MansionCasino Review

The player from the United Kingdom is complaining about the lengthy verification process. The casino confirmed later the verification of the player was completed. We haven't received the confirmation from the player. Since we haven't received any reply from the player, we were forced to reject the complaint.

The player complained that her winnings were cancelled, only the real deposit amount returned, as she was accused of abusing bonuses and her account being linked to a collusion ring. The player refused such accusations, but due to their policy, the casino couldn't provide evidence to the mediator, and the player was advised to pursue this case further with the relevant regulatory body.

The player complained that her withdrawal request was accepted, processed, bank information provided, but in the end, the payemnt got delayed by 8 days due to a technical glitch. There was no reaction from the casino.

The player complained that his winnings were unjustly confiscated, only the initial deposits returned. He defended by sending screenshots of the changed casino's T&C, however, the casino replied and offered an explanation which proved their decission to be based on the original T&Cs and that the change was just added to further elaborate on the original meaning. The casino remained firm in their decision, so did the player, and as the parties didn't reach any mutual agreement they were advised to pursue this dispute further with the Gibraltary regulatory authority.

The player complained his winnings had been removed due to accusation of low betting (a forbidden practice according to the casino) but he refused such accusations and said it was neither true nor clearly stated in the terms as to what was considered a low betting exactly. Later, the casino found another breach of their T&Cs and accused the player of not fulfilling the wagering requirements. The casino were firm in their position and declared their decision to be fully justified. The player continued disagreeing with it and the discussion stopped at that.

The player from Belarus was experiencing difficulties withdrawing their winnings due to ongoing verification. The issue was resolved. The player later passed the identity verification process and their withdrawal request was processed successfully.