HomeComplaintsRaging Bull Casino - Player’s withdrawal has been delayed.

Raging Bull Casino - Player’s withdrawal has been delayed.

Amount: A$1,000

Raging Bull Casino
Safety Index:Above average
Submitted: 21 Oct 2021 | Case closed : 05 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia has requested withdrawal a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I have a withdrawal pending since the 25/09 , I have had it escalated on the 10 th of October, but it’s still pending.

I still don’t even know if it’s approved or not .

it clearly states in the rules a withdrawal should only be pending for 3 to 5 day .file

im just really frustrated.


i would be grateful for any help.


thanks kelly


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2 years ago

Dear Kelly,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


PS: Could you please confirm that this is the correct casino link? https://www.paradisoroom.com/


 

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2 years ago

Dear Kelly,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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