Octocasino - The player's unable to withdraw.

Hello,

I have tried to cashout 300EUR yesterday and they keep coming back with excuses as to why they won't pay out.. first it was due to the bank name being incorrect then they now have a policy in place that is subjected to a player having to wager 3 times the amount they wish to withdraw, which I have never come across at any other site before during the withdrawal process only OctoCasino have this in place.

Then after this, I decided to take a lower amount of 150EUR which they still rejected even though I had wagered well over 3 times the amount they were asking!

I am now left with nothing but a really horrendous impression of them and if they do not provide me with the funds I wish to withdraw then I will no longer use their services and ensure that other customers are well aware of this on review sites before players deposit funds in..

Hello Reece,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Octo Casino. Allow me to ask you a few question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Did you use any bonus to accumulate your current winnings?

Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal.

Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.

Regards,

Nick

Hi,

just now I got a message from them saying it was successful this was baring in mind 6 failed attempts with a fully verified account after complaining a couple of times and reaching out to external parties such as yourselves they have confirmed my cash outs and stated it will take ‘upto’ 5 working days.

They have paid please close the case

Hello Reece,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Best regards,

Nick