting his payment for over 2 months.
Player is complaining about not receiving his approved payments. Casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon. At the last update player has still been waiting for the payment, no more update since, player has probably been paid.
Long withdrawal processing, player has been waiting for the payment for over 3 months, his account was terminated, the issue got resolved.
Player was complaining about a payment request that was approved almost 4 months ago is still not being transferred. To add more, his account was closed for 'no apparent reason'. Finally, casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process, the player was waiting for his payment over a month.
The player was complaining that after a withdrawal request was approved, winnings should be received within 7-10 business days. When nothing arrived the player tried to contact the casino, but they didn't respond to such request.
Long withdrawal processing, casino says it is a bank issue and asks the player to open a new bank account.
Player is complaining about not receiving his winnings. The casino says they keep sending it but it is being withheld by the bank. Player asks for checks, the casino says check would be withheld too and is asking the player to open a bank account in a different bank, which player refuses to do. No reaction from the casino, no more update from the player, the payer has probably been paid.
Player received a check with his winnings but it got refused by the bank.
Player was complaining that he did receive a check with his winnings but his bank marked this check as fraudulent and none of the player's 3 banks met the casino's wire transfer rules. Casino's mediator replied that she would look into this, no more update from the player, player has probably been paid.
Delayed payment, 6 weeks for withdrawal processing.
Player was complaining that despite him being a VIP member his payment was purposely delayed. When he asked the casino representative what happened as he had complained before he only got a vague reply.
Long withdrawal process, the player was waiting for the winnings for over 3 months.
The player was complaining because despite a withdrawal request approval, the payment was not transferred 3 months later. Player inquired an explanation from the casino. At the end the casino replied, that the payment was sent for transfer but there were any other updates from the player, we think that the player was paid in the end.
Delayed payment, uncertain time of payments transfer.
Player was complaining that despite he followed all the rules and processes as required he couldn't get any information from the casino about the expected time of money transfer. In the end, the player received his money the following month, but there were some issues with the bank accepting the check. No more update since the player received the 1st check, the player has probably been paid.
Long withdrawal process. The player complained about no replies from the casino.
The player was complaining about casino not reacting to his demands for information about his payment processing. Finally, he received a check and he got a reply from casino mediator about expedited money transfer and explanation why U.S. processing takes so long. Player experienced issues with the funds' transfer, some payment methods were refused for payment in the US, new suggestions about payment methods from the casino. No more update since, the player has probably been paid.
The player was complaining about not being able to get his winnings approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn’t receive the documents he had sent many times. Casino representative replied that she would check on this issue. There was no more update since and we believe that the player was probably paid.
Long withdrawal processing, player complained about huge delays in payment.
Player was complaining about very long withdrawal processing and a constant prolongation of processing delays. Finally, he got a reply saying that casino had tried to transfer money to his account but it was rejected by the bank. In the end, he found a transfer solution with the casino mediator. No update since, the player has probably been paid.
Extremely long withdrawal processing. The player is complaining about huge delays in payments.
The player complained that he was told that he would receive multiple small payments within several months. Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon. There is no update since, the player had probably been paid.
Long withdrawal processing. Player felt that nothing was being done until a complaint was made.
Player was complaining about being promised to receive winnings but he still hasn't received anything. Casino mediator kept communicating with the player, he received his payment slowly but surely. At the last update, 4 months later he was still waiting for his last payment. Player has probably been paid.
The winnings were sent to the player via check but they were not eligible to be cashed out.
The player complained that after she received a check from the casino and deposited it into her bank account, it was not possible to cash it. The bank said that the accounts on the check to be debited from were nonexisting. The casino replied by giving the player contact information to Escalations Manager. No more update since. Player has probably been paid.
The player had been waiting for withdrawals for almost a year.
Player was waiting his approved withdrawals when suddenly the status of the payments was set to 'paid'. Player contacted casino about this mistake on many occasions. Casino replied after the player made this complaint. No update since.
Player confirmed 1st payment but 4 other payments had severe delay.
Player confirmed payment at first and complaint was closed, but he reopened it one month later because there was a problem with first two checks when he deposited them in the bank. Later payouts were alright. There was supposed to be some confirmation by the banks in the circle but this process got stuck probably. There is no definitive information about when it was delivered to the player.
An extremely delayed payment which the player had waited for months, the casino wouldn´t reply at all.
The player said he'd been waiting for his payments for months, contacted the casino for an update but got into a voicemail at each attempt. After he made this complaint, the casino proceeded and the player received two checks. He was supposed to receive next check, but there was no more update since. We believe that the player had probably been paid.
Delayed payment. Player had been waiting for the payment for months, things started to move after he made a complaint.
The player stated that he had been waiting for his winnings for months. He had been contacting the casino via phone and they were never available to speak to him. Finally, he filed a complaint online and received a reply from the casino about his payments being processed. No update since, player has probably been paid.
Extremely long withdrawal process. Player had been waiting to receive his winnings for almost 2 months.
The player stated that his withdrawal was approved at the end of November 2016 and was promised to receive the winnings before Christmas. However, in mid-January 2017, he still didn't receive anything. No reaction from the casino, no more update, the player had probably been paid.
Extremely long withdrawal process. The player complained about not getting any of his winnings.
The player used to be a VIP member and had the first withdrawal approved in November 2016, and the second one in December 2016. however, in January 2017, he still hasn't received anything and the casino support was not helpful to him either. There was no reaction from the casino, no more update, the player has probably been paid.
Player cancelled withdrawal, decided to close the account instead, waiting for refund.
Player registered, won, tried to withdraw. Wasn't happy with waiting times so decided to cancel the withdrawal and wanted to close the account, with refund. Casino confirmed that payment was sent, but wasn't received by the player.
Extremely long withdrawal processing of a smaller amount.
The player complained about a late payment of his winnings. one month since the withdrawal, the player was approved but still hasn't received anything. The casino reacted to the complaint, no more update since, the player has probably been paid.
Extremely long verification process. Player sent requested documents several times, almost 2 months later he was told one document was still missing.
The player complained about casino not processing the documents he sent for the verification. Later on, casino representative told him his withdrawal was being processed, but the player received an email from the casino saying that there was still one document missing. The player had sent it two months ago. No more update since, the player has probably been paid.
Extremely long withdrawal processing. Player has been waiting for 2 months without results.
Player is complaining that his withdrawal was approved in October but in December he still hasn’t received anything. Casino support doesn't reply to he calls nor emails. Finally, he was promised by a casino representative to receive a tracking number for the payment but a week later he still didn't have it. No more update since, the player has probably been paid.
Player's 1st and 2nd withdrawal method was declined by the bank, payment seriously delayed.
Player won $2500 and requested withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check, because his bank refused both. Casino accommodated the player with money gram payment method, of which 2 were received by the player (out of 5). Player was updating complaint thread daily (hourly sometimes), but stopped just after player received first two payments.
Show 35 similiar complaints with 3,464 black points in total
Delayed payment, status unknown
Black points: 1000
Extremely long withdrawal processing - over 2 months.
Player is waiting to receive his winnings for over 2 months, casino support doesn't give him any clear replies, he is unhappy about the process of getting his winnings. No reaction from the casino, no more update.
Player won jackpot, requested withdrawals for $20.000
After 5 weeks player got paid first installment. Complaint was successfully closed at that point, with withdrawals being approved or paid, totalling $14.750. Player came back a month later, because he was still missing the last payment of $2500, that was never processed or confirmed, casino didn't respond to his inquiries into this matter. Last payment is unaccounted for, but he got paid the rest.
Player got no reply from the casino after he requested withdrawal and sent necessary documentation.
Player is complaining about lack of information from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and since he hasn't heard from the casino again. He is waiting for his winnings for over a month. No reply from the casino, no more update.
Long withdrawal processing, still no update from the casino after one month.
Player was complaining that after his withdrawal request had been approved he still didn't receive any payment one month later. Casino customer support didn't provide any answers. No reply from the casino, no more update.
The player provided wrong account number, the payment was delayed further because of that.
The casino wouldn't issue another payment order, untill the wrong payment bounced back to the casino, meaning the usual 1-2 months would extend by another few months. There have been no further updates about this case since, but we assume that the player has been paid in the end.
Long withdrawal processing - the player was waiting for over a month, no news from the casino.
The player is quoting casino's terms and conditions where it is written 3 days for approval, 7 days for payment to be sent. However, one month after the player submitted withdrawal request, he still has no confirmation of approval. No reaction from the casino, no more update from the player.
Player had problems with receiving money, changed payment method, part of payments missing.
Player withdrew $1700 but the check didn't clear, also his bank account was closed and investigated because of fraudulent activity. Casino accomodated the player with alternative way of payment after this incident. Player got paid $1000 but he was still missing lthe ast $700.
Show 11 similiar complaints with 1,574 black points in total
Complaints on related Slot Madness Casino (Same management)
No reaction, passive regulator
Black points: 5537
Ignoring a withdrawal requests for 5 months
The Player has waited for withdrawal for more than 5 months, since then he won 5 times, no withdrawal was allowed since 1st withdrawal request is pending. The casino is not responding to this complaint. This is payment with unknown status as we have not heard any explanation from the casino.
Waiting for second withdrawal extremely long, no reason was given by casino.
The casino paid few of player winning but not all of them. The player said he received only 7456$ out of 16 026$ in total. The obtained money came in five transfers. He places official complaint regarding remaining 8 570 USD. Casino wrote 3 different email where he should send all the evidence for verification. Some of the email addresses were unable to reach. We consider this as unprofessional. Later the email was from sisters casinos. Player did not get an answer. In the end, casino wrote they were unable to locate players account.
long withdrawal process for 2 requests, no response.
Really polite complain was made from the player who waited already long time after withdrawal request was made. The casino answer sure the player has won its just taking more than usual but its going to be approved soon. No response from the player if he receives the money, but we consider this payment likely paid.
After withdrawal request, the casino closed players account. Casino responds that it was due to the audit of his account but later no response came. After player won 1449 US which was first approved for withdrawal, the casino was auditing his account. No later response after the audit came so this case is uncertain and hard o decide.
Casino accused of having duplicate accounts. No evidence was given from Casino side.
After accusing the player of having duplicate account casino was not able to provide any evidence. Player was waiting 4 months for his payment of 200 USD after placing the official complaint casino closed his account. Official statement from casino says the player had a duplicate account. Unfortunately, we have not heard from casino since then.
Long verification and withdrawal process, the player is complaining about payment system. The casino replies the check will be paid.
Verification took longer than usual. The player is complaining that payment process is too long as he was waiting more than 2 months. The casino obtains that player will get a check. The final response from the player is missing so we are not sure if the payment was paid or not. We consider this as likely paid delay payment.
Very long withdrawal process after already approved withdrawal request for only 451 dollars. Waiting time was almost 4 months. The casino confirmed they will send the payment. No confirmation of receiving the money from the player side.
The casino is prolonging the verification process, after ID they ask for the passport, after giving them passport player is still waiting for the payment extremely long. Every time on chat player is asked to email his documents again, also to different email addresses. No response came to an official complaint.