Pink Casino Review

The player from the United Kingdom had used his mother's account with his card details to play at an online casino. Initially, the casino had processed two payments, but stopped when the player won 1,730 pounds. We had attempted to clarify the situation with the player, but due to a lack of response from him to our messages and questions, we had to reject the complaint. The complaint was briefly reopened upon the player's request, but due to a continued lack of communication, we were forced to reject it again as we were unable to proceed further with the investigation.

The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit. They also stopped responding to their request which made this case unresolved.

The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification. The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules. The player filled the complaint and the casino never responded to it where the ThePOGG recommended asking the ADR service eCORGA for help. Ever since then there is no update available about this case.

The player from New York had deposited 4.99 via CashApp, but the money did not show up in their casino account. Despite their attempts to contact the casino, they received no response. The Complaints Team had advised the player to reach out to their payment provider and to refrain from making any additional deposits until the issue was resolved. Later, the player reported that CashApp had refunded their money. Consequently, we marked the complaint as 'resolved'.

The player from the United Kingdom has requested to have the account closed back in November 2022. Two months later he was able to reopen the account and deposit funds again. Player’s complaint has been resolved successfully.

The player from Brazil had reported that the casino was overcharging for bets. After the player had lodged a complaint, the casino had blocked his account, which had raised further suspicions. However, the issue was eventually resolved with the casino unblocking the player's account and rectifying the game charges. The complaint had then been marked as 'resolved' by us.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had clarified that his KYC process had been completed a year ago and there was no additional information required from him. The casino's terms of service stated that withdrawals should have been processed within five working days. The player later confirmed that the payout was received after approximately 11 days. The issue had been successfully resolved and the complaint was closed.