The player from Finland is experiencing difficulties withdrawing his winnings. The complaint was rejected because the player did not want to cooperate and used abusive language.
Nitro Casino - Player’s struggling to withdraw his winnings.
Amount: €50
Nitro Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I deposited at Nitro Casino with Trustly, I only played with my own saved money, not with any bonuses, and not with free games. Shouldn’t these deposits and withdrawals be successful without problems if you use Trustly, without registering?
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3 years ago
Dear Matti,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Do I understand it correctly that you’d like to withdraw your winnings? Have you completed the account verification successfully? What do you mean by "without registering", without verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
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3 years ago
Thank you very much Matti for forwarding the screenshot. Could you please advise when you have received the first withdrawal and if your account has been fully verified? Thank you in advance.
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3 years ago
Translation
If I log into the casino with Trustly, shouldn't the deposit and withdrawal work without anything, without me having to start proving something, if the problem is with Trustly, then the casino needs to contact Trustly and check where the 50e I tried to withdraw is from. rapid repatriation, so there should be no such problems in repatriation.
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3 years ago
Dear Matti,
I’m very sorry but you haven’t answered any of my previous questions. Please check my reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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3 years ago
Translation
Hey!
I can’t handle this problem, let it be my loss, but I never go to Nitro casino to play.
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3 years ago
Dear Matti,
Are you sure you want to close this complaint? We could contact the casino and ask for their assistance, but we need to understand what the issue might be. It seems as you haven’t completed your account verification but without your cooperation it would be impossible to move on. Please let me know how you wish to proceed. Thank you in advance.
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3 years ago
Translation
If account confirmation is required, then why the first 50e withdrawal was paid and the second one is not.
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3 years ago
Perhaps, up to a certain total amount of withdrawn winnings, there’s no verification required. Is there any relevant communication that could be forwarded? My email address is petronela.k@casino.guru. Thank you in advance.
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3 years ago
Translation
If you advertise fast deposit and withdrawal at Trustly, then you would think that 100e withdrawal would not need proof. I understood from their posts that the cause could be in Trustly, but if the problem is in Trustly, they should I told them, but they just require a bank statement in some PDF format, which I don't even know how to send. I mean, it makes hell hard to find it easy not to repatriate. AND NOT MY !!!!
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3 years ago
Thank you very much Matti for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Meanwhile, I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, in correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
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3 years ago
Dear Matti,
I would highly recommend you to send all required documents which the casino asks from you. It is a very standard procedure and even it you did it through Trustly, the casino has still right to make some kind of verification process. Please let us know when you pass the verification process and if your withdrawals will still be stuck we will contact the casino to solve this case.
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3 years ago
Translation
I don't send any proof to Nitro Casino if it is advertised that Trustlu has a quick deposit and withdrawal, then it has to work without proof, especially when it's just 50e. Fuck full pissing just doesn't have to pay. YOU FUCK THEN AFTER PAYING THIS. THANKS AND BYE!!!
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