Moons Casino review confirms its good reputation and lots of games except craps. Players may use live chat support nonstop available. On the other hand license from Costa Rica and low withdrawal limits lowers our rating for this casino.
Casino Moons has been online since 2008. Its owner is Blacknote Entertainment Group Limited Casinos. Casino Moons belongs together with other casinos under the Revenue Giants affiliate program, which also includes Bingo Hall, Instant Bingo, Vics Bingo, Bingo Canada, 7Spins, Slots Village, Winward Casino, Bingo For Money, 7 Reels Casino, South Beach Bingo, Rich Casino, Thebes Casino, 21 Dukes and Internet Bingo. Casino Moons is licensed in Costa Rica, which further decreases the casino’s rating because of weaker player protection relative to other licenses.
The website is simple, but it is obvious based on its appearance and responsiveness that it was designed for mobile devices. You can choose from five languages - English, French, Italian, German and Spanish. Thanks to the wider language availability, this casino stands out among other casinos from the same group, for example Slots Village, which only offers English language support.
Customer support is available for players 24 hours a day, 7 days a week, but only in English. You can also use live chat, phone or email communication.
As for complaints, we have nothing to say against this casino. Since its formation in 2008, we’ve found minimal complaints, from which we do not consider any to be justified. The casino has responded to each of them and resolved them to the satisfaction of the player in each case, so their reputation for complaints is hard to fault.
In this regard, we have to say that given the relatively high number of visits and very good online reputation, it is a real shame that the casino holds an untrusted license from Costa Rica. Some of the casinos from the same affiliate program, but with a much worse reputation (for example Rich Casino) operate under much more credible licenses. Hopefully over time this will also happen at Casino Moons.
The declared processing time of withdrawal requests, 4 days, feels quite long when you compare it to other casinos. You also have to wait for subsequent payment, which can take from 2 to 28 days.
The withdrawal limit may also be insufficient for many players. It depends on the VIP level you’re at, but the basic limit for all new registered players is just $1000 per week. For players who achieve the highest VIP level (Ultimate+), the maximum available withdrawal limit is much higher, at $35000 per week.
At Casino Moons, you won’t currently find any no deposit bonuses.
We consider it strange that you don’t see the casino’s offer of bonuses anywhere on the main page. Instead, you’ll find them hidden at the end of the bonus terms. After verification through live chat, we got confirmation that for new players, a 500% bonus on first 5 deposits is available. The wagering requirement for this bonus is 25x the bonus and the deposit. The maximum withdrawal is not limited by any other limit or restriction.
In connection with this, let’s take a look at the terms and conditions of Casino Moons. We consider them to be problematic, because there is not a clearly specified maximum amount of deposit that will give their players the full 500% bonus. One of the operators on live chat told us that the sky is this limit, so this bonus should be unlimited (limited only by the maximum deposit amount), but it would have been nice for this to be included on the bonus terms.
New, as well as regular, players can sometimes be offered a no deposit bonus, which is managed by the conditions under “ Bonus Money“. To whom it will be offered and in what amount is also judged individually, based on the credibility of each player. The wagering requirements in this case are excessive and can reach values of up to 99x.
At registration you will be automatically added to the casino’s VIP program, where you start from the basic “ Bronze Club“ level. For higher stakes players, it’s possible to reach the highest tier - “ Ultimate +“ . These higher levels come with faster cash- outs, individual customer support, but especially a higher limit for withdrawals.As we mentioned above, we appreciate the really good reputation of this casino. But worse is the overall reputation of the wider affiliate group. Moreover, the casino holds its license from Costa Rica. However, in public complaints discussions, we really didn’t find anything that would suggest you should be unwilling to play at Casino Moons. If you are put off by the Costa Rican license, , use our search to find different casino.
The main advantage of Casino Moons is its wide selection of games. Almost all types of games are available - slot machines, card games, roulette, keno, video poker, as well as a wide selection of games with live dealers. On the other hand, casino is missing some other favourites, like Craps.
The games developers are "classic", as in most other casinos from the same group, and namely include Rival, Betsoft, Parlay, and Pragmatic Play.