PlanetWin365 Casino Review

The player from Italy had his account suspended on July 25th, 2023, by Planetwin365 who had cited a violation of their regulations. The player, who had accumulated his winnings through sports betting and poker using bonuses, was awaiting the completion of the 180-day checking period and wanted to regain account access. We had attempted to communicate with the casino on the player's behalf but received no response. The complaint had been marked as 'unresolved' due to the lack of cooperation from the casino. We had advised the player to contact the ADM (Italian Gaming Authority) for further assistance.

An Italian player was facing withdrawal issues in the casino. Despite initially approving withdrawals, the casino then demanded a residency certificate which was provided by the player. However, the casino claimed they couldn't read the QR code on the certificate and wanted the player to get another SPID. The player sent the document to us but due to email provider issues, we didn't receive it. Despite extending the complaint's timer by 7 days, the player did not respond. Therefore, we had no choice but to reject the complaint due to the lack of further information.

An Italian player had encountered difficulties withdrawing her winnings in small amounts from Planetwin365 Casino IT. The casino had requested verification of the player's two cards, one of which had been replaced. The player had provided several documents, including a bank statement and screenshots from her banking app, but the casino had continuously rejected them for unspecified security reasons. Despite repeated attempts by the Complaints Team to get a clear explanation from the casino, the issue had remained unresolved for a prolonged period. Eventually, the player reported that the casino had begun to process her withdrawals. However, without final confirmation from the player, the complaint was closed and could be reopened at any time.

The player's verification is delayed for a month. We contacted the casino, and its representative stated that the player was required to make a transfer to his balance from the account opened in a physical bank to proceed with the verification. The player refused to cooperate with the casino and stopped replying to our messages, so we were forced to reject his complaint.

The player from Italy had his account in the casino closed and his balance withheld. Even though the instructions for passing the verification have been provided, the player stopped responding, so we were forced to reject the complaint.

The player from Italy is experiencing difficulties withdrawing her winnings due to ongoing verification. We closed the complaint as resolved since the player had been successfully verified and confirmed receipt of the payment afterwards.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment, so we closed the complaint as resolved.