Pinnacle Casino Review

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Payment methods

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Withdrawal limits

Not Limited for USD

Owner Ragnarok Corporation N.V.

Established 2004

Estimated annual revenues

> $20,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews14Safety Index explainedDiscussion7Payment methods27

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Pinnacle Casino Review

We've thoroughly reviewed Pinnacle Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Read the full review below and learn more about this casino. Pinnacle is one of the biggest sportsbook worldwide. It’s known for honest approach to players and very high betting limits. Instead of giving players one time bonuses, Pinnacle provides to bettors consistently better odds than other major bookmakers. Their approach to the casino is similar to sportsbook. Instead of getting welcome bonus players can play the games with higher than average RTP and get 0.3% cashback from every bet on most games, no matter if the bet is won or lost. Betting limits are very high and there is no withdrawal limit, which makes this casino good choice for highrollers. Drawback is that they have only e-mail support, however the responds from support are fast. That said Pinnacle casino definitely isn’t for everyone. But for players who don’t mind no welcome bonus and only e-mail support and instead of that they look for honest casino with high limits and good RTP, Pinnacle casino is recommended. We have found no relevant complaints about this casino. Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Pinnacle Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (27)

Withdrawal limits

Not Limited for USD

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (13)

English customer support

All languages (14)

English live chat

All languages (11)

Game providers
Show all (37)
Game providers (37)

CASINO SCREENSHOTS

Positives

Deposits and withdrawals in cryptocurrencies
Various responsible gambling options available
Live chat support is available 24/7
Massive selection of games including wide variety of live dealer games
Wide range of languages and currencies

Negatives

Company focuses on sports betting rather than the casino
Not all payment methods are available for all countries

Interesting facts

Big international casino
Monthly withdrawal limit depends on the payment method
All deposits need to be wagered 1x before withdrawal

Author & Guarantor: Ayberk Ayan Last updated: 06 Apr 2024 Anything incorrect or missing? Let me know

Pinnacle Casino bonuses

Browse all bonuses offered by Pinnacle Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Pinnacle Casino

This is a place to share experience with Pinnacle Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 14 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Miyapon

Novice

• 10 months ago

I deposited 7,000 yen, but it is not authenticated!
The interaction is also fixed form.
I don't reply properly.
Untrustworthy.
I want GURU to replace it!

leandrog532

Senior Apprentice

• 1 year ago

I made a deposit of 50R$ more than a year ago, send my documents they don't approve at all! Worst site I've ever been on!

Petrovmihhail

Visitor

• 1 year ago

Pinnacle is one of the first casinos to ever be suggested to me and I see it as the prime standard for all kinds of betting, slots, sports, or esports alike. It’s still a great site for betting but it has a lot of great competitions now in terms of bonuses.

Anonymized275

Apprentice

• 1 year ago

Frustrating customer service. Do not answer questions directly and do not provide the requested information. It seems impossible to get the information that would belong to me.

olilou

Novice

• 2 years ago

Pinnacle Casino and Sportsbook is a trustworthy, functioning, and well-stocked casino and sportsbook. The site's design isn't likely to stir heads, and it doesn't take any risks with its features or language. Apart from the difficulty with the contact form, everything works smoothly, with the sportsbook being the greatest part of the site.

Panagiotis2728

Junior Apprentice

• 2 years ago

How do I file a complaint against this company ?? I have to get € 500 and they keep making fun of me by falsely saying that one card does not do the other, it does not delay, they attack.

Anonymized129

Novice

• 2 years ago

The fastest KYC verification and withdrawal times I have ever experienced with an online casino. Withdrawals for Interac are processed, approved and sent within 2 hours. This is incredible for an online casino. Website works smooth on mobile. Great game selection. Awesome customer support. Play on slots feels very balanced.

Switching balance between sportsbook and casino (playing on mobile - can't speak if this occurs on desktop)

Safety Index of Pinnacle Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pinnacle Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Pinnacle Casino and related casinos (15)

15All0Opened1Not solved10Solved4Rejected

Complaints directly about Pinnacle Casino

Player stopped responding

Disputed amount: 1,400 S/.

Player struggles with account verification.

The player from Peru had experienced issues with the verification process at an online casino. While her personal identification had been verified, she had trouble submitting additional required documents for location and card verification. Despite reaching out to the casino, she felt her concerns were not understood. The Complaints Team had advised her that the verification process could take up to 14 days and to ensure all requested documents were provided. However, due to a lack of response from the player, we were unable to further investigate and had rejected the complaint.

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Submitted: 26 Jan 2024

Case closed

Disputed amount: Can$1,500

Player’s withdrawal request has been rejected.

The player from Quebec is struggling to withdraw funds from their casino account due to an error message indicating insufficient funds, despite having money in the account. The complaint was closed as player resolved the issue with the casino.

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Submitted: 30 Oct 2023

Case closed

Disputed amount: $900

Player has a problem with withdrawal method at Pinnacle Casino.

The player from Vietnam has been prevented from withdrawing funds using Litecoin by Pinnacle Casino, which insists on him using WebMoney despite VND withdrawals not being supported by the platform. Initially, Pinnacle agreed to an alternative method of withdrawal but has since retracted this, insisting that he must use WebMoney. We closed the complaint as resolved since the player was allowed to withdraw their funds via Litecoin.

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Submitted: 03 Jul 2023

Case closed

Disputed amount: ¥6,000

Player’s deposit has never been credited to his casino account.

The player from Japan claims to have deposited 6,000 yen, but it has not been reflected in their account. They have not received any response or communication from the casino despite providing details. Player’s complaint has been resolved successfully.

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Submitted: 04 Jun 2023

Player stopped responding

Disputed amount: 50 R$

Player’s struggling to complete account verification.

The player from Brazil is experiencing difficulties due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 18 Dec 2022

Player stopped responding

Disputed amount: 3,500 S/.

Player’s struggling to complete account verification.

The player from Peru is experiencing difficulties withdrawing their winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

Submitted: 20 Oct 2022

Unresolved Our verdict

Insufficient evidence from casino

Black points: 250

Disputed amount: £12

The player's account got closed.

The player's account got closed without any explanation. We contacted the casino and asked them to shed the light on the situation but there's been no sufficient evidence sent nor the explanation was enough. The casino then stopped communicating with us, so we closed the complaint as unresolved.

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Submitted: 17 Aug 2022

Case closed

Disputed amount: €87,000

Player’s struggling to complete the account verification.

The player from Venezuela is experiencing difficulties withdrawing his winnings due to ongoing account verification. The case was successfully resolved.

Submitted: 02 Jun 2022