Mr Bet Casino Review

The player from Brazil had been blocked by the casino due to suspicions of creating multiple accounts, a violation of the casino's rules. The player hadn't responded to our inquiries for further information, including clarification on the disputed amount of R$4,000 and whether her winnings were accumulated with an active bonus. Due to her lack of response, we were unable to investigate the issue further and the complaint had been rejected.

The player from Austria had experienced a delay in withdrawal due to a stuck verification process as a result of a change of address. The issue had been ongoing for two weeks. After the Complaints Team's intervention and communication with the casino, the player's documents were reviewed and eventually approved. The player confirmed that half of the payout had been received and expected the rest to follow soon. After a few days, the player confirmed that all winnings had been received, leading to the resolution of the complaint.

The player from Austria had reported an issue with MrBet Casino, where his withdrawal request had been declined and his account blocked, referencing Clause 7.13. The player, who claimed to have been a recreational user and had used bonuses occasionally, denied any wrongdoing. The Complaints Team had requested an explanation from the casino. The casino maintained that the player had violated Clause 7.13 related to bonus abuse, hence his winnings were voided and his account blocked. They promised to provide additional evidence to support their claim. After reviewing the casino's evidence, the Complaints Team found the casino's actions justified and rejected the player's complaint.

The player from Germany won 8100 euros and requested a payout. However, her account balance was reduced to zero, with the casino citing a possible technical or human error. The player denies any such error.

The player from British Columbia had reported that his account was blocked after he attempted to withdraw winnings. He had claimed that the casino accused him of holding multiple accounts, which he denied. The player's account had been verified on the 11th of February and no one else in his household held an account with the casino. After examining the evidence provided by the casino, we determined that the player had breached the casino's terms and conditions and bonus terms and conditions. Multiple accounts linked with the player's IPs, device IDs, and the same payment method were discovered. All of these accounts had taken advantage of bonuses and played similar games. As a result, the complaint had been rejected as unjustified.

The player from Brazil had had issues with withdrawing his winnings due to an unsuccessful account verification process by the casino. He had provided all the necessary documents, including an identity card and a bank statement, but the casino had not verified his account. After our intervention, the casino had confirmed the player's account verification and processed his withdrawal request. However, due to the player's lack of response to our follow-up inquiries about the receipt of his withdrawal, his complaint was initially rejected. Later, the player had informed us that his issue had been resolved, leading to the reopening and subsequent resolution of his complaint.

The player from Austria had been waiting for a payout from Mr.Bet since February 2, 2024. Despite having submitted all required documents, the casino had not yet verified the player and had blocked him. We reached out to the player to gather more information about the documents he had submitted and his communication with the casino. However, the player failed to respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Austria had had issues with the verification process while trying to withdraw 1500 Euro from an online casino. His official residency confirmation from the Municipal Office had been incorrectly marked by the system and he could not upload a new one. After several exchanges with the casino and the complaints team, and multiple document submissions, his verification had finally been successful. The casino had processed his withdrawal and the player had confirmed receipt of his funds. The issue had been resolved to the player's satisfaction.

The player from Brazil stated that the casino kept asking for a payment receipt of R$200 from 31/01, which he claimed to have sent several times. Despite his efforts, the casino alleged he had sent the wrong receipt. After exchanging information with our team and providing necessary proof, the player confirmed that the casino had acknowledged his receipt and allowed the withdrawal. We had marked the complaint as resolved following the successful resolution of the player's issue.

The player from Germany questioned why he had been able to deposit and lose €20009 in the casino. We explained that the casino did not operate under a German license, so the deposit limit of €1000 per month, which applied to casinos with a German license, was not applicable in this case. When asked about the possibility of a refund, we regretfully informed the player that it was not possible.

A Canadian player had been trying to withdraw his winnings since December 2023 but his verification documents such as bank statement and provider bill for address confirmation had been repeatedly rejected for being 'too blurry', although he insisted they were clear and unaltered. We reached out to the player for further information to assist in the verification process. However, due to lack of response from the player despite extending the response time, we could not proceed with the investigation. Consequently, the complaint had been rejected.

The player from Brazil had been banned from their casino account, allegedly with the accusation of being a non-existent person, before account verification. The player had won R$2,600 and had requested a withdrawal before their account was closed. The player had claimed to have only one account, but the casino had argued that they had detected multiple accounts linked to the player. After reviewing the evidence provided by the casino, we concluded that the player indeed violated the casino's terms and conditions by operating multiple accounts and abusing bonuses. Therefore, the casino's decision to ban the player was found to have been justified. The complaint was rejected.

The player from Canada had won $10K at Mr.Bet and had faced issues during the withdrawal process due to pending account verification. Despite having provided the necessary documents, the verification process had not been completed. The player had expressed concern over the casino's lack of concrete information and delay in processing. After several rounds of communication with the casino and the Complaints Team, the player's documents had finally been accepted, and the account had been verified. The player had received the winnings and had thanked the Complaints Team for their assistance. The casino had also acknowledged their efforts to expedite the verification process.

The player from Germany had faced withdrawal issues from Mr. Bet, despite having verified his identity multiple times in the past. His recent withdrawal of 1,000€ had been put on hold as the proof of payment method was rejected due to missing name and address, even though official bank statements had been provided. However, the issue had been resolved after the player's account was finally certified by a support employee from the casino. Following this, we had marked the complaint as 'resolved' in our system.

The player from Austria had claimed a casino bonus and won, but her account was subsequently blocked for violating policy 7.13. The casino had canceled her deposits and winnings. The player had insisted that she had played according to the rules and her winnings were from real money, not bonus money. However, the casino had provided evidence suggesting that the player had breached the terms and conditions by attempting to fulfill casino bonus turnover requirements while her real money was locked in pending Sportsbook bets. Furthermore, similar gameplay had been detected from multiple accounts linked to the player's account via IP and device cookie. Based on this evidence, we had concluded that the casino had acted in accordance with its terms and conditions, and therefore, the complaint had been rejected.

The player from Brazil had faced difficulties withdrawing winnings worth 1200 Brazilian reais from a Casino. She had experienced a delay in the document verification process, which had led to her dissatisfaction. She had sent the necessary documents for verification, but the Casino had denied them without providing a reason. After the Complaints Team had intervened and contacted the Casino, the Casino confirmed that the player's account had been successfully verified and the withdrawal request had been processed. However, the player did not respond to confirm whether she had received her winnings, leading to the complaint being rejected due to lack of confirmation.

The player from Germany had been asked to verify their identity multiple times, even after the casino had displayed a 'successfully verified' message. Then, she was asked to verify herself again and sought help resolving this. The player had reported having submitted account statements multiple times as requested by the casino. We had asked for further communication between the player and the casino to better understand the issue. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.

The player from Canada had been using the Mr Bet app and had been discussing a bonus with the support team, when he was suddenly logged out. He reported that the links for online help or live chat had not been working. He confirmed that he had made deposits to his account and that his account had still been accessible. The player's main issue had been that he did not receive a bonus he was expecting. We had clarified that casinos were not obligated to provide bonuses and could restrict or withdraw them at any time. The player did not provide any further information, leading us to reject the complaint as unjustified.

The player from Germany had closed his account due to gambling addiction six months prior. He was trying to access €50 of cashback balance in his account; however, the casino had refused to pay out the sum due to the blocked status of the player's account. We had explained that the casino was not obligated to disburse the cashback bonus to an individual who had acknowledged having a gambling problem. Despite the player's argument that it was a real money bonus, we maintained that it was still considered a bonus and it was unacceptable for a casino to give a bonus to a player who had admitted to struggling with gambling. Consequently, we had rejected the complaint as unjustified.

The player from Germany claimed that her winnings of 11000€ disappeared from her account. The casino had claimed that she had gambled away her winnings. The player had denied this and had provided her game history and a screenshot as evidence of her winnings. We had examined the documents and hadn't found any irregularities. The player had admitted to making more deposits after her supposed winnings had disappeared. We had concluded that it was unlikely for a player to keep depositing in a casino that they believed had taken their winnings. Consequently, the complaint was dismissed. The player was advised to seek additional assistance from the Curacao Gaming Authority if she disagreed with our decision.

The player from Chile had struggled to verify his account for withdrawal of his winnings. Despite having provided the necessary bank statements and transaction history, his documents were continually rejected with a claim that they needed to reflect a deposit to Mr Bet. He had previously made successful withdrawals without any issues but had encountered unexpected problems in the verification process. The player later managed to verify his account and his payments were successfully processed.

The player from Manitoba had struggled with getting his account verified at an online casino. Despite having submitted all the necessary documents, including a 3D selfie, the casino had kept rejecting them. The player's main issue had been the difference between his physical and mailing address. The Complaints Team had communicated with the player and the casino to understand and resolve the issue. After a series of back and forth messages and the player's persistent efforts, the casino confirmed that the player had successfully completed the verification process. The player also confirmed receipt of his winnings. The Complaints Team then marked the complaint as resolved.

The player from Germany had won 1,050€ at Mr Bet Casino, but later received an email which stated that her account had been blocked and winnings confiscated due to accusations of having multiple accounts. The player denied the accusation and stated that no evidence had been provided, despite having communicated regularly with the casino and undergoing further verification. After we had contacted the casino and reviewed the provided evidence, it was determined that there had been reasonable grounds to believe there was bonus abuse and multiple accounts or close collusion/strong connections between several casino accounts. Therefore, the complaint was closed as unjustified since the casino had acted in accordance with its terms and conditions.

The player from Brazil had reported a delay in their withdrawal request from an online casino, despite having submitted the necessary verification documents 48 hours prior. We had informed the player about the importance of the Know Your Customer (KYC) process and the time it could take for the casino to complete it. We had suggested waiting for an additional week for the casino to review the documents. The player had agreed to wait for another week. However, the player did not respond to further communication, which led us to reject the complaint due to lack of feedback.

The player from Austria is having trouble making a withdrawal, as the casino is repeatedly rejecting his already verified documents and demanding proof of address and deposit confirmation. The complaint was resolved as the player's withdrawal got paid out.

The player from Chile had been attempting to verify his account for more than a month, but his documents were consistently rejected. Despite our efforts to assist him and requests for necessary information, the player failed to respond adequately. As a result, we were unable to investigate further and had to reject the complaint due to lack of response from the player.

The player from Austria had requested a withdrawal from Mr Bet Casino over 13 days prior but had faced a delay due to an address change. The player had been verified multiple times in the past and had successfully withdrawn larger amounts. However, because of the address change, the player's account was put under review once more. The player had been repeatedly informed by the casino that the process was ongoing but without a definite timeframe. After 15 days, the player had threatened legal action. The Complaints Team had intervened, inviting Mr Bet Casino to the conversation and asking for clarification. The casino had responded that the player's account had been successfully verified, the address change request had been fulfilled, and the withdrawals had been processed. The Complaints Team had informed the player, asking for confirmation of receipt of the winnings. However, due to a lack of further response from the player, the complaint had eventually been rejected.

The player from Brazil had been attempting to verify his Astropay payment method on Mr.bet Casino for nearly a month. Despite having submitted all necessary documents and screen captures multiple times, the casino had continually denied his verification. The player decided to switch his withdrawal method to bank transfer, but they did not accept this either. After intervention from the complaints team, the casino verified the player's account and began processing his withdrawals. The player confirmed that he had received his winnings. The issue had been resolved successfully.

The player from Austria had been trying to verify his account in the casino for over a month. Despite having submitted photographed documents several times and receiving approval, each time the casino reversed its decision claiming screenshots had been submitted, which the player denied. The player had provided various identification documents, including his driver's license, passport, selfies, a letter from his doctor, an invoice, and a registration certificate. However, after the complaint had been lodged, the casino finally verified his account and processed his payout. Consequently, the issue had been successfully resolved and the complaint was closed.

The player from Brazil was facing a delay in a withdrawal request via pix made a week prior which was supposed to have been processed within 24 hours. The status of the withdrawal was still pending despite the player having contacted the casino multiple times. As the player failed to respond within the 7-day time frame, we had to reject the complaint.

The player from Brazil had faced an issue with Mr Bet online casino, where her account verification had been delayed and her funds had been frozen. Despite having received an email stating that her account had been verified, the account status had remained unchanged, and the withdrawal requests for R$4,200 and R$90 were still pending. The player later reported that she had received her money and thanked us for our help. We then marked the complaint as resolved.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player stated that her withdrawal request had been cancelled and she had made another one, which was still in progress. She had made successful withdrawals in the past and had passed the KYC verification. Despite our team's efforts to resolve the issue, the player failed to respond to our messages, leading to the rejection of the complaint.

The player from Mexico was struggling for over two months to verify his account for withdrawal due to currency discrepancies. His bank account is in Mexican Pesos and the casino account is in USD. He is unable to affirm the USD operation as it is converted by the casino's intermediary into pesos. His attempts to resolve this issue through the casino's chat have been unsuccessful. Later, the player provided us with all the necessary documents, and the casino confirmed the disputed account had been successfully verified. The complaint is resolved.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Before we received a comment form the casino regarding the case, the player informed us about finally getting the money, so complaint was resolved.

The player, from Austria, reports an issue regarding the Mrbet casino's blackjack game. Despite winning multiple hands of blackjack, the casino did not credit her winnings but instead depleted her funds. She suspects fraudulent activity. The complaint was rejected as the issue occurred over 2 years ago.

The player from Poland has been facing issues with a withdrawal of approximately EUR 2,000 divided into two payments. While the smaller portion has been paid, the larger remaining balance is still not processed by the casino and remains 'in progress' despite the support team's declared deadline having passed. After some time passed, the player finally received his winnings.

The player from Alberta had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and suggested waiting for this period before submitting a complaint. The team had extended the response time by 7 days, but the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint due to lack of cooperation from the player.

The player from Austria had complained about a delayed verification process at Mr. Bet Casino. They had won 3000 Euros which they were unable to cash out due to a lengthy verification process, during which they lost the winnings. The Complaints Team had clarified that the player was responsible for their account and any bets made. Despite the player's dissatisfaction, the team had affirmed there was little they could do since the player had lost all their funds. Consequently, the complaint was rejected due to these reasons.

The player from Germany had been able to withdraw 5,000 Euros from his 20,000 Euro winnings at Mr. Bet. However, his second withdrawal attempt of the same amount had been declined, with the casino requesting a local payment method. The casino had informed the player that his previous successful withdrawal had been due to a technical error since the bank he used was based in Ireland. The player did not respond to our queries for further information, which led us to reject the complaint due to insufficient details.

The player from Brazil deposited and made three attempts to withdraw but faced issues with wagering requirements. They were told their previous requirements wouldn't be added when the balance was at 0.00EUR, but found they were anyway and requests clarification and a solution. Player’s complaint has been resolved successfully.

The player from Austria is having difficulty verifying their account in the casino. Despite multiple attempts and the submission of legitimate documents, their verification continues to be rejected. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Alberta has been unable to withdraw winnings since August 9, 2023 due to a challenging verification process. Issues with verifying bank details and adjusting account information following a move have led to delays. The player is still awaiting the change in address to be processed for over a week. However, before we received a reply from the casino about the case, the player informed us that the address was finally verified and the money was paid out, therefore the complaint was closed as resolved.

The player from Chile won a significant amount of money and provided all required documents for verification. However, there has been a delay in verifying his new address. We ended up closing the complaint as resolved since the player confirmed receipt of all the payments after their account had been successfully verified.

The player from Albania registered with Mr. Bet and won over 500 Canadian dollars. However, despite submitting all requested documents for verification, the casino has blocked access to the account citing a failure to provide all details necessary for registration. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Japan had her winnings confiscated and account blocked by the casino, allegedly for rule violations like creating multiple accounts and using a false name. She denies these charges and wishes to have her winnings returned. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Chile was unable to withdraw her winnings totaling one million pesos because Mr Bet took an unusually long time to verify her account. Despite having submitted the required documentation and making numerous inquiries, the player couldn't get any clear response from the casino. After she played her balance, she won again, but the casino requested additional verification for her payment method. We extended the complaint's timer for her to respond, but due to her lack of response, we had to reject the complaint. However, the player retained the option to reopen this complaint at any time in the future.

The player from Austria has a problem with the casino after they deleted 20,000 euros from their account, resulting in only 200 euros remaining. The issue occurred after support told them all 5,000 euros obtained from bonus playthrough could be withdrawn. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Mexico is experiencing a delay with Mr Bet casino due to a verification request for a document he is unable to provide - a bank statement showing his card number, which is not possible due to his account being digital. We closed the complaint because the player didn't respond to our messages and questions.

The player from Mexico has won 21,000 and was asked to provide photos of two cards during the withdrawal verification process. One of these cards wasn't his and the casino stated that the cards can't be changed, creating a roadblock in accessing his winnings. We closed the complaint because the player stopped responding.

The player from Canada has been trying to withdraw winnings since May 2023 but has faced constant verification obstacles despite submitting all requested documentation. We closed the complaint as resolved since the player confirmed receipt of the payment after her account had successfully been verified.

The player from Brazil has been trying to withdraw 250 reais from Mr Bet for over a week but is facing difficulties, despite meeting all the stated criteria. Each time they contact support, they receive a different excuse. The complaint was closed as the player stopped responding.

A player from Portugal has been waiting for a withdrawal since the 3rd and after depositing the payment in the account, the transfer was abruptly canceled. Communication with the casino has been unsatisfactory, and the player is merely seeking to claim their rightful winnings. The issue has been resolved successfully.

The player from Austria found their account blocked due to an existing old account they did not know they had. They are facing issues with withdrawing their winnings of 577 euros. The casino informed us that the disputed account has been restored, and he can continue playing if no other rules violations are made. We asked the player for confirmation. However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany is struggling with the verification process, which has delayed her 400€ payout since June 12, 2023. Despite submitting all required documents, she still hasn't been verified. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is having issues with payment method verification using Giropay; they provided a PDF and screenshot of their online banking statement, which was rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Nigeria is dealing with an issue related to multiple verifications requested by the casino. The player's account was subsequently blocked, and the funds were transferred without his consent or knowledge. After multiple email exchanges and requests for additional documents, the casino finally verified the player's account. The delay had been due to the casino's strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. The issue was resolved after the player had provided all the necessary evidence for verification and acknowledged receiving their winnings.

The player from Brazil is unable to withdraw his funds after over a year of attempts. Despite submitting the required documents, the issue hasn’t been resolved. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Chile had winnings of 950,000 CLP confiscated after the casino claimed there were two active accounts on the site, despite them having previously blocked one of the accounts. The casino has also subsequently blocked the player's other account. After gathering and reviewing all the necessary information and details, there is enough evidence to confirm the player used the same welcome bonus more than once, so he committed bonus abuse, while he also breached a rule about multiple accounts. There was even another linked account that was left open (registered as the first one). The welcome bonus offer was also claimed on this account in the past, which means it was the third time the user activated and used the casino's welcome deposit bonus on the disputed account. Even if there had been no third account, the bonus was at least abused on the disputed account, where the same bonus was used for the second time. Therefore, the complaint was closed as unjustified. The casino acted in accordance with its terms and conditions, and we accept its decision.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player stopped responding, so we couldn't investigate further.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from New Zealand submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Argentina has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player struggled to verify his account as some of his documents were rejected. We detected that the player filed the same complaint from two different accounts, and the complaint was closed as "rejected".

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from Latvia was experiencing difficulties withdrawing his winnings due to incomplete account verification. We contacted the casino and found out that it was conducting the verification and asked to wait for the completion of the process. After that, the player informed us about finished verification, the part of his winnings was credited to his account, and the rest was received 2 days later, so we closed the complaint as resolved.

The player from Chile requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile has been blocked without further explanation. We contacted the casino and found out that the player was accused of creating multiple accounts and taking advantage of welcome bonuses. The casino shared the evidence of the terms violations from the side of the player, so we rejected this complaint.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment. The complaint was marked as resolved as soon as the casino confirmed the player's payment method and successfully transferred their winnings.

The player from Chile has requested a withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Germany was accused of opening multiple accounts. Admittedly, he had a different, however, inactive account. Later, the casino reconsidered its previous decision because the complainant did not use any bonus on his first account and did not gain any unfair advantage by registering another account, so it restored his account with the disputed funds. The player confirmed a successful withdrawal of his winnings approximately 5 weeks after we invited the casino to the thread. The complaint is resolved.

The player from Chile was experiencing difficulties withdrawing her winnings due to ongoing verification. The provided documents were edited and did not meet the casino's requirements. The player later managed to upload all the necessary documents, and they were accepted. She confirmed that the verification was completed and that she had already received the payment. The complainant mentioned another pending withdrawal in passing but did not provide us with the details about it and stopped responding. We consider the main issues (verification and the pending withdrawal) successfully resolved.

The player from Germany had her account blocked due to accusations of opening multiple accounts in the casino. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Rhineland-Palatinate submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Brazil requested a withdrawal, but it has not been processed yet. We contacted the casino, and it informed us that the withdrawal request was processed. The player confirmed receiving the money, though it was credited to other bank account then he initially requested to. We closed the complaint as resolved.

The player from Brazil has been blocked after breaching the bonus conditions. We rejected the complaint because the player admitted she breached the bonus terms and the casino closed her account in compliance with their T&Cs.

The player from Poland had his account blocked, due to unsuccessful verification. The casino team provided evidence to substantiate their claims regarding the player's case. After a thorough review of all provided information, we rejected the player's complaint as 'Unjustified'.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player struggles to withdraw her winnings due additional verification. Before we received any explanation from the casino's side, the player informed us that the money was successfully paid out so we closed the complaint as "resolved".

The player from Mexico was experiencing difficulties withdrawing his winnings due to ongoing verification. The player provided the casino with the forged document, and the complaint was closed as "rejected".

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil had his winnings capped as if they would have been generated from Free Spins solely. The player claimed 2 types of bonuses on the same day. A deposit bonus (100% bonus + 100 FS, 50 FS per day) and a no-deposit bonus (50 FS). The casino likely thought that the earned winnings were obtained using the no-deposit bonus with a maximum cashout limit. However, this bonus was lost on the same day when both bonuses were claimed, and the disputed winnings were obtained from the second batch of Free Spins received on the next day (part of the deposit bonus), which was not limited by the maximum cashout amount. Although no representative responded in the thread, the player confirmed that the casino had returned the disputed winnings to him and that he had already successfully withdrawn them. The complaint is resolved.

The player from Austria was accused of opening multiple accounts. Admittedly, her husband has an account in the same casino. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got blocked for unknown reason. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's account got blocked due to account multiplicity. Although there are reasonable grounds to believe that all the connected accounts were used by one person, some circumstances remained unclear, so we asked the player for further details. The complaint was rejected because the player did not respond to our messages and questions anymore.

The player from Brazil was accused of opening multiple accounts in the casino after he deposited and played in the casino. The player stated that one account belonged to him, and one account belonged to his father. However, the casino provided sufficient evidence to show that both accounts had been accessed by the same device. As both accounts had used bonuses and the winnings in question were from the use of a bonus, the casino had acted in accordance with its terms and conditions in this case. Consequently, the complaint was rejected.

The player's account got blocked due to account multiplicity. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe that one person used multiple accounts and abused casino bonuses. The disputed winnings were obtained with a deposit bonus that the player was not entitled to.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as his documents are getting rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player lost his winnings before we managed to help, therefore we were forced to close this complaint.

The player from Chile has been blocked probably due to unsuccessful verification. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Germany was experiencing difficulties verifying the address of residence, which recently changed. The issue was eventually successfully resolved as the player passed the verification and withdrew their funds.

The player from Canada has been accused of opening multiple accounts. Admittedly, her partner had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player's account got blocked and winnings were confiscated due to account multiplicity. After gathering all the necessary information and details, there are reasonable grounds to believe that there were multiple accounts used by 1 person, bonus abuse, and sharing of the casino account login details as well as the payment methods by the connected players. In addition, the disputed winnings were obtained from a bonus that the player was not eligible for. Therefore, we decided to close the complaint as unjustified.

The player from Austria was experiencing difficulties verifying his account in the casino. We contacted the casino, it informed us that there've been some documents missing. The player claimed to upload them so we was enabled to request a withdrawal. Nevertheless, the player was asked to verify his payment method again. Later the casino stated that the account was completely verified but the player gambled his balance away so his account has finally no funds to withdraw. The player stopped responding to our questions, so we rejected this complaint.

The player's account got blocked due to account multiplicity. The player explained that there were two accounts, one was hers and one was her husband's. We suggested that the players be allowed to complete the verification procedure to prove that they were indeed two players. The casino decided to maintain its position, so the complaint was closed as 'unresolved'.

The player from Berlin has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Schleswig-Holstein requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Lower Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player requested a refund of his deposit as his account got closed for multi-accounting. The casino left one of his accounts open and compensated one unused deposit from a duplicate account to the open one. The complaint is resolved.

The player from Finland was experiencing difficulties withdrawing her winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Argentina is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The casino acused the player of opening multiple accounts. The casino provided us with evidence of this, therefore we closed the complaint as rejected.

The player from Chile has been blocked without further explanation. The casino explained the player requested to block his account previously but for some reason, the block of the account wasn't active, so the player was able to deposit and won. The player confirmed he received the winnings.

The player from Germany has been experiencing difficulties withdrawing his funds. Subsequently, all the funds were played and lost. We rejected this complaint as the funds have been played before we could intervene.

The player from Brazil has requested withdrawals two and three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player struggles to verify his account as his proof of deposit is not accepted. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Hesse has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bavaria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player confirmed her account was verified and she received the winnings.

The player from Germany was experiencing difficulties withdrawing his winnings due to an ongoing verification. The player didn't pass the verification because he made a deposit from a bank account that he didn't own but had the power of attorney. Even though the Gaming Authority decided in favor of the casino, since the player technically didn't break any rules, we ended up closing the complaint as ‘unresolved’.

The player from Germany was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has received the first payment but stopped responding after that. The complaint was closed as "rejected".

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.