Marilla's withdrawal was denied due to unknown reasons.
The player, Marilla from Holland, lived in Germany with her German partner and they shared this account together in the German version. When they broke up, Marilla moved back to Holland and opened a new account. She made a deposit, won €12,500 and requested a withdrawal. She only received €2,500 and her account was closed right after that. The casino never provided any proof or reason what did the player do to get her account closed and they recommended her to contact the MGA (Malta Gaming Authority) and she did just so. There had been no update on this case.
This complaint is from 5/2017
Disputed amount: €10,000
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