Home Complaints Red Flush Casino - Player’s withdrawal has been delayed.

Amount: Can$150

Red Flush Casino - Player’s withdrawal has been delayed.

5.8/10 Questionable reputation Submitted: 16 Sep 2020 | Unresolved : 29 Sep 2020
Our verdict

No reaction, good regulator

UNRESOLVED

Case summary

2 days ago - 29 Sep 2020

The player from Canada had his withdrawal delayed for more than two weeks.

Written by Zuzana R
Casino analyst
Public

My winnings have been delayed for 15 days over two weeks. I did not win very much, only 150 CAD. The operators are not very helpful and only say my winnings are being reviewed by operations. They will not advise me what the issue is and operations have not contacted me as they said they would!

Public

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise if you have completed KYC verification successfully? Was this your first attempt to withdraw your winnings and which payment method you have opted for?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Yes, I have complied with their verification request of August 03, 2020 and uploaded to their site my drivers license and a current utility bill. They responded on August 10 that operations is reviewing my documents and I have not heard anything since then.


I did get a weird email today requesting 3 months of my pay stubs and to be sent to verification@playersupportcenter.com <verification@playersupportcenter.com>; I found this unusual as i typically upload to their site. 3 months of paystubs is very unusual for any organization and i have ignored it as think it is spam.


Kevin

Public

Thank you very much, Kevin, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Kevin,


I am very sorry to hear about your problem.


I would like to invite Red Flush Casino to join this conversation and give us an explanation of why Kevin's withdrawal has been delayed. Are you still missing any documents? Thanks in advance for your reply.

Public

We would like to ask the Red Flush Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Dear Kevin,


I am very sorry but since the casino is closed, it's very unlikely that we will get any response.


I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.