Even that Rich Casino seems to communicate with their player regarding their complaints in public, in fact many of these complaints remain unresolved. Casino offers interesting VIP program and new players can take advantage of free no deposit bonus as well as high first deposit bonus.
Rich Casino entered the online gambling market in 2008. Its license is issued by Curacao, and its owner is Blacknote Entertainment Group Limited Casinos. Rich Casino falls with other casinos and bingo sites under the Revenue Giants affiliate program, including Bingo Hall, Instant Bingo, Vics Bingo, Bingo Canada, 7Spins, Slots Village, Winward Casino, Bingo For Money, 7 Reels Casino, South Beach Bingo, Casino Moons, Thebes Casino, 21 Dukes and Internet Bingo. Because of this close relationship , please be aware, that if you are excluded from any of the mentioned casinos or bingo sites, you will be automatically excluded from all the others.
The casino website is very simple. You won’t be stunned by its appearance , but you will find all the relevant information. It surely looks better than its previous version, which was redesigned relatively recently , but just don’t expect to be overwhelmed. The games on the main page are clearly divided, and you are able to filter them not only by the game type, but also according to the software provider. Let’s take a little look at the software providers at Rich Casino. The casino is blacklisted on the casinolistings.com forum in fact thanks to one of them - Pragmatic Play . This casino games software provider is criticized because of games manipulation, in favor of the casino. However, as we mentioned, these games can be easily filtered so you can avoid them.
The casino offers support for five languages, including English, Spanish, Italian, German and French. The lack of support for other European languages is primarily as a result of the operators targeting US, Australian and South African players.
There is also room for improvement in customer support . Typically, the methods of communication available at top casinos are: phone, email and live chat in multiple languages. When communicating with Rich Casino via live chat, p layers can use only English, and only after they register an account and log in. On the casino website you won’t be able to find any phone contact, and in many discussions the players complain about the casino not responding to their emails. With live chat you can communicate 24/7, however, we have found several complaints involving either rude communication from the operator, or incorrect instructions that led to misdirections and further confusion for players. However, we have communicated with the casino several times and haven’t noticed any problems, so it’s not a universal experience..
Unfortunately, we found many complaints involving Rich Casino. What’s even worse, we feel that many of them are justified. Although the casino responds to all of them, from the reactions of the affected players we’ve noticed casino actually only responds on websites where complaints are posted - players frequently do not receive any direct response to their emails. In many complaints, the casino has used very poor excuses, including non-receipt of emails.
The most common problem is account suspension, usually affecting those players, who are trying to withdraw their winnings - without adequate explanation being provided. Below we’ve included an overview of complaints that we consider to be the most serious.
The pending time for withdrawal requests is 4 days, which is a relatively long time compared to other casinos. You'll also have to wait for the payment once the withdrawal is approved, which can take from 2 to 28 days.
The maximum withdrawal limit can be insufficient for many players. It depends on the VIP level of the player, but the basic limit for new players is $500 per week. Players who achieved the highest VIP level can cash out a maximum of $3500 per week.
Rich Casino offers new players a no deposit bonus in the form of 25 free spins on the slot game Viking and Striking. The value of the wagering requirements is 75x, and players are required to make a deposit of $25 at least 5 days before any withdrawal request, subject to a withdrawal maximum of $100.
The 500% bonus applicable to your first 5 deposits includes a 25x wagering requirement (on bonus + deposit). The maximum deposit amount is $1000, and there is no maximum withdrawal amount.
Sometimes new, as well as regular players, claim a no deposit bonus, covered by the “ Bonus Money“ conditions. The amount awarded and qualification terms are judged individually, based on the track record of each player. The value of wagering requirements in this case is excessive, and reaches up to 99x.
In the “Promotions” section you will also find contests, where you can win cash prizes (up to $21, 000 ), TVs, and free spins.
After registration you will be automatically added to Rich Casino’s VIP program, where you start from the basic “ Bronze Club” level. Over time, you can reach the highest - the sixth level - known as the ”Ultimate Club” . That can deliver faster cash outs, individual customer support, and a higher limit for withdrawals.
One surprising clause in the terms and conditions , gives the casino the right to determine whether you achieved your winnings as a leisure or as a professional player. If the casino, based on your betting patterns, comes to the conclusion that you played "too professionally", it has the right to reject your winnings. And it is clear from complaints that they actually use this clause quite frequently to avoid payment.
To summarize, our overall impression of Rich Casino, according to our research, is that this is an unserious casino, and an unfair place to play online. Numerous and justified complaints from players, fueled by unclear defined terms and conditions, that only leave space for further unfair procedures, are not values of fair gambling. We strongly encourage you to look around for another, more reputable, casino.
Games on the website are divided into categories such as slot machines, video poker, games with live dealers, table games (including Blackjack and Roulette), and ‘Other’ games - where you can find things like scratch cards, and Bingo.
Rich Casino also offers you games with progressive jackpots, and you can find these right on the main page – you will also be able see the current value of these jackpots. These games include Monster madness, Stars and S tripes, and King of the Jungle.
The casino has its mobile application available for iOS as well as for Android.