Home Complaints Punt Casino - Player complains about overall casino experience.

Amount: €23,000

Punt Casino - Player complains about overall casino experience.

3.5/10 Bad reputation Submitted: 13 May 2020 | Case closed : 28.05.2020
Our verdict

Player stopped responding

REJECTED

Case summary

48 days ago - 28 May 2020

The player from South Africa is extremely dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public

This casino is a TOTAL SCAM!

Public

Dear Gregory,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience at the same time I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Dear Gregory,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.