Dear sardapoor1963,

Thanks for your review. We are happy to know you are experiencing incredible gaming with JustBit Casino. We are constantly working on improvements for our casino and trying to present new features and games from time to time. We are considering implementing gaming dualplay, but it is on pause now.

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JustBit Casino

Dear Player,

Thank you for your leaving your sincere feedback on our casino, we really appreciate your honestly.

On behalf of the whole Bets.io team, I would like to apologize for the bad impression you have got of us. In addition, let me clarify some moments with additional details for you.

Foremost, The Bets.io Casino has a legal permission to conduct online gambling on the basis of the international License. Moreover, we highly value honest relationships with our customers, and we strive to provide only the best services to them. That's why all gaming software available on our site complies with the principles of provably fair gaming. All gaming products are independently tested before their release to make sure that the Random Number Generator (RNG) is working properly. You can rest assured you're playing only the licensed and fair casino games in Bets.io.

As all reliable platforms, we have a strict anti-fraud policy, and, accordingly, we use a plethora of anti-fraud tools. It means that any money deposited into Bets.io must be used for gambling activities only. To ensure effective counteraction to money laundering, we require you to wager any deposit three times. It means that a player must place a total amount of bets that is three times bigger than the deposit before applying for a withdrawal of funds associated with that particular deposit.

However, currently, - we have had an update recently and now all withdrawals are almost instant, and instead of wager x3, we have wager x1. Bets.io team is always working on improving all type of website services.

Regarding the customer and VIP service: our team is full of native speakers, which are supporting their players only in English. We have also supported every foreign customer in any language for person's comfort.

However, we're truly sorry, that you've met such experience with contacting our customer service. We are constantly working on making our customer support the best one. We will take your feedback into account, and make efforts to prevent similar impression in the future.

Talking about the reopen account request - our team is always asking their customers about taking responsibility with actions in their accounts, as these decisions are making by customers as well. Due to our policy, support team can also offer some bonuses to make your stay in casino better and show our loyalty by this way.

In addition, Bets.io is providing a new function of 2FA for their customers at the moment, which makes your account in safety.

Hope for your understanding.

Always yours,
Bets.io team

Hello Jano1075,

Thank you for waiting.
You had rejected bets with the amount of more than 100 EUR. Thing is, that bets were not really rejected, but there is a limit for such bets for specific games for your player status. The system puts back your bet to the balance you have and it doesn’t just take the money.
We do not have control over the games, since the games are not created and operated by us.
You need to understand, that your account now has bet limits. In the future, when you become a VIP player - you will have much higher limits. You had the same issue on different casinos and we always replied the same message.
We are sorry, that you got upset, but there are some things we cannot change.
The support is not rude and is trying to help you, however, you were writing some rude emails to us, using foul language. We were ignoring your rude messages, understanding, that you may be upset. Please understand, that the support agents are trying to do their best to help all our clients.