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Casino Moons Review

Players from Virginia Not Accepted
7.7 Reputation
rating
Good
Reputation
Players from Virginia Not Accepted
Good
Reputation
Author: Matej Novota | This review was last updated: 2020-02-15T00:00Z  

We've thoroughly reviewed Casino Moons and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino Moons is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casino Moons is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 40 black points in total, out of which 40 come from related casinos. You can find more information about all of the complaints and black points below.

Casino Moons appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Casino Moons is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+3)
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Owner
Blacknote Entertainment Group Limited Casinos
Established
2008
Withdrawal limit
€16,000  per month
Licensing Authority
Curaçao
Questionable
Interesting Facts
  • Big casino targeting US, part of Blacknote Entertainment Group
  • Max withdrawal €4000 per week
Positives
  • Good selection of games
  • Wide range of currencies
  • 24/7 phone support
Negatives
  • Live chat is available only after registration

Complaints about Casino Moons and related casinos (3)

We have conducted extensive research on the web and as a result we have found following 3 complaints on Casino Moons or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casino Moons a Good reputation.

Good Casino Reputation
Direct complaints about Casino Moons
Solved complaint
Black points: 0
Technical glitch on a mobile device.
The player was complaining that he had played a roulette game on his mobile phone and at the end, the score on his account didn't reflect the score he won during this game. When he contacted the casino support, they tried to replicate the issue and came to a conclusion it was caused by the player's mobile device. Player provided screenshots, the casino provided the game history. In the meantime, the player requested his account to be closed but in the end, they offered to pay him CA$1,000 if he decided to reopen it. Case is now solved.
 
This complaint is from 12/2015
Disputed amount: $500 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Slots Village Casino (Same owner)
Insufficient evidence from player
Black points: 0
Problematic account verification and payment method for withdrawal.
The player was complaining that after he had won from a free bonus and sent the necessary documentation for account verification, the casino still kept requiring some further documents. In the end, they told him he needed a Neteller account for the withdrawal. However, later on, the player was told he couldn't withdraw from Canada or USA via Neteller payment method. The player complained about unclear terms and conditions and a waste of his time but the casino claimed that the player provided an unclear copy of his ID and wrong telephone number and that was the reason why his verification process kept failing. The casino stated that the rules were clear on their site. No more update ever since then.
 
This complaint is from 5/2014
Disputed amount: $140 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Bingo Hall Casino (Same affiliate)
No reaction, passive regulator
Black points: 1349 (40 for this casino)
The funds disappeared overnight.
After logging in to his account with Bingo Hall Casino, the player realized that his balance was evidently smaller than the previous night. He contacted the chat support where he was told that the account was active after midnight when the player claimed he was fast asleep at that time. The casino said they could only verify the player's login times, but not the logout times. In the end, the player was directed to the casino's chosen ADR service eCOGRA.
 
This complaint is from 11/2017
Disputed amount: $5,697 (real money)
Read more on: thepogg.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casino Moons Bonus

7.7
/10
Good Casino reputation reputation

Registration No Deposit Bonus - Casino Moons

Not Available in Virginia
  • Wagering requirements: 20x
  • Wagering by slot manufacturers: Betsoft Gaming 100%
  • You should get this bonus relatively FAST
  • Maximal cashout: $100
  • New players only
  • Full Terms apply
  • Bonus is valid for 7 days
 
  • Restricted countries:
7.7
/10
Good Casino reputation reputation

1st Deposit Bonus - Casino Moons

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 35x (bonus + deposit)
  • You should get this bonus almost INSTANTLY
  • The free spins winnings will be credited in CASH up to a maximum value of €200
 
  • Restricted countries:
7.7
/10
Good Casino reputation reputation

2nd Deposit Bonus - Casino Moons

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 35x (bonus + deposit)
  • You should get this bonus almost INSTANTLY
  • The free spins winnings will be credited in CASH up to a maximum value of €200
 
  • Restricted countries:
7.7
/10
Good Casino reputation reputation

3rd Deposit Bonus - Casino Moons

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 35x (bonus + deposit)
  • You should get this bonus almost INSTANTLY
  • The free spins winnings will be credited in CASH up to a maximum value of €200
 
  • Restricted countries:
Ask for a bonus on
LIVE CHAT
Visit Casino
7.7
/10
Good Casino reputation reputation

4th Deposit Bonus - Casino Moons

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 35x (bonus + deposit)
  • You should get this bonus almost INSTANTLY
  • The free spins winnings will be credited in CASH up to a maximum value of €200
 
  • Restricted countries:
7.7
/10
Good Casino reputation reputation

5th Deposit Bonus - Casino Moons

Not Available in Virginia
  • Minimal deposit: €10
  • Wagering requirements: 35x (bonus + deposit)
  • You should get this bonus almost INSTANTLY
  • The free spins winnings will be credited in CASH up to a maximum value of €200
 
  • Restricted countries:

Casino Moons Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €10 - ?
Not Available -
Skrill Skrill €10 - ?
Not Available -
ecoPayz ecoPayz €10 - ?
No Fee
€50 - ?
-
VISA VISA €10 - ?
Not Available -
Master Card Master Card €10 - ?
Not Available -
Bitcoin Bitcoin €10 - ?
No Fee
Not Available -
AstroPay AstroPay €10 - ?
Not Available -
wire-transfer wire-transfer Not Available €500 - ?
Fee: €23
1 - 5 days

Casino Moons Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Casino Moons Game providers

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