Problematic account verification and payment method for withdrawal.
Player is complaining that after he made some winnings from free bonus and sent necessary documentation for account verification casino always requires some further documents, in the end, they told him he needed a Neteller account for withdrawal. However, later player was told he couldn't withdraw from Canada or US via Neteller. Player complains about unclear terms and conditions and a waste of his time. Casino replied that player had provided an unclear copy of his ID and wrong tel. number and that is the reason why his verification process kept failing. Casino stated that the rules are clear on their site. No more update since.
This complaint is from 5/2014
Disputed amount: $140
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