Malina Casino Review

Players from United States Not Accepted
8.4 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-09-24T00:00Z  

Casino Malina treats their players very well. It features lots of slots and live chat. We hope this will stay the same in future. Because this casino has been on the market for less than a year, we will be watching this casino closely, and decide at a later stage whether we can or cannot definitely recommend this casino.

Blacklisted on
The Pogg Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Blocked by the casino
VPN
usage
Prohibited
Website
Language
English (+11)
Live Chat
Language
English (+4)
Email Support
Language
English (+2)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (29)
Game providers
Show All (27)
Owner
Tranello Group of Companies
Established
2016
Withdrawal limit
Can$15,000  per month
Licensing Authority
Curaçao
Questionable
Interesting Facts
  • Sister casinos: Casinia, Malina, Yoyo and Buran
  • Medium-sized casino group, good reputation so far
Positives
  • Casino reacts on every public complaint
  • Casino reacts on comments from their players
  • Extensive collection of live dealer games
  • Quick registration with only basic information
  • Modern website
Negatives
  • Low withdrawal limits for new players
  • VPN is not allowed
  • Smaller progressive jackpots offered
  • Slow customer support reaction to emails

Complaints about Malina Casino and related casinos (4)

We have conducted extensive research on the web and as a result we have found following 4 complaints on Malina Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Malina Casino a Good reputation.

Good Casino Reputation
Direct complaints about Malina Casino
Uncertain case, passive regulator
Black points: 100
The player´s account was closed and his winnings were confiscated due to bonus terms and conditions being breached.
The player contacted the casino to receive an information whether he could withdraw his winnings and the deposit before the wagering requirements were completed. He received an answer from the live chat representative that he was able to do so. The player then decided to withdraw his winnings and shortly after that, his winnings were voided due to bonus terms and conditions being breached. Benny, the player, told the customer support that he did ask the chat representative before he withdrew the winnings and bonus he had won, but they claimed that the chat was not an official source of information. As for us, the vast majority of operators would simply return the funds to the players and informed them that there was still an active wagering requirement that they needed to complete before they could've made a withdrawal. In this instance, however, Malina has chosen not to do that and to simply void all winnings and bonus. Later on, the casino closed the player´s account due to a higher management decision.
 
This complaint is from 4/2018
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more
Complaints on related Yoyo online casino (Same affiliate)
Uncertain case, passive regulator
Black points: 250
The player´s account was closed due to a country restriction.
The player, Sergeii, a citizen of Russia, was registered as a resident living in Crimea which belongs under Ukraine´s territory. His winnings were confiscated and the deposit was promised to be returned to him due to a country restriction. When he contacted the finance team, they informed him that Ukraine is listed on their restricted country list and according to the payment provider and software suppliers representatives, Crimea belongs under the territories of Ukraine. The casino also informed him that as soon as he would withdraw his winnings, they would close his account without a possibility to have it restored.
 
This complaint is from 5/2017
Disputed amount: $240 (real money)
Read more on: latestcasinobonuses.ru
Read more
Delayed payment, status unknown
Black points: 100
The player played with a free bonus, asked for a withdrawal, sent all the requested documentation to the casino, but the casino was not responding.
The player received a free bonus upon the registration, made a minimum deposit, met all the wagering requirements, and sent all the documents needed for verification. She requested a withdrawal, but about one week later, she never received any confirmation or update on the process. This complaint was not resolved due to the casino being unresponsive. -casino unreasonably delayed the payment of funds -The player received a free bonus upon registration, he has made a wagering and made a minimum deposit to be able to withdraw money -The player sent them all possible documents for identity verification -But a week passed and the support service was silent and did not respond -the complaint was not resolved due to the fact that the casino did not respond to e-mails
 
This complaint is from 4/2018
Disputed amount: $39 (bonus money)
Read more on: latestcasinobonuses.ru
Read more
Complaints on related Buran casino (Same affiliate)
Uncertain case, passive regulator
Black points: 250
Problematic player verification, all funds confiscated.
 
This complaint is from 2/2018
Disputed amount: 1,400 zł (real money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Malina Casino Bonus


4.2 out of 5

1st Deposit

  • Minimal deposit: Can$80
  • Wagering requirements: 30x bonus + deposit
  • Maximal bet: Can$8
  • You should get this bonus relatively FAST
  • The maximum withdrawal from free spins is capped at 80EUR/350PLN/800SEK/NOK/25000HUF/5000RUB/365TRY

4.2 out of 5

Weekly Cashback

  • Maximal cashback: €150
  • Wagering requirements: 3x
  • You should get this bonus relatively FAST
  • Wager cashback on: Slots (100%)

4.2 out of 5

Weekly Reload

  • Minimal deposit: €50
  • Wagering requirements: 30x deposit
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • Free spin winnings must be wagered 40x

4.2 out of 5

Weekend & Friday Reload

  • Minimal deposit: €20
  • Wagering requirements: 30x bonus + deposit
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • The minimal deposit to receive extra 50 free spins by this promotion is 50€ or currency equivalent
  • Free spin winnings must be wagered 40x

Malina Casino Payment methods

Malina Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Malina Casino Game providers