Home Online Casinos Mr. Green Casino Review

Mr. Green Casino Review

Players from United States Not Accepted
9.8 Rating
Perfect
Reputation
Players from United States Not Accepted
Perfect
Reputation
This review was last updated: 2019-01-21T00:00Z  

Mr Green is another online casino with an excellent reputation, especially when we consider the considerable number of players. Players with mobile devices powered by Android or iOS can download a dedicated mobile casino application. Players from selected countries can also claim free spins no deposit upon registering their account.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+8)
Live Chat
Language
English (+8)
Email Support
Language
English (+8)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Show All (20)
Owner
Mr Green Limited
Established
2008
Withdrawal limit
Not Limited
Licensing Authorities
Show All (4)
Malta
Perfect
Sweden
Perfect
United Kingdom
Perfect
Positives
  • Excellent reputation since it went online in 2008
  • Popular progressive jackpot slots
  • Mysterious gentleman Mr. Green as a mascot
  • Numerous best casino awards by Gaming Awards
  • Extensive collection of live dealer games
  • Mobile casino app for Android and iOS
Negatives
  • Only one free withdrawal per 7 days

Complaints about Mr. Green Casino and related casinos (13)

We have conducted extensive research on the web and as a result we have found following 13 complaints on Mr. Green Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Mr. Green Casino a Perfect reputation.

Perfect Casino Reputation
Direct complaints about Mr. Green Casino
Uncertain case, good regulator
Black points: 250
Marilla's withdrawal was denied due to unknown reasons.
The player, Marilla from Holland, lived in Germany with her German partner and they shared this account together in the German version. When they broke up, Marilla moved back to Holland and opened a new account. She made a deposit, won €12,500 and requested a withdrawal. She only received €2,500 and her account was closed right after that. The casino never provided any proof or reason what did the player do to get her account closed and they recommended her to contact the MGA (Malta Gaming Authority) and she did just so. There had been no update on this case.
 
This complaint is from 5/2017
Disputed amount: €10,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
 
This complaint is from 11/2018
Disputed amount: €22,000 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 150
Extremely long withdrawal process that led to the account closure because the player used a foul language on the casino's representative.
The player requested a withdrawal of £100 and provided all the documents for verification. Later on, he had lost his patience and used a foul language on one of the casino's representative. Shortly after that, he apologized but his account was closed including with his money and a count of 150 free spins. The case remains unresolved.
 
This complaint is from 12/2015
Disputed amount: £100 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 150
The player failed the document verification due to not being able to provide her photo ID card.
Barjongar wanted to receive her winning, but first, she was asked to provide some documents for verification. Since she didn't own a passport or the driver license, she provided her disabled person bus pass, a blue badge scheme parking badge, her birth and marriage certificate instead. The casino didn't accept these documents and asked her for a proper ID that includes her picture. There is no further update provided about this case.
 
This complaint is from 10/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Redbet Casino (Same affiliate)
Delayed payment, status unknown
Black points: 1075 (31 for this casino)
Extremely long and misleading withdrawal process.
Tomalewy requested a withdrawal but the casino kept delaying the process with different excuses. Either they were not allowed to answer his questions - chat support, or they would inform him soon, or they would apologize that it was taking them to long to process, or to contact the support team. This misleading and complicated complaint was left with no further update available.
 
This complaint is from 6/2018
Disputed amount: 100,000 kr (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250 (7 for this casino)
The casino denied player's winning due to broken bonus rules.
Stasjo, from Sweden, requested a withdrawal that was denied because he played a game that was not allowed while using a bonus. The player did provide a proof of the terms and conditions being changed since he had played and won. The casino never responded to his requests and the case remains unresolved.
 
This complaint is from 4/2017
Disputed amount: 7,698 kr (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250 (7 for this casino)
All the player's funds were confiscated due to self-exclusion at a different casino.
Micklarr played without any bonus and requested a withdrawal of his winning. He came back to play and found out that the casino had closed his account due to him being self-excluded at a different casino. When he contacted the casino, they promised him to refund him of his deposit. Later on, he received another email where the casino decided to not to refund him. The player just wanted to warn other players of this experience. The case is unresolved.
 
This complaint is from 9/2018
Disputed amount: £30 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 80 (2 for this casino)
Because the player didn't provide all documents needed for verification, the casino closed his account.
Ariful made a deposit and played with a bonus, won and requested a withdrawal. The following day, when he logged into his account, he found out that his account was blocked for security reason. Then he checked his email in which he was informed he would be paid within next five business days. The casino responded to his complaint where they claimed the player broke their term and condition when he used a Neteller account that didn't match his name. They also stated that they asked Ariful to provide documents for verification of this Neteller account, but he only provided the ones of his player's account. That was why they decided to permanently close his account and return his deposit.
 
This complaint is from 5/2016
Disputed amount: €190 (bonus money)
Read more on: askgamblers.com
Read more
Show 2 similiar complaints with 330 black points in total (9 for this casino)
No reaction, good regulator
Black points: 250 (7 for this casino)
The casino decided to close the player's account.
Sammio84 requested his deposit of €210.56 to be returned to him. The reason why he decided to do so was that during his play at the casino they informed him they had to close his account. As a reason, they stated that he had a closed account with Mr. GREEN casino in the past. The casino never responded to this complaint and it was left unresolved.
 
This complaint is from 8/2018
Disputed amount: €210 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250 (7 for this casino)
Extremely long withdrawal process.
rOGER from the UK requested a withdrawal via his MasterCard, but that was canceled a few hours later. When he contacted the casino about it, they claimed that he was the one who had done so. Ok, so he requested another withdrawal and five hours later, the same thing happened, it was cancelled again. After he contacted the chat support again, they asked him to send more documents for verification and told him he needed to use a different method of a withdrawal than his MasterCard. He made a new deposit of £10 via his bank card and the casino asked him to send more documents for verification. He did so right away and sent them eight, yes, eight forms of ID, which were verified by the Redbet casino. So rOGER requested another withdrawal which was canceled again and this time the casino advised him to use a different payout method again, Trustly. rOGER did as he was instructed, requested a withdrawal via Trustly and the funds never arrived. The casino gave him new instructions that he didn't understand and asked for help at AskGamblers. The case was never resolved and there is no further information available.
 
This complaint is from 4/2018
Disputed amount: £347 (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 250 black points in total (7 for this casino)
Technical glitch
Black points: 160 (4 for this casino)
The player experienced a technical glitch.
The player used a deposit bonus to play and kept on winning. When they went to check for the completed requirements and a balance, they found out it didn't match what they thought they would have. They contacted the casino support team to resolve this issue and found out there must have been a technical glitch and later on, called the player a liar. The case remains unresolved because the casino never even responded to the complaint.
 
This complaint is from 7/2016
Disputed amount: $200 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related WinningRoom Casino (Same affiliate)
No reaction, good regulator
Black points: 250 (7 for this casino)
The player claimed she had won 1st place at a tournament without a proof.
The player, Apeegrl played two tournaments, one at Redbet casino where she finished 3rd and another one at Winning room casino where she actually won 1st place. Two days after the tournaments finished, she received emails from both of them where Redbet her as they were supposed to, SEK2,500. However, the Winning Room's email said she had finished 4th and was credited SEK500 instead of SEK10,000. When she contacted the chat support, she was told a different story every time. The casino claimed that the results could've changed because she stopped playing five hours and twenty-nine minutes prior to the end of the tournament. Apeegrl claimed it was impossible for other players to catch up with her and pass her. The casino also informed the player that their decision was final and wouldn't change.
 
This complaint is from 11/2018
Disputed amount: 10,000 kr (real money)
Read more on: askgamblers.com
Read more
Failed self-exclusion
Black points: 100 (2 for this casino)
The player's account was suspended due to a self-exclusion at the sister casino.
Daniel, the player, accepted a bonus and when he wanted to finish his wagering requirements, he couldn't access his account. He contacted the chat representative for an explanation and was told that they found out that he was self-excluded at Mr. Green casino who shared the same owner with them, which was against their rules. The player couldn't understand how did the casino let him deposit and play since being self-excluded at their sister casino was against their rules. There is no further information available.
 
This complaint is from 11/2018
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Mr. Green Casino Bonus

9.8
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Mr. Green Casino

Not Available in United States
  • Minimal deposit: €20
  • Wagering requirements: 35x bonus
  • Maximal bet: €5
  • You should get this bonus almost INSTANTLY
 
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Last checked: 2019-01-21T00:00Z

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