Play24Bet Casino - Player’s account has been blocked.

Play24bet sent me several emails and they said that they do take players from the United Kingdom but the do not. They do not have a license issue by the UK Gambling Commission and block my account as soon as I told them that they do not have the license it is illegal to transact with a uk player with out a license issue by the uk gambling commision

Dear Janette,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

"Prohibited Jurisdictions

Curacao, United States of America, United Kingdom and Israel."

I would like to emphasize a very important fact from our Fair Gambling Codex:  

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

"For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process."

"The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.

If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules."

Janette, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Finally, please advise if you have played any of your funds or your account was blocked as soon as you’ve deposited? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have use my iPhone to play. I have not manipulated any shape of form. All I did is type www.play24bet.com and register. They send me texts , emails even though they do not have a license issue by the uk gambling commision .

Thank you for looking in to

Thank you very much Janette for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Janette. 

I am very sorry to hear about your negative experience. Do you have any remaining balance in the casino? Or, do you require a refund for already lost deposits?

They have taken 180 euros total from card. They have illegally taken my money I complaint later close my account . They do not have a license issue by the gambling commission and they are committing a crime .

Hello Jannete.

I am very sorry but I am not sure if I understand your case properly. Do you require a refund for already lost deposits? Or, did the casino literaly steal the money from your card without you knowing about it?

I deposit and they took the money never showing in to my account

Hello Janette.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Dear Janette.

I am very sorry but the casino is unresponsive to our messages.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

The only option I can recommend is to contact the licensing authority of the casino (Curacao). Please, contact me if you need any help with it (jozef.@casino.guru).

Best regards, Jozef

Casino.Guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Criminal liers ! Where is the record of the transactions then ! You are lying ! I asked several times please the letter sent by the gambling commission this casino are liers ! They are illegally taking money from U.K.

Why they do not send the records of transactions played ! They know they are criminals ! They tell authorities that they do not take U.K. players however this robbers do take U.K. players with out a license issue by the U.K. gambling which is a criminal accept

Furthermore this casinos games are all fake !!!!!!!!!!!!!!!! Do not deposit

They are big liers ! They lie that they do not took money from U.K. players but now they are saying that they do !

they have fake games and I will make sure betsoft is notify !

Dear Janette.

I can confirm that the Betsoft games do not look fake at all.

Janette, I am very sorry but my answer may not satisfy your request. If you legitimately lost your deposits then we can't force the casino to return your deposits. The fact that they operate on the UK market without the UK license is between the casino and the Gambling Commission (we cannot interfere and the best solution might be to contact the Gambling Commission).

We can only recommend you to always check if the casino has the proper licensing and choose only the casino with UK license. 

Please, could you confirm that you lost the amount?

Hello,

We would like to notify that we don't create, edit or modify any of the games. All of the games on our platform are provided by certified third parties.

If you have any issues with the game quality and odds offered by our BetSoft games, feel encouraged to contact them for more information.

Best Regards,

Play24Bet Team

I did not lose it ! They are lying ! They are criminals ! Why you think they stop talking to us when I ask for records ? Bring it on if they say I have played then being the records . They will not have it cause they are lying !!!!!! Let’s proof this once and for all . I ask them for records of the so call transactions ! They stop talking !!! They need to proof it !!! They are lying !!!!!!!’

Answer this criminals . Why you take money from U.K. players with out a license issue by the U.K. gambling commission ? I bet you will not answer cause you are criminals

They steal from EUR 170 !

Of course this criminal stop answering when ask record of my transactions to proof what they are saying about spending my Eur170.

Do not deposit in this casino ! They are illegally transacting will take your money and create lies because they are not regulated by the U.K. gambling commission !

Proof that they robbed me ! When I ask them why they robbed they did not defend their self ! Why because it is true that they robbed me

You need to ask your self why this criminals do not make public their answer !!!! Perhaps because they are lying !!!!!!!

Dear Play24Bet.

Please, could you provide us with relevant proof that the player lost the deposits? The game history would be the best.

You can post it here and we will mark it as sensitive information (not visible for the public) or you can forward it to my email address (jozef.k@casino.guru).

They need to put it publicly or at least I have to see it cause I will forward to an specialist If they do not want to put it publicly you have to wonder why ! If the do not want to publicly is okay but I have to see it at least is only fair so I can forward it to an specialist otherwise they will be just lying !!!!! I was asking for the record of my transactions for a month !!!!!!!! They did not provide it ! I needed it so they better show it to me !!!!!!!

Hello,

Here you can find the transaction history for the user:

The TurnOver report:

And the top 5 pages of the detailed provider report:

There is a total of 469 pages of gaming report with 10 bets per page. I hope the above data clarifies the situation, and as authorized by the user, please have the information posted publicly.

We operate in a clear and straightforward manner and have nothing to hide towards our users and the community.

Regards,

Play24Bet Team

www.play24bet.com

Can you tell this criminals why they did not forward it before. I was asking for it several times There I a current Fraudulent investingation and the cybercrime unit is involved that is what I needed now I have it . People do not deal with this criminals

Ask them why they take U.K. players with out a license ! They will shut their mouth criminals ! This is all I needed anyway I am glad the cybercrime unit will get rid of this criminals

Dear Janette.

As I have already mentioned, since you have legitimately lost your deposits in the casino we believe you are not entitled to a refund. 

"Janette, I am very sorry but my answer may not satisfy your request. If you legitimately lost your deposits then we can't force the casino to return your deposits. The fact that they operate on the UK market without the UK license is between the casino and the Gambling Commission (we cannot interfere and the best solution might be to contact the Gambling Commission)."

If you are unhappy with our decision then we recommend you contact the licensing authority of the casino (Curacao) or the Gambling Commission.

For the future, you should always pick only the casino with UK license to avoid such cases. I am very sorry we could not satisfy your request.

We are now closing your complaint as 'rejected'.

Best regards, Jozef

Casino.Guru

Also they do not have a license issue by the U.K. and is a criminal offence to advertise why do took money ? Without a license issue by the U.K. and they text me 2 days knowingly that I was an addict and that they do not have a license issue by the U.K. they even told me to deposit some more