The player from Germany had the account blocked for further investigation. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Nomini Casino - Player’s account has been blocked.
Amount: €13,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hi ... I have earned myself a cushion of approx. 13000 € at the Nomini Casino in the meantime, even in the meantime it was even at 27000 €. I did not request a payout I followed up I was in an email exchange with the finance department for over a week
Now after I sent documents again 3 days ago, my account was blocked in the middle of the game ... According to the live chat, my account will be checked but I don't think you want to pay out how should I behave?
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3 years ago
Dear Brigitte,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited funds into your account using joint bank account? If yes, whose name is on the card? Does you wife has an account in this casino too?
I have checked terms and conditions, and this is what I found https://nomini.com/en/rules:
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi ... so since I am married it is not uncommon to have a common account but I made the deposit via my Paysafe account ... and I assure you that I do not have another player account at nomini casino.
I tried to reach someone on the phone on Monday but this was futile ... slowly I doubt the seriousness of the casino but also the advice pages that give the good reviews.
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3 years ago
Dear Brigitte,
Thank you very much for your reply. Do I understand it correctly that you have linked your joint bank account to the one from Paysafe and afterwards, deposited funds into your casino account?
Does you wife have an account in this casino, registered under her name?
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3 years ago
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Hi ... no I have a Paysafe account where I add the printed Paysafe cards to it and thus can use my credit in the Paysafe account individually it is not connected to my bank account ... I am the only one who has an account with nomini
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3 years ago
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Hi ... no I have a Paysafe account where I add the printed Paysafe cards to it and thus can use my credit in the Paysafe account individually it is not connected to my bank account ... I am the only one who has an account with nomini
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3 years ago
Thank you very much Brigitte for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Brigitte,
I got familiar with your case and will contact the casino to see if I can help.
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3 years ago
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Hi ... thanks for the support, but I have little hope that the Nomini Casino will answer ... so far you have not acted seriously
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3 years ago
Dear player!
First of all, let us congratulate you on your winnings and thank you so much for reviewing our website. We highly appreciate your feedback and your opinion which helps us to become better for all our customers and first and foremost to become better for you!
Please, kindly accept our deepest apologies for such an unpleasant situation which you have faced on our website while expecting for your withdrawal requests to to processed. We want to inform you that your game account was previously closed for game session check with the provider. Your account is open now and you can continue using it. Please, be informed that the Financial Department of our website will be able to process your withdrawals only after you will finish the verification procedure, thus we kindly ask you to provide them with the newly requested documents.
We apologise once again for this inconvenience and hope that you will continue your winning journey on our website.
Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!
Best regards,
Nomini Customer Support Team
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3 years ago
Thank you Nomini Team for the reply. Brigitte, please keep me updated on the progress.
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3 years ago
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Hello Nomini team,
I have sent you all the required papers by email, what should be missing or incorrectly sent, so email me these will be sent to you immediately ... I hope that I can have my winnings soon
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3 years ago
Dear CasinoGuru team,
We would like to provide an update that the player is currently still undergoing KYC process, he has been accordingly notified and provided with the list of needed documents.
Based on our direct communication with the player, the Nomini KYC team awaits for the player to provide us with the needed, as to finalize the whole procedure of account verification. We would kindly like the player to confirm the above statement, as well. We hope this clarifies the case so far and also we are always available for any form of contact both here and of course directly to our live chat/email.
Nomini team is looking forward to the positive resolution of this case.
Kind regards,
Nomini Customer Support Team
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3 years ago
Thank you Nomini for the reply. Hi Brigitte, please provide all necessary documents for the verification and let us know when you do so.
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3 years ago
Translation
Hi ... I have all the necessary papers I think I have sent 5x, but now I will
Registration certificate requested because my ID has a small break and my passport unfortunately expired in May ... I applied for the registration certificate online yesterday because you cannot personally go to the Citizens' Office because of Corona. As soon as I get this I will send this Nomini Casino .. .
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3 years ago
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Hi ... I finally received my registration certificate today, that was according to Nomini Casino the last request to pay it out, send it to the finance department immediately and hope that the payment will finally start.
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3 years ago
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Hi ... will address my case tonight
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3 years ago
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Hi ... so the dubious and fraudulent Nomini Casino refused to give me my payout which I won fair after weeks of pushing it back and forth ... !!!!!
After I allegedly complied with your last claim before the payout and submitted a registration certificate, I was informed in a live chat that there was allegedly a software error 6.22 and the profit of 13,000 € will not be paid out ... only the 1500 € that I was after I applied for a payout for my winnings and the rest was not approved !!! But the best comes now after my account has been blocked, including the winnings and I have the 1500 € in the payout queue on July 18th. In the live chat I asked if it would be possible to open my account and if it would be possible to credit some of my winnings to my account so that I can play with my own money ... Then a certain Mike or Marc (I would have to look up in the transcript) so that I cancel almost 500 € of the 1500 € that were in the queue for the payout and then book it back to my game account and what happened after a few days my account was blocked again because of the verification when I did this stated that I was playing in spite of the lockdown from the finance department so they didn't believe me so to write down all the rubbish that would be very long I HAVE PHOTOGRAPHED EVERYTHING AND FILMED VIDEOS OF THE PROCEEDINGS OF THE FRAUDIC NOMINI CASINO HAVE TRANSCRIPTS FROM THE LIEIVECHATS GAMEPLAY JOURNALS WHERE IT SAYS WHAT, WHEN AND HOW MUCH I WAS I WILL ACCUSING THE NOMINI CASINO ON EVERY ADVICE PAGE AND DISTRIBUTING EVERYTHING I EXPRESSLY WARRANT EVERYONE TO PLAY DOET ... I LOST MY PROFIT ALMOST COMPLETELY AND THEN MADE VERY GOOD PROFITS ALONE IN THE RAZOR SHARK, I WON OVER 17,000 € AND WON OVER 17,000 € AND WON THESE SLOTS PLAYED MANY MANY ass What about the software error .... if YOU Casino Guru mean it honestly, I will publish everything to you, I was paid 1000 € because you assumed that I was satisfied with it and declared it as an exception half how ridiculous this casino is
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3 years ago
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THE NOMINI CASINO NEVER PAYS A HUGE WIN ...
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A small extract from my evidence
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3 years ago
Hi Brigitte,
Could you please send all the evidence to my email address (peter.m@casino.guru)?
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3 years ago
Dear Brigitte,
We are extending the timer by 7 days. Please, send me the aforementioned evidence.
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3 years ago
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Halloo Casinoguru .... I was on vacation and wanted to switch off from everything. The days will be back and I'll email you the documents
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