MONOPOLY Casino Review

The player from the United Kingdom had self-excluded through Gamstop, but Monopoly Casino still allowed him to log in and make deposits. He had requested a refund due to his self-exclusion, but the casino had rejected his request. In response, we asked for more details to better understand the situation. The player provided the requested information, and we advised him to contact Gamstop directly as they had the authority to verify eligibility for refunds among registered users. Without further input from the player, we closed the complaint.

The player from Spain is requesting a deposit refund since a bank card of a minor has been used to deposit funds. We rejected the complaint because the player didn't respond to our messages and questions.

The player ''Molokocoko'' complained that the casino didn't refund his deposits after he had self-excluded himself from casinos within the same group. He claims that casino told him that he wouldn't get the refund because he'd used a different postal address to register (he moved house). However, he said that he'd used the same full name, same DOB and same email address in registeration. The Mediator found this complaint for the player as the casino refused to discuss any complaints and wished that all complaints against them should be forwarded to their chosen UKGC appointed ADR eCOGRA.

Lois, a player from the UK played at these sister casinos, Heart Bingo, Virgin Games, and Monopoly Casino for months. All of her accounts were verified and she made few deposits in all three but won only with Heart Bingo. She won again, and the next morning, when she tried to log in to the account, it was closed. All three of her accounts became closed. She was informed by the casino that she can not have accounts with all three sister casinos. Lois also had another account with a fourth sister casino that was opened by someone else with her debit card, but she managed to close that account. She hasn't received any refunds nor were her accounts reopened. There is no further information on this case.