HomeComplaintsPlayUZU Casino - The player's withdrawal is delayed.

PlayUZU Casino - The player's withdrawal is delayed.

Amount: Mex$16,000

PlayUZU Casino
Safety Index:High
Submitted: 16 Aug 2022 | Resolved : 22 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 2 weeks. The complaint was resolved as the player received her money.

Public
Public
1 year ago
Translation

My verification was approved

make many deposits, and request 3 withdrawals from August 4, 2022. It is a date that is not deposited to my bank account, they cannot send me proof of payment or tracking codes

PLAYUZU IS FRAUD be careful and they canceled my withdrawals. They don't give any information

Automatic translation:
Public
Public
1 year ago

Hello cristytherealtix,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago
Translation

My account was verified on

day August 05, 2022, my

earnings are with real money, I do not usually enter bonuses, the last time I spoke with the casino was on August 17, 2022 and they tell me that my deposits were approved and should already appear in my bank account, they do not appear in my account bank and my bank tell me that it is false that they were never made, my bank asks me for a tracking code to verify where the payment was made, and play uzu does not want to give it to me.

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Private
Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 year ago
Translation

They already solved my problem thanks

Automatic translation:
Public
Public
1 year ago

Thank you cristytherealtix for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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